HomeMy WebLinkAbout02. Receive the 2023 Excellence in Information Technology Practices Award from Municipal Information Systems Association of California (MISAC)Item 2.
December 7, 2023
T O: HO NO R A B L E B O A R D O F D I R E C TO R S
F RO M :HE AT HE R R A MA MURT HY, MA NA G E ME NT A NA LYS T
C HA R L E S MA L L O RY, I NF O R MAT I O N T E C HNO L O G Y MA NA G E R
RE V IE WE D B Y:P HI L I P R. L E I B E R, D E P UT Y G E NE R A L MA NA G E R -A D MI NI S T R AT I O N
R O G E R S. B A I L E Y, G E NE R A L MA NA G E R
S UB J E C T: R E C E I V E T HE 2023 E X C E L L E NC E I N I NF O R MAT I O N T E C HNO L O G Y (I T )
P R A C T I C E S AWA R D F R O M MUNI C I PA L I NF O R MAT I O N S YS T E MS
A S S O C I AT I O N O F C A L I F O R NI A (MI S A C )
Staf f is pleased to report that Central S an has received a sixth Municipal I nformation Systems A ssociation
of C alif ornia (MI S A C ) Excellence in I T Practices Award. Only 19 were awarded this year, with most going
to California cities. C entral San is one of only six special districts to receive the award in 2023.
MI S A C is comprised of public agency information technology prof essionals working throughout California.
MI S A C promotes the understanding and strategic use of inf ormation technology within local government
agencies through the sharing of best practices. T his organization is highly active through online mailing lists
to discuss relevant topics, prof essional development opportunities presented throughout the year, site
visits to technology industry locations in the private sector and sharing of collective wisdom of I T Managers
throughout cities and special districts across C alif ornia. T he single largest event each year is the annual
MI S A C conference, at which time the MI S A C Awards are presented.
T he E xcellence in I T P ractices Award is intended to f oster and recognize outstanding governance and
operational practices. T he program has two levels: A chievement and the higher level of E xcellence. T he
submission and evaluation process requires the submission of a detailed questionnaire that examines
practices across the f ollowing subject areas:
Budget and S trategic Planning
Purchasing
Operations and S taffing
C ustomer S atisfaction
I nternet
Project Management
Prof essional D evelopment and Training
D isaster Preparation and Recovery
Security
Base L evel Services
December 7, 2023 Regular Board Meeting Agenda Packet - Page 5 of 99
Page 1 of 7
Each subject area requires detailed descriptions of how agencies meet the requirements. A pplicants must
develop and provide extensive documentation to back up responses to the questions. Under this B oard's
direction and with the support of management, the I T Team continues to make improvements in every
category listed above.
Once applications are submitted to MI S A C, they are evaluated and rigorously scored by volunteer I T
Managers f rom peer agencies. Not every agency that applies f or this award receives it. Many individual
questions are mandatory, and missing even one of them will disqualify an agency. I n addition to scoring the
application, the agencies are given f eedback on areas f or f uture growth. To qualify for this award in
subsequent years, agencies need to demonstrate that they have addressed these areas. T his helps to
keep the award meaningf ul as it motivates agencies to have continuous improvement year over year.
C entral San has truly demonstrated excellence due to the vision of the Board of Directors, who have
recognized how critical technology is to the success of this organization by supporting staff and providing
funding and resources to accomplish these improvements. T his award is f urther recognition of the
signif icant progress C entral San continues to make in building and maintaining a leading information
technology f unction for the benefit of all stakeholders. None of this could have been accomplished without
our competent and dedicated I T team, which is comprised of Tim Hiteshew, D ennis Chebotarev, I mran
C haudhary, J ose Vega, Matt Hart, George Solivar, Damon D un, J oseph Smith, Dmitry Abramov,
F rancisco S antos, B rad Carchidi, Heather Ramamurthy, and Charles Mallory. Also, Velisa Parks helped
assemble the f inal packet and ensure that it met the submission standards and accuracy requirements.
MI S A C P resident Ed Miranda will present the award.
Strategic Plan Tie-I n
G O A L O N E: Customer and C ommunity
Strategy 1 – Deliver high-quality customer service
AT TAC HM E NT S :
D escription
1. P resentation
December 7, 2023 Regular Board Meeting Agenda Packet - Page 6 of 99
Page 2 of 7
Excellence in IT
Practices Award
Board Meeting
1
Charles Mallory
Information Technology Manager
December 7, 2023
Agenda
•About MISAC
•About the Award
•Review Process
•Central San’s Award History
•Special Achievements
•Acknowledgements
2
1
2
December 7, 2023 Regular Board Meeting Agenda Packet - Page 7 of 99
Page 3 of 7
Attachment 1
Municipal Information Systems
Association of California (MISAC)
Started in 1980 with chapters in Central, Northern, and
Southern California.
IT professionals from cities, towns, public safety, special
districts, and other local government agencies.
Purpose:
•Advisory body to the League of California Cities.•Increased use of management information systems.
•Cooperation among local government MIS professionals.
Four pillars: •Education
•Member Resources•Relationships
•Advocacy
3
.
32 Total Applicants
•19 received Excellence
Award (top level)
•Central San’s Sixth Award!
•Foster and recognize outstanding
governance and operation
practices
•A complete audit of the IT
organization
•Proposed areas for further
development
4
3
4
December 7, 2023 Regular Board Meeting Agenda Packet - Page 8 of 99
Page 4 of 7
Review Process
The award selection process involves:
•A comprehensive audit of IT operations to ensure they adhere
to the highest standards.
•An in-depth review of the department's strategic plan, policies,
and standards.
To ensure continuous improvement, applicants receive constructive
feedback in various areas, such as:
5
Background
•Project Management•Strategic Planning
•Training•Purchasing
•Disaster Recovery
and Internet Access
•Customer
Satisfaction
2023 Excellence Recipients
6
City of Modesto
City of Sacramento
City of Riverside
City of San Luis Obispo
City of Sunnyvale
City of Moreno Valley
City of Foster City
City of Temecula
South Tahoe Public Utilities District
City of Fresno
City of Coronado
Alameda County Water District
Central Contra Costa Sanitary District
Sweetwater Authority
Western Water
Orange County Sanitation District
City of Diamond Bar
City of Santa Clara
City of Roseville
Central San History: Six Years In A Row
•2023 - Excellence
•2022 – Excellence
•2021 – Achievement &
Innovation
•2020 – Excellence &
President’s Award
•2019 - Excellence
•2018 - Excellence
5
6
December 7, 2023 Regular Board Meeting Agenda Packet - Page 9 of 99
Page 5 of 7
Special Achievements
•Completed Process and Technology Optimization Strategic Plan: Developed roadmaps to foster a robust environment for data-driven decision-making.
•Strategic Evolution of Enterprise Resource Planning (ERP):Enhanced ERP software to cater to comprehensive reporting needs, ensuring accurate data-driven decision-making.
•Robust Cybersecurity Framework:Central San IT has consistently prioritized security.With strategic planning, third-party assessments, and continuous staff education, the team effectively combats phishing and otherprevalent cyber threats.
•Network & Equipment Upgrades:We understand the importance of uninterrupted service. Hence, the development of redundant network paths stands as a testament to our commitment to operational excellence.
7
Thank You!
•Tim
•Charles
•Damon
•Joseph
•Heather
•Imran
•Matt
•Jose
•Brad
•Dmitry
•Dennis
•George
•Francisco
•Velisa
8
7
8
December 7, 2023 Regular Board Meeting Agenda Packet - Page 10 of 99
Page 6 of 7
Questions & Discussion
9
9
December 7, 2023 Regular Board Meeting Agenda Packet - Page 11 of 99
Page 7 of 7