HomeMy WebLinkAbout04.b. Update on the Implementation of the Online Permit Process (Oracle)Page 1 of 2
Item 4.b.
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September 20, 2023
TO: REAL ESTATE, ENVIRONMENTAL AND PLANNING COMMITTEE
FROM: DANEA GEMMELL, PLANNING AND DEVELOPMENT SERVICES DIVISION
MANAGER
CHARLES MALLORY, IT MANAGER
REVIEWED BY: GREG NORBY, DEPUTY GENERAL MANAGER - OPERATIONS
PHIL LEIBER, DEPUTYGENERAL MANAGER -ADMINISTRATION
ROGER S. BAILEY, GENERAL MANAGER
SUBJECT: RECEIVE UPDATE ON THE IMPLEMENTATION OF THE ONLINE PERMIT
PROCESS (ORACLE)
Central San is working to implement the Oracle Permitting and Licensing (OPAL) software for the Permit
Counter and Inspection with a tentative Go -Live date of November 1, 2023. Central San was one of the
first public agencies to sign up with Oracle to implement this new product in 2019. The Planning and
Development Services (PDS) division has led this effort with IT support and input from Finance of
Environmental Compliance.
The new software is intended to replace SunGard HTE for permitting software and includes the following
permits:
ID
Name
Description
Encroachment
Verification of encroachments that may impact sewer
Verification
utilities
2
Service Application
Application for service (i.e.: Septic to Sewer or
brand-new connection)
3
Environmental
Verification of compliance with discharges into the
Compliance
sewer system
Enforcement
4
Sewer Alteration
Alteration to a sewer connection
5
Sewer Repair
Repairing an existing sewer connection
6
New Residential
Construction of a new home and sewer connection
Connection
7
Non -Residential
Construction of a new non-residential sewer
Connection
connection
8
Mixed Use Permit
Construction changes to a sewer connection or
building involving a mixed -use building
9
Mainline Permit
Extending or adding to an existing mainline and
September 20, 2023 REEP Committee Meeting Agenda Packet - Page 10 of 13
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Currently, staff is testing the software and will begin training staff at the end of September for a month to
Go -Live on November 1 st. The plan is to cut over to the new software and work out any glitches prior to
opening the online public portal scheduled for early 2024. Staff want to be fully trained and confident with
the software before considering the public launch of the online platform.
Strategic Plan Tie -In
GOAL ONE: Customer and Community
Strategy 1 - Deliver high -quality customer service, Strategy 3 - Build neighborhood and industry relations
September 20, 2023 REEP Committee Meeting Agenda Packet - Page 11 of 13