HomeMy WebLinkAbout01. Receive 2021 CWEA First Place Award for Community Engagement and Outreach Program of the Year Page 1 of 1
Item 1.
CENTRALSAN
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CENTRAL CONTRA COSTA SANITARY DISTRICT
May 5, 2022
TO: HONORABLE BOARD OF DIRECTORS
FROM: EMILY BARNETT, COMMUNCATIONS AND GOVERNMENT RELATIONS
MANAGER
REVIEWED BY: PHILIP LEIBER, DIRECTOR OF FINANCE AND ADMINISTRATION
ROGER S. BAILEY, GENERAL MANAGER
SUBJECT: RECEIVE THE CALIFORNIA WATER ENVIRONMENTASSOCIATION
(CWEA) 2021 STATEWIDE FIRST PLACE AWARD FOR COMMUNITY
ENGAGEMENTAND OUTREACH PROGRAM OF THE YEAR
The California Water Environment Association (CWEA) has awarded the Statewide First Place 2021
Community Engagement and Outreach Program for Central San's 75th Anniversary Experience.
The 75th Anniversary Experience 360-degree website was developed in-house by the Communications
Division staff during the pandemic and shelter-in-place orders. It provides customers, schools, community
groups, and the public an opportunity to take a behind-the-scenes tour of all Central San's facilities,
programs, services, and treatment processes from the comfort of their own homes. Embedded in the 75th
Anniversary Customer Experience website is a virtual treatment plant tour that has grown to be a resource
and educational tool for university engineering faculty and students across the country, hopefully inspiring
future wastewater engineers.
Central San's 75th Customer Experience website will transition in July from an anniversary site to a virtual
outreach tool that will be updated to continually engage customers on Central San's website for many
years to come.
Strategic Plan Tie-In
GOAL ONE: Customer and Community
Strategy 1—Deliver high-quality customer service, Strategy 2—Maintain a positive reputation
GOAL SIX: Innovation and Optimization
Strategy 2—Improve and modernize operations through technology and efficiency measures
GOAL SEVEN:Agility andAdaptability
Strategy 1—Maintain a safe working environment for employees and the public during the COVID-19 pandemic
May 5, 2022 Regular Board Meeting Agenda Packet- Page 8 of 261