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Home My WebLink About04.a. Presentation (Handout)Item 4.a. (Handout) ` � 9SDI 1 E Central SAN IT/OT Strategic Plan Project Review October 11, 2023 f Y advisory services. technology imple.emotion. monogcdservices. 1 1 • IT/OT Strategic Plan Methodology • High-level Review of Documents • SWOT • Next Steps 2 Development of the IT/OT Strategic Plan MOTStmtegic Plan Development IT/OTStmtegic Plan Implementation Where are we now? How can we get there? How do we implement the plan? Where tlo we need to o? ❑ &, MM, GIS,S OA SMARTUtilhy Sacurhy ❑ currentRNource W a bhopa & Roadmap cnmmnmenh EnaMIR Rwdml aps DINd. T hnda Roadmap ❑ ENimated Project fiNors Pdodtlaa Renurce aba Re9uiremenb ❑ Project Dependencies ProjeN "Blue Wall" D.bp Cherten ve Delop Finalize Update IT/OT Project Central San Preliminary IT/OT ProleN IT/OT Strate91 AYaumaK PdodBza[ion ReNew IT/OT Portfolio WorbhoP Plan Wxkplana Warkplana eudaat RlWNb Budnw R/OT SaMtr ProjaN "&ua Wdl" ComplNad Projact IT/OT Strabdt Proj� RatoKa OpportuWtlx Alle.—Raport Portfolio P.J—S h dula Schaduh Plen StNua Avdabllity DmR&Final—ft&Fi-I DrakB Final Lgend mp / oatoat ILI sd�prezence.caml4 Project Deliverables ❑ Voice of the Customer Survey Report - April 5, 2022 ❑ Business Opportunities Report - August 12, 2022 ❑ IT Services Alignment Report - September 15, 2022 ❑ IT/OT Strategic Plan - August 14, 2023 ❑ Tactical Roadmaps • Network Security - March 16, 2023 • SMART - March 15, 2023 • Geographic Information System (GIS) -July 19, 2023 • Enterprise Asset Management (EAM) - July 19, 2023 • Business Intelligence (BI) - July 19, 2023 • SCADA - July 19, 2023 3 Voice of the User Survey 0—dort ea wore SDI r°'get ❑ Level of participation: 106 How satisfied arcyauw hxhe me had used so eporti55uMm Ror revues mrvi[es from 117 SO ✓ responses out of 375 employees — Pr 0lseamti'fieA arcyau with the tinxhtakes lTmreso"`or correct your 97 85 ✓ 28% How saisfied arc you with rfs c°mmunira[ionsthmugh the cou0leshooung process? 98 BS ✓ Haw satisfied amyau withtherimeiness and corhAteh— rOoffowupl che& bark on the mr ice provided? y7 BS ✓ Haw satisfied with the OhhrRs network annatusty? 98 s5 ✓ ❑ Overall level of satisfaction with IT How Msfietl are you with the speed of the Ui-tf, Interact? 96 85 Support = 99 % Haw satisfied are you whit ITs wntml of III— and umvamed e-mail? 97 90 ✓ h--i,fied am with 1T5 mmmuhitaftns on —outages and upcoming mainienana? ✓ How Mitred are you WM the um 0Zbm. WirNl,S, andfarfemaie a—,, verage, and availnhifRy in the n-in? 94 7' ✓ Haw wisfied are you wM the training you received for [emol 5an's business appnubons? 85 75 ✓ Haw sethfled are you with 17's—val of rhaimm and prevention of viruses? Wo 90 ✓ How --fed are you With 17s ahiliryxG remver a lost file or recover damaged filW 98 85 ✓ How 5atisfed are you wit, the 015 apphotions and ma p5 provided by the Or SbiR? '� 75 ✓ Haw satisfied are you with the GIs suppon you race"e? 97 75 Haw satisfied arc you wM lT staffs understand og of the Dmurs N.h.s objectives? 92 75 ✓ How satisfied arc you with 17 staffs uncle—W hq or your department's89 business operations? 75 ✓ Haw sa[isfied are you wM the UiS[fi[YSttNnol°gy planning effort _ 85 fi0 ✓ Haw satisfied arc you wM the —all support you receive from IT? Central SAN's Conformance to the IT Best Practices Conformance to IT Best Practices Public -Sector Average SDI Target ° IT Governance 261 2022 1 G Service Delivery 2015 2D22 1 ti ; m H Business Applications 2D15 2D22 1 Infras[ruc[ure 2D22 C 0 c Security / Information 2D15 E Protection 2022 O 2015 IT Administration 1 2022 Average Conformance 202252 Maturity Levels � atea�ivet!Ep o sp zp E Less Agile More Agile -3� %of IT Best Practices Conformance ❑ Assessment based on SDI's model for IT Best Practice conformance Central SAN's Conformance to the OT Best Practices Conformance to Operational Technology Best Practices lllllllll�lllllllll�lllllllll�lllllllll�lllllllll�lllllllll�a�■ IIIIIIIII�IIIIIIIII� IIIIIIIII�IIIIIIIII� IIIIIIIII�IIIIIIIII� IIIIA Average Conf—ance ��teg�ated ❑ Assessment based B&C's experience in working with similar organizations Central SAN's Conformance to GIS Best Practices Conformance to GIS Best Practices Average Conformance r Integrated ❑ Assessment based on URISA's GIS Capability Maturity Model (GISCMM) 10 SWOT Analysis Present Use of Future Use of Information Technology Infonnation Technology ead To I Opportunities I I I I I Weaknesses ead To 11 ❑ Reviewed separately for IT and OT ❑ Primary objectives are to: ✓ Leverage strengths ✓ Remediate weaknesses ✓ Mitigate threats ✓ Realize opportunities SWOT Analysis — Key IT Strengths, Weaknesses, Opportunities & Threats Strengths: ■ Since the completion of the 2015 IT Master Plan Central SAN has made considerable progress in improving the staffing and performance of its IT organization and this is reflected in a high level of user satisfaction with the services provided to them. Weaknesses: ■ Central SAN has yet to implement a sustainable approach to the enterprise governance of information technology. ■ Central SAN has experienced challenges in the implementation of the Oracle Fusion Cloud ERP solution. ■ The continued retention and storage of hard -copy documents. Opportunities: ■ Full and more effective use of Oracle Fusion Cloud ERP. ■ Increased efficiencies through the continuing adoption of digital documents and automated workflows and the digitization of hard -copy documents. Threats: ■ Increased cost of ownership for information technology without realizing increased value for these expenditures. ■ Limited ability to agilely respond to new and/or changed requirements. 12 M. SWOT Analysis — Key OT Strengths, Weaknesses, Opportunities & Threats :hs: ■ Working toward standardization of the plant and collections pumping station electrical switchgears, MCCs, VFDs, PLCs, PLC 1/0, and networking equipment. ■ Awareness of "smart utility," with several initiatives in progress. ■ Strong GIS program. esses: ■ Lack of documented plans for GIS and SCADA. ■ Lack of proper utility billing system and delays in the completion of the Permitting solution. ■ The Dynac SCADA and Dynac Historian applications are approaching obsolescence and have limited support Opportunities: ■ Standardize SCADA on one product, one implementation. ■ Modernize the data historian to support sharing of data from SCADA with IT systems to improve staff efficiencies. ■ Modernize the plant control room. ■ Staff members nearing retirement will limit Central SAN's ability to support operational applications and sustain operations. 13 14 Detailed Project Planning How do we implement the plan? I ❑ aIEAMGIS.SGUA I I I ❑ Cunent Respmce SpeciaDxed New [ommmnena Enabl'ng I ROadmaps District TechnOlo- I ❑ Fslima[ed PrOien Resnwre Fattori I I PlgrllllE Gies I I Requiremenss I I ❑ Pralea pepenaenFes i Project Develop Charters I Central San RIOT Strategic I Preliminary Update Review Plan D—I.P—nt I RfDi I WOrkDlans Wndwlans Bpd¢el I I I Reques is I I COmpleteO Project RJOT Strategic I I M011xt Resource I I I Bchetlule Plan I Status AvaiWbRitT I OnRinnN I I I I I I I L I I I I I I __—I 15 Magnitude of Effort ❑ IT Strategic and SMART Utility - 35 projects ❑ OT Strategic and GIS - 27 projects ❑ IT Tactical Projects including foundational - 22 projects ❑ OT Tactical Projects including foundational - 31 projects IR Magnitude of Effort What it DOES and DOESN'T Represent • Represents: • Overall level of effort and cost for the portfolio of potential projects, prioritized into categories • Recognition that some or even most of the costs may already be included in the existing 10-year CIP and current level of 0&M funding • A good check -point along the way in the determination of "what" should be done 17 • Does NOT Represent: • An indication that INCREMENTAL resources are needed • A request for additional resources • A completely planned out project schedule, with precise resources identified • A fully executable and final plan • The precise "when" & "at what incremental cost" Magnitude of Estimate Cost (This is a budget estimate of the total effort and is not a request for additional funding. Most of the resources are budgeted.) PrIoritvTMonths Central San FTEs Consultants Cost Estimate Pre-reqBI 60 2.5 1.25 $ 1,283,000 EAM 18 0.25 0.5 $ 439,250 SCADA 75 0.3 0.75 $ 2,812,500 BI 33 3 3.5 $ 3,175,000 EAM 45 1.75 1.5 $ 1,361,500 GIs 57 2.2 4.5 $ 3,104,250 SCADA 75 3.1 5.15 $ 10,255,100 BI 36 3 4 $ 1,661,000 EAM 63 4.75 5.75 $ 2,645,000 GIS 36 0.65 1.35 $ 564,325 SCADA 66 0.7 3 $ 6,320,750 ®EAM 21 0.75 0.75 $ 699,000 SCADA 60 0.8 2 $ 3,299,000 Grand Total 645 23.75 34 $ 37,619,675 18 7 Current Status of Projects and Recommendations ❑ Key IT/OT Strategic projects • IT/OT Governance structure implemented • Oracle ERP implementation and improvement on -going • OT Network improvements underway • Initial phases of SCADA project started • Oracle Permits system being developed • Detailed project charters and implementation plans being created 19 IT/OT Strategic Plan and Roadmap Enablers ❑ IT/OT Governance (Collaboration & Communication) ❑ Project Charters • Scope and Objectives • Critical Success Factors • Cost • Resource Requirements • Schedule ❑ Organizational Change Management ❑ IT/OT Resources to meet new requirements and increased expectations • Project Management • Technical Resources • IT/OT support organizations restructuring (Response and Agile) ❑ Budget 20 10 21 11