HomeMy WebLinkAbout08. Adopt Mission, Vision, Values and Goals for FYs 2022-2024 Strategic Plan Page 1 of 20
Item 8.
CENTRALSAN
jdf A- hom
CENTRAL CONTRA COSTA SANITARY DISTRICT
December 2, 2021
TO: HONORABLE BOARD OF DIRECTORS
FROM: CHRISTINA GEE, MANAGEMENT ANALYST
REVIEWED BY: PHILIP LEIBER, DIRECTOR OF FINANCE AND ADMINISTRATION
ROGER S. BAILEY, GENERAL MANAGER
SUBJECT: ADOPT CENTRAL SAN'S MISSION, VISION, VALUES, AND GOALS FOR
THE FISCAL YEARS 2022-24 STRATEGIC PLAN
[LARRYBIENATI, PHD, BIENATI CONSULTING GROUP WILL BEAVAILABLE
FOR DISCUSSION]
To begin the process of developing the Fiscal Years 2022-24 Strategic Plan, the Board conducted
discussions on August 19, October 21, and November 4 to review Central San's Mission, Vision, Values,
and Goals (MVVG) and consider potential updates. Reflecting the Board's discussions as led by Central
San's consultant, Larry Bienati, Ph.D., of Bienati Consulting Group, as well as feedback from Central
San's management team, staff has synthesized the proposed MVVG options for Board adoption in the
following attachments:
1. Proposed MVVG
2. Proposed MVVG with tracked changes to those presented to the Board on November 4
3. DRAFT Strategies for the proposed Goals*
4. DRAFT Strategies for the proposed Goals with tracked changes to those presented to the Board on
November 4*
* The draft Strategies are included for the Board's reference, to indicate how staff currently foresees
enacting the Goals if adopted by the Board as currently proposed. Strategies are developed at the staff
level, and staff will continue to refine these Strategies during the development of the rest of the Strategic
Plan.
Staff will refer to the Board's adopted MVVG to ensure the Strategies, Initiatives, Key Success Measures,
and Metrics for the FYs 2022-24 Strategic Plan meet the high-level direction set by the Board. These will
be presented to the Administration Committee in March 2022. 1 n May 2022, the final FYs 2022-24
Strategic Plan will be presented to the Board for adoption. Until that time, the Board may revise the MVVG
if needed, including incorporating input from the Board Diversity, Equity, and Inclusion Ad Hoc Committee.
December 2, 2021 Regular Board Meeting Agenda Packet- Page 59 of 176
Page 2 of 20
ATTACHMENTS:
1. Proposed MVVG
2. Proposed MVVG with Tracked Changes
3. Draft Strategies for Proposed Goals
4. Draft Strategies for Proposed Goals with Tracked Changes
5. Presentation
December 2, 2021 Regular Board Meeting Agenda Packet- Page 60 of 176
Page 3 of 20
ATTACHMENT 1
Proposed Mission, Vision, Values, and Goals
MISSION
To protect public health and the environment
VISION
To be an innovative industry leader in environmental stewardship and sustainability,
while delivering exceptional service at responsible rates
VALUES
Our core values guide our daily decisions and how we fulfill our mission, vision, and
goals.
CUSTOMER SERVICE
We are responsive to our customers, and we deliver on our commitment to provide
safe, reliable, and cost-efficient services.
EMPLOYEES
We empower our employees to do their best work.
INTEGRITY
We hold ourselves accountable to a high standard of honesty, reliability, and
transparency.
INNOVATION
We continuously improve and optimize our operations.
ENVIRONMENTAL SUSTAINABILITY
We conduct our business to safeguard and improve our planet.
DIVERSITY, EQUITY, AND INCLUSION*
We value people of all backgrounds, cultures, and perspectives, and we are committed
to the principles of equity and inclusion.
* This value may be further refined to incorporate future input from the Diversity, Equity,
and Inclusion Board Ad Hoc Committee.
1
December 2, 2021 Regular Board Meeting Agenda Packet- Page 61 of 176
Page 4 of 20
ATTACHMENT 1
Proposed Mission, Vision, Values, and Goals
GOALS
Our goals articulate our priorities and how we will fulfill those commitments.
GOAL 1. CUSTOMER AND COMMUNITY
Provide exceptional service
GOAL 2. ENVIRONMENTAL STEWARDSHIP
Meet regulatory requirements, promote sustainability, and identify and reduce
contributions to climate change and mitigate its impacts
GOAL 3. WORKFORCE DIVERSITY AND DEVELOPMENT
Recruit, educate, empower, and retain a workforce from diverse backgrounds
GOAL 4. GOVERNANCE AND FISCAL RESPONSIBILITY
Uphold integrity, transparency, and wise financial management in an effective governing
model
GOAL 5. SAFETY AND SECURITY
Provide a safe, secure, healthful workplace that foresees and addresses threats
GOAL 6. INFRASTRUCTURE RELIABILITY
Maintain facilities and equipment to be dependable, resilient, and long lasting
GOAL 7. INNOVATION AND AGILITY
Optimize operations for continuous improvement, and remain flexible and adaptable
2
December 2, 2021 Regular Board Meeting Agenda Packet- Page 62 of 176
Page 5 of 20
ATTACHMENT 2
Proposed Mission, Vision, Values, and Goals
with tracked changes to what was proposed on November 4, 2021
MISSION
To protect public health and the environment
VISION
To be an innovative industry leader in environmental stewardship and sustainability,
while delivering exceptional service at responsible rates
VALUES
Our core values guide our daily decisions and how we fulfill our mission, vision, and
goals.
CUSTOMER SERVICE
We are responsive to our customers, and we deliver on our commitment to provide
safe, reliable, and cost-efficient services.
EMPLOYEES
We empower our employees to do their best work.
INTEGRITY
We hold ourselves accountable to a high standard of honesty, reliability, and
transparency.
INNOVATION
We continuously improve and optimize our operations.
ENVIRONMENTAL SUSTAINABILITY
We conduct our business with the !east r essible imr»n+ to safeguard and improve our
planet.
DIVERSITY, EQUITY, AND INCLUSION*
We value people of all backgrounds, cultures, and perspectives, and we are committed
to the principles of equity, and inclusion.x°un xinh ie
people of all baGk vrO R do G alt fires
and perspontiy;es
* This value may be further refined to incorporate future input from the Diversity EpuitV,
and Inclusion Board Ad Hoc Committee.
1
December 2, 2021 Regular Board Meeting Agenda Packet- Page 63 of 176
Page 6 of 20
ATTACHMENT 2
Proposed Mission, Vision, Values, and Goals
with tracked changes to what was proposed on November 4, 2021
GOALS
Our goals articulate our priorities and how we will fulfill those commitments.
GOAL 1. CUSTOMER AND COMMUNITY
Provide exceptional service
GOAL 2. ENVIRONMENTAL STEWARDSHIP
Meet regulatory requirements, promote sustainability, and identify and reduce
contributions to climate change and mitigate its impacts
GOAL 3. WORKFORCE DIVERSITY AND DEVELOPMENT
Recruit, }rnumeaucate, empower, and retain a workforce from diverse backgrounds
GOAL 4. GOVERNANCE AND FISCAL RESPONSIBILITY
Uphold integrity, transparency, and wise financial management in an effective governing
model
GOAL 5. SAFETY AND SECURITY
Provide a safe, secure, healthful workplace that foresees and addresses threats
GOAL 6. INFRASTRUCTURE RELIABILITY
Maintain facilities and equipment to be dependable, resilient, and long lasting
GOAL 7. INNOVATION AND AGILITY
Optimize operations for continuous improvement, and remain flexible and adaptable
2
December 2, 2021 Regular Board Meeting Agenda Packet- Page 64 of 176
Page 7 of 20
ATTACHMENT 3
Proposed Goals with DRAFT Strategies
GOALS AND STRATEGIES
Please note these draft Strategies are provided as reference only to demonstrate how
staff currently envisions enacting the Goals as proposed. The Strategies may be refined
during the development of the FY 2022-24 Strategic Plan (including the incorporation of
input from the Diversity, Equity, and Inclusion Board Ad Hoc Committee).
GOALS
Our goals articulate our priorities and how we will fulfill those commitments.
GOAL 1. CUSTOMER AND COMMUNITY
Provide exceptional service
• Strategy 1 — Deliver High-quality Customer Service
• Strategy 2 — Promote Initiatives to Advance Affordable and Equitable Access
to Services
• Strategy 3 — Build Neighborhood and Water Industry Relationships
GOAL 2. ENVIRONMENTAL STEWARDSHIP
Meet regulatory requirements, promote sustainability, and identify and reduce
contributions to climate change and mitigate its impacts
• Strategy 1 — Achieve Compliance in All Regulations
• Strategy 2 — Educate on Pollution Prevention and Environmental Protection
• Strategy 3 — Be a Partner in Regional Development of Local Water Supply
• Strategy 4 — Identify and Advance Sustainability Initiatives, Including Reducing
Energy Usage and Emissions
GOAL 3. WORKFORCE DIVERSITY AND DEVELOPMENT
Recruit, educate, empower, and retain a workforce from diverse backgrounds
• Strategy 1 — Recruit from a Diverse Pool of Qualified Applicants
• Strategy 2 — Engage Employees and Conduct Labor Relations in a Transparent,
Effective, and Collaborative Environment
• Strategy 3 — Retain Skilled Workers by Investing in Resources and Opportunities
for All Employees to Grow and Thrive
• Strategy 4 — Foster a Culture of Diversity, Equity, and Inclusion
1
December 2, 2021 Regular Board Meeting Agenda Packet- Page 65 of 176
Page 8 of 20
ATTACHMENT 3
Proposed Goals with DRAFT Strategies
GOAL 4. GOVERNANCE AND FISCAL RESPONSIBILITY
Uphold integrity, transparency, and wise financial management in an effective governing
model
• Strategy 1 — Promote and Uphold Ethical Behavior, Openness, and Accessibility
Strategy 2 — Encourage and Facilitate Public Participation
• Strategy 3 — Maintain Financial Stability and Sustainability
GOAL 5. SAFETY AND SECURITY
Provide a safe, secure, healthful workplace that foresees and addresses threats
• Strategy 1 — Reduce and Eliminate Risks of Injury or Illness
• Strategy 2 — Protect Personnel and Assets from Threats and Emergencies
• Strategy 3 — Understand and Reduce Impacts of Cybersecurity Attacks
GOAL 6. INFRASTRUCTURE RELIABILITY
Maintain facilities and equipment to be dependable, resilient, and long lasting
• Strategy 1 — Manage Assets Optimally
• Strategy 2 — Execute Long-Term Capital Renewal and Replacement Program
GOAL 7. INNOVATION AND AGILITY
Optimize operations for continuous improvement, and remain flexible and adaptable
• Strategy 1 — Leverage Data Analytics to Become a More Efficient Utility
• Strategy 2 — Implement Process Optimization
• Strategy 3 — Be Adaptable, Resilient, and Responsive
2
December 2, 2021 Regular Board Meeting Agenda Packet- Page 66 of 176
Page 9 of 20
ATTACHMENT 4
Proposed Goals with DRAFT Strategies
with tracked changes to what was proposed on November 4, 2021
GOALS AND STRATEGIES
Please note these draft Strategies are provided as reference only to demonstrate how
staff currently envisions enacting the Goals as proposed. The Strategies may be refined
during the development of the FY 2022-24 Strategic Plan (including the incorporation of
input from the Diversity, Equity, and Inclusion Board Ad Hoc Committee).
GOALS
Our goals articulate our priorities and how we will fulfill those commitments.
GOAL 1. CUSTOMER AND COMMUNITY
Provide exceptional service
• Strategy 1 — Deliver High-quality Customer Service
• Strategy 2 — Promote Initiatives to Advance Affordable and Equitable Access to
Services
• Strategy 3 — Build Neighborhood and Industry Relationships
GOAL 2. ENVIRONMENTAL STEWARDSHIP
Meet regulatory requirements, promote sustainability, and identify and reduce
contributions to climate change and mitigate its impacts
• Strategy 1 — Achieve Compliance in All Regulations
• Strategy 2 — Educate on Pollution Prevention and Environmental Protection
• Strategy 3 — Be a Partner in Regional Development of Local Water Supply
• Strategy 4 — Identify and Advance Sustainability Initiatives, Including Reducing
Energy Usage and Emissions
GOAL 3. WORKFORCE DIVERSITY AND DEVELOPMENT
Recruit, tFaiR,=UULc LL, empower, and retain a workforce from diverse backgrounds
• Strategy 1 — Recruit from a Diverse Pool of Qualified Applicants
• Strategy 2 — Engage Employees and Conduct Labor Relations in a Transparent,
Effective, and Collaborative Environment
• Strategy 3 — Retain Skilled Workers by Investing in Resources and Opportunities
for All Employees to Grow and Thrive
• Strategy 4 — Foster a Culture of Diversity, Equity, and Inclusion
1
December 2, 2021 Regular Board Meeting Agenda Packet- Page 67 of 176
Page 10 of 20
ATTACHMENT 4
Proposed Goals with DRAFT Strategies
with tracked changes to what was proposed on November 4, 2021
GOAL 4. GOVERNANCE AND FISCAL RESPONSIBILITY
Uphold integrity, transparency, and wise financial management in an effective governing
model
• Strategy 1 — Promote and Uphold Ethical Behavior, Openness, and Accessibility
Strategy 2 — Encourage and Facilitate Public Participation
• Strategy 3 — Maintain Financial Stability and Sustainability
GOAL 5. SAFETY AND SECURITY
Provide a safe, secure, healthful workplace that foresees and addresses threats
• Strategy 1 — Reduce and Eliminate Risks of Injury or Illness
• Strategy 2 — Protect Personnel and Assets from Threats and Emergencies
• Strategy 3 — Understand and Reduce Impacts of Cybersecurity Attacks
GOAL 6. INFRASTRUCTURE RELIABILITY
Maintain facilities and equipment to be dependable, resilient, and long lasting
• Strategy 1 — Manage Assets Optimally to Maximize Their Useful it l ife
• Strategy 2 — Execute Long-Term Capital Renewal and Replacement Program
GOAL 7. INNOVATION AND AGILITY
Optimize operations for continuous improvement, and remain flexible and adaptable
• Strategy 1 — Leverage Data Analytics to Become a Smarter iviore t=fficient Utility
• Strategy 2 — Implement Process Optimization
• Strategy 2 Provide QpeFatiGRaI Respensiyeness Teels
,qnd Fffinionnioc
• Strategy 53 — Be Adaptable, Resilient, and Responsive
2
December 2, 2021 Regular Board Meeting Agenda Packet- Page 68 of 176
Page 11 of 20
Attachment 5
MISSION, VISION, VALUES, AND GOALS (MVVG)
ADOPTION
yam:
December 2, 2021
Roger S. Bailey, General Manager
Christina Gee, Management Analyst
and Larry Bienati, Ph.D., of Bienati Consulting Group, Inc.
1
STRATEGIC PLANNING
AT CENTRAL SAN
• Assigns responsibility/accountability and monitors
progress.
F,, • Helps guide other District-wide efforts
(e.g., the budget and enterprise risk management).
• This is a mature, well-functioning process that is
foundational to our organizational success.
17
TFNTPAI SAN
� z
2
1
December 2, 2021 Regular Board Meeting Agenda Packet- Page 69 of 176
Page 12 of 20
FYs 2022-24 STRATEGIC PLAN DEVELOPMENT/ADOPTION SCHEDULE
0111111111111111F �
lopli } lopli2i
f+a{F...,..I,sI.,...s+.. ...,J a+,.the Fv..inn 72 f+.-.+....ie nla.. f+�F�F
11 OtlbTd
Board review and adoption of MVVG Today Today Board
Presentation of Strategies,Initiatives,Key Success Measures,and Administration
Key Metrics to Administration Committee(Word document) Mar.2022(TBD) Mar.2022(TBD) Committee
Integrate Strategic Plan into draft Budget book Mar.2022 Mar.2022 Staff
Board adoption of final Strategic Plan May 2022(TBD) May 2022(TBD) Board
1
Rollout June 2022 June 2022 Staff
(Board tasks in bold) ' 3
CENTPAL SAN
MISSION, VISION, VALUES, AND GOALS
(MVVG)
• Adopted by the Board
• Sets high-level direction
• Identifies key focus areas
• Used by staff to develop the Strategies, Initiatives,
Key Success Measures, and Key Metrics
(the rest of the Strategic Plan)
CFNTPAISAN
4
2
December 2, 2021 Regular Board Meeting Agenda Packet- Page 70 of 176
Page 13 of 20
ADOPTION OF
MISSION, VISION, VALUES, AND GOALS
The proposed MVVG on the slides to follow incorporate
Board feedback from November 4.
a
,�. r ` - 15
q:
5
MISSION
Current/
Proposed for Adoption To protect public health and the environment
(no change)
- 16
CFNTPAISAN
6
3
December 2, 2021 Regular Board Meeting Agenda Packet- Page 71 of 176
Page 14 of 20
VISION
Proposed on To be an innovative industry leader in environmental
11/4 stewardship and sustainability, while delivering exceptional
(showing updates
in tracked changes) service at responsible rates
Updated To be an innovative industry leader in environmental
Proposal for stewardship and sustainability, while delivering exceptional
Adoption service at responsible rates
CENTPALSAN
7
VALUES WITH TRACKED CHANGES)
Proposed on 11/4
(showing updates in tracked changes)
Our core values guide our daily decisions and how we fulfill our mission,vision,and goals.
CUSTOMER SERVICE
We are responsive to our customers,and we deliver on our commitment to provide safe,reliable,and cost-efficient services.
EMPLOYEES
We empower our employees to do their best work.
INTEGRITY
We hold ourselves accountable to a high standard of honesty,reliability,and transparency.
INNOVATION
We continuously improve and optimize our operations.
ENVIRONMENTAL SUSTAINABILITY
We conduct our business to safeguard and improve our planet.
DIVERSITY,EQUITY,AND INCLUSION
We value people of all backgrounds,cultures,and perspectives,and we are committed to the principles of equity;and
inclusion.we value people of all baBlEgFOunds,oultures,and perspeetives.
CFNTPAISAN
I8
8
4
December 2, 2021 Regular Board Meeting Agenda Packet- Page 72 of 176
Page 15 of 20
VALUES (PROPOSED)
Updated Proposal for Adoption
Our core values guide our daily decisions and how we fulfill our mission,vision,and goals.
CUSTOMER SERVICE
We are responsive to our customers,and we deliver on our commitment to provide safe,reliable,and cost-efficient services.
EMPLOYEES
We empower our employees to do their best work.
INTEGRITY
We hold ourselves accountable to a high standard of honesty,reliability,and transparency.
INNOVATION
We continuously improve and optimize our operations.
ENVIRONMENTAL SUSTAINABILITY
We conduct our business with the least possible impact to safeguard and improve our planet.
DIVERSITY,EQUITY,AND INCLUSION*
We value people of all backgrounds,cultures,and perspectives,and we are committed to the principles of equity and
inclusion.
"This value may be further refined to incorporate future input from the Board Ad Hoc Committee. I
9
CENTPALSAN
9
GOALS
Proposed on 11/4(snowing updates in tracked changes) L U date for Adopt'
Our goals articulate our priorities and how we will fulfill those commitments. Our goals articulate our priorities and how we will fulfill those commitments.
1. CUSTOMER AND COMMUNITY 1. CUSTOMER AND COMMUNITY
Provide exceptional service Provide exceptional service
2. ENVIRONMENTAL STEWARDSHIP 2. ENVIRONMENTAL STEWARDSHIP
Meet regulatory requirements,promote sustainability,and Meet regulatory requirements,promote sustainability,and
identify and reduce contributions to climate change and identify and reduce contributions to climate change and
mitigate its impacts mitigate its impacts
3. WORKFORCE DIVERSITY AND DEVELOPMENT 3. WORKFORCE DIVERSITY AND DEVELOPMENT
Recruit,train educate,empower,and retain a workforce from diverse Recruit,educate,empower,and retain a workforce from diverse
backgrounds backgrounds
4. GOVERNANCE AND FISCAL RESPONSIBILITY 4. GOVERNANCE AND FISCAL RESPONSIBILITY
Uphold integrity,transparency,and wise financial management Uphold integrity,transparency,and wise financial management
in an effective governing model in an effective governing model
5. SAFETY AND SECURITY 5. SAFETY AND SECURITY
Provide a safe,secure,healthful workplace that foresees Provide a safe,secure,healthful workplace that foresees
and addresses threats and addresses threats
i
6. INFRASTRUCTURE RELIABILITY 6. INFRASTRUCTURE RELIABILITY
Maintain facilities and equipment to be dependable,resilient, Maintain facilities and equipment to be dependable,resilient,
and long lasting and long lasting
7. INNOVATION AND AGILITY 7. INNOVATION AND AGILITY
Optimize operations for continuous improvement,and remain Optimize operations for continuous improvement,and remain 110
flexible and adaptable flexible and adaptable
10
5
December 2, 2021 Regular Board Meeting Agenda Packet- Page 73 of 176
Page 16 of 20
PROPOSED GOALS FOR ADOPTION
• The following slides show each proposed Goal individually for
consideration of adoption.
• The proposed Goals are presented with associated
draft Strategies (with tracked changes showing updates made
to those proposed on 11/4) to help illustrate how staff may enact
each proposed Goal as it is currently written.
• Strategies are developed at the staff level and are subject to
change when staff updates the Strategic Plan.
L,�
CENTPALSAN
11
GOAL 1 : CUSTOMER AND COMMUNITY
PROVIDE EXCEPTIONAL SERVICE
• Strategy 1 — Deliver High-quality Customer Service
• Strategy 2 — Promote Initiatives to Advance Affordable and
Equitable Access to Services
• Strategy 3 — Build Neighborhood and Water Industry Relationships
44.
CFNTPAISAN
12
6
December 2, 2021 Regular Board Meeting Agenda Packet- Page 74 of 176
Page 17 of 20
GOAL 2: ENVIRONMENTAL STEWARDSHIP
MEET REGULATORY REQUIREMENTS, PROMOTE SUSTAINABILITY,
AND IDENTIFY AND REDUCE CONTRIBUTIONS TO CLIMATE CHANGE
AND MITIGATE ITS IMPACTS
• Strategy 1 —Achieve Compliance in All Regulations
• Strategy 2 — Educate on Pollution Prevention and Environmental Protection
• Strategy 3 — Be a Partner in Regional Development of Local Water Supply
• Strategy 4 — Identify and Advance Sustainability Initiatives, Including
Reducing Energy Usage and Emissions
.. . - 13
13
GOAL 3: WORKFORCE DIVERSITY AND DEVELOPMENT
RECRUIT, EDUCATE, EMPOWER, AND RETAIN A WORKFORCE FROM DIVERSE BACKGROUNDS
• Strategy 1 — Recruit from a Diverse Pool of Qualified Applicants
• Strategy 2 — Engage Employees and Conduct Labor Relations in a
Transparent, Effective, and Collaborative Environment
• Strategy 3 — Retain Skilled Workers by Investing in Resources and
Opportunities for All Employees to Grow and Thrive
.� • Strategy 4 — Foster a Culture of Diversity, Equity, and Inclusion
14
CFNTPAISAN
14
7
December 2, 2021 Regular Board Meeting Agenda Packet- Page 75 of 176
Page 18 of 20
GOAL 4: GOVERNANCE AND FISCAL RESPONSIBILITY
UPHOLD INTEGRITY, TRANSPARENCY, AND WISE FINANCIAL MANAGEMENT
IN AN EFFECTIVE GOVERNING MODEL
• Strategy 1 — Promote and Uphold Ethical Behavior, Openness, and Accessibility
• Strategy 2 — Encourage and Facilitate Public Participation
• Strategy 3 — Maintain Financial Stability and Sustainability
�15
15
GOAL 5: SAFETY AND SECURITY
PROVIDE A SAFE, SECURE, AND HEALTHFUL WORK ENVIRONMENT
THAT FORESEES AND ADDRESSES THREATS
• Strategy 1 — Reduce and Eliminate Risks of Injury or Illness
• Strategy 2 — Protect Personnel and Assets from Threats and Emergencies
• Strategy 3 — Understand and Reduce Impacts of Cybersecurity Attacks
6- CFNTPAISAN
16
8
December 2, 2021 Regular Board Meeting Agenda Packet- Page 76 of 176
Page 19 of 20
GOAL 6: INFRASTRUCTURE RELIABILITY
MAINTAIN FACILITIES AND EQUIPMENT TO BE
DEPENDABLE, RESILIENT, AND LONG LASTING
• Strategy 1 — Manage Assets Optimally to Maximize Their Useful l I ife
• Strategy 2 — Execute Long-Term Capital Renewal and Replacement Program
CENTPALSAW
17
GOAL 7: INNOVATION AND AGILITY
OPTIMIZE OPERATIONS FOR CONTINUOUS IMPROVEMENT,
AND REMAIN FLEXIBLE AND ADAPTABLE
• Strategy 1 — Leverage Data Analytics to Become a
Smarter More Efficient Utility
• Strategy 2 — Implement Process Optimization
• Strategy 3 PFeyide Operational Rocnr\�VoeReSs Teel?
• Strategy 4 improve and Mnd8FRrr�eratio s h eugh
Emerninrl TechROlogy and EffinionnieS
• Strategy 35— Be Adaptable, Resilient, and Responsive
Ott
is
NONE-- CFNTPAISAN
18
9
December 2, 2021 Regular Board Meeting Agenda Packet- Page 77 of 176
Page 20 of 20
NEXT STEPS
FY
-s ,0,2 ,�„
Stag...,..I,sI.,...s+.. ...,J a+,. L... ..inn 7�f+.-.+....�e Plan &-aff
T� Ted" seam
Presentation of Strategies,Initiatives,Key Success Measures,and Administration
Key Metrics to Administration Committee(Word document) Mar.2022(TBD) Mar.2022(TBD) Committee
Integrate Strategic Plan into draft Budget book Mar.2022 Mar.2022 Staff
Board adoption of final Strategic Plan May 2022(TBD) May 2022(TBD) Board
Rollout June 2022 June 2022 Staff
(Board tasks in bold)
19
MONOMER"— CENTPAL SAN
a
QUESTIONS
, . . . . X20
CFNTPAISAN
20
10
December 2, 2021 Regular Board Meeting Agenda Packet- Page 78 of 176