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HomeMy WebLinkAbout01. Receive the 2024 Excellence in Information Technology Practices Award from Municipal Information Systems Association of California (MISAC)Page 1 of 7 Item 1. 110ENTRAL SAN November 21, 2024 FROM: HEATHER RAMAMURTHY, MANAGEMENT ANALYST CHARLES MALLORY, INFORMATION TECHNOLOGY MANAGER REVIEWED BY: PHILIP R. LEIBER, DEPUTY GM -ADMINISTRATION ROGER S. BAILEY, GENERAL MANAGER SUBJECT: RECEIVE THE 2024 EXCELLENCE IN INFORMATION TECHNOLOGY (IT) PRACTICES AWARD FROM MUNICIPAL INFORMATION SYSTEMS ASSOCIATION OF CALIFORNIA (Ml SAC) Staff is pleased to report that Central San has received a seventh Municipal Information Systems Association of California (MI SAC) Excellence in IT Practices Award. Only 27 were awarded this year, with most going to California cities. Central San is one of only eight special districts to receive the award in 2024. MI SAC is comprised of public agency information technology professionals working throughout California. MI SAC promotes the understanding and strategic use of information technology within local government agencies through the sharing of best practices. This organization is highly active through online mailing lists to discuss relevant topics, professional development opportunities presented throughout the year, site visits to technology industry locations in the private sector and sharing of collective wisdom of IT Managers throughout cities and special districts across California. The single largest event each year is the annual MI SAC conference, at which time the MI SAC Awards are presented. The Excellence in IT Practices Award is intended to foster and recognize outstanding governance and operational practices. The program has two levels: Achievement and the higher level of Excellence. The submission and evaluation process requires the submission of a detailed questionnaire that examines practices across the following subject areas: • Budget and Strategic Planning • Purchasing • Operations and Staffing • Customer Satisfaction • I nternet • Project Management • Professional Development and Training • Disaster Preparation and Recovery • Security • Base Level Services November 21, 2024 Regular Board Meeting Agenda Packet - Page 5 of 164 Page 2 of 7 Each subject area requires detailed descriptions of how agencies meet the requirements. Applicants must develop and provide extensive documentation to back up responses to the questions. Under this Board's direction and with the support of management, the IT Team continues to make improvements in every category listed above. Once applications are submitted to MI SAC, they are evaluated and rigorously scored by volunteer I T Managers from peer agencies. Not every agency that applies for this award receives it. Many individual questions are mandatory, and missing even one of them will disqualify an agency. In addition to scoring the application, the agencies are given feedback on areas for future growth. To qualify for this award in subsequent years, agencies need to demonstrate that they have addressed these areas. This helps to keep the award meaningful as it motivates agencies to have continuous improvement year over year. Central San has truly demonstrated excellence due to the vision of the Board of Directors, who have recognized how critical technology is to the success of this organization by supporting staff and providing funding and resources to accomplish these improvements. This award is further recognition of the significant progress Central San continues to make in building and maintaining a leading information technology function for the benefit of all stakeholders. None of this could have been accomplished without our competent and dedicated IT team, which is comprised of Tim Hiteshew, Dennis Chebotarev, I mran Chaudhary, Jose Vega, Matt Hart, George Solivar, Damon Dun, Joseph Smith, DmitryAbramov, Francisco Santos, Brad Carchidi, Heather Ramamurthy, and Charles Mallory. Also, Velisa Parks helped with the submission. Gaurav Garg, Chief I nformation Officer of the City of Santa Clara, will present the award. Strategic Plan Tie -In GOAL ONE: Customer and Community Strategy 1— Deliver high-quality customer service GOAL SEVEN: Innovation and Agility Strategy 1 - Leverage data analytics to become a more efficient utility, Strategy 2 - Implement organization -wide optimization, Strategy 3 - Be adaptable, resilient, and responsive ATTACHMENTS: 1. Presentation November 21, 2024 Regular Board Meeting Agenda Packet - Page 6 of 164 Page 3 of 7 Attachment 1 %iMISAC AIMISAC RSAC MMISAC / RMISAC PIMESAC UMISAC FNJMISAC Agenda M-MISAC RiMJSA About MISAC About the Award Central San's Award History Review Process Special Achievements UMISAC MI Acknowledge me ntsISA SAC November 21, 2024 Regular Board Meeting Agenda Packet - Page 7 of 164 1 Excellence in IT Practices Award nor h.0 na,MISAC Ft 4-, UN10PAL INFORMATION SYSIEMS ASSOCIA1 ION Of CALIFORNIA Charles Mallory Information Technology Manager I U %iMISAC AIMISAC RSAC MMISAC / RMISAC PIMESAC UMISAC FNJMISAC Agenda M-MISAC RiMJSA About MISAC About the Award Central San's Award History Review Process Special Achievements UMISAC MI Acknowledge me ntsISA SAC November 21, 2024 Regular Board Meeting Agenda Packet - Page 7 of 164 1 Municipal Information Systems Association of California (MISAC) Started in 1980 with chapters in Central, Northern, and Southern California. IT professionals from cities, towns, public safety, special districts, and other local government agencies. Purpose: Advisory body to the League of California Cities. Increased use of management information systems. Cooperation among local government MIS professionals. Four pillars: Education Member Resources Relationships Advocacy no Page 4 of 7 N.e.,enr �� N O M I S a C _ul'MLMYYIEYw lrr!HG gSIXyRp9SANNh4 Southern Chapter Hume Northern Chapter W. �Centrat Chapter Yr.ln ElU M:O r�ebrNe ov •' A�h4 $IenE4�s AFerm MCV pare / 1<erred Nedesa San Furs Momwey iWre s,,,w= Central San History: Seven Years In A Row 2024 — Excellence 2023 — Excellence 2022 — Excellence 2021—Achievement & Innovation 2020 — Excellence & President's Award 2019 - Excellence 2018 - Excellence There were 35 total applicants 27 received Achievement Awards (top level) Seven received Excellence Award (second level) November 21, 2024 Regular Board Meeting Agenda Packet - Page 8 of 164 2 Review Process Page 5 of 7 The selection process is similar to that of the California Society of Municipal Finance Officers ACFR award and involves: A comprehensive audit of IT operations to ensure they adhere to the highest standards. An in-depth review of the department's strategic plan, policies, and standards. Foster and recognize outstanding governance and operation practices Ensure continuous improvement, applicants receive constructive feedback in: • strategic planning • project management • purchasing • training • customer disaster recovery and internet access satisfaction 12 Evaluation Areas Budget & Strategic Planning Purchasing Operations & Staffing Customer Performance Internet Project Management A Professional Development & Training Disaster Preparation Security Controls Audit / Compliance/Regulatory GIS Improvements & Special Projects November 21, 2024 Regular Board Meeting Agenda Packet - Page 9 of 164 3 2024 Excellence Recipients Cities City of Moreno City of Anaheim Valley City of Carlsbad City of Riverside City of Cerritos City of Rolling Hills City of Concord Estate City of Diamond City of Roseville Bar City of Sacramento City of Encinitas City of San Luis City of Fresno Obispo City of Hayward City of Santa Clara City of Indio City of Sunnyvale City of Mesa (AZ) City of Temecula Special Achievements Page 6 of 7 Special Districts Alameda County Water District Beaumont -Cherry Valley Water District Central Contra Costa Sanitary District Orange County Sanitation District Otay Water District South Tahoe Public Utilities District West Basin MWD Western Water Z'©I CENTRAL SAN Implemented Project Management Office: Developed templates for charters and progress reports and executive dashboard to track technical initiatives cross -functionally within Central San. Strategic Evolution of Enterprise Resource Planning (ERP): Modernize the permitting system and migrate it from the legacy SunGard system. Developed 18+ reports for Finance, HR and Purchasing. Rolled out Oracle modules for administrative asset tracking and contracts. Robust Cybersecurity Framework: Central San IT has consistently prioritized security. The group enhanced cybersecurity with PhishER, Arctic Wolf, Darktrace, and CrowdStrike. Network & Equipment Upgrades: We understand the importance of uninterrupted service. IT Replaced end -of -life equipment at CSO to increase network reliability and redundancy. Migrated pump stations to a new AT&T fiber network. November 21, 2024 Regular Board Meeting Agenda Packet - Page 10 of 164 4 • Dmitry Abramov a ® o Brad Carchidi • Imran Chaudhary 01 Dennis Chebotarev • Damon Dun Matt Hart • Tim Hiteshew r i5} Phil Leiber • Charles Mallory Velisa Parks • Heather Ramamurthy Francisco Santos George Solivar Jose Vega -� L. A3 Page 7 of 7 QuestionsDiscussion 6CF RALSAN ■ � I '— .� [[Y,vu [oHiva GasiA 3. -i�urr dsiwu yY, , November 21, 2024 Regular Board Meeting Agenda Packet - Page 11 of 164 5