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HomeMy WebLinkAbout06.a. Receive quarterly Permit Counter activity report Page 1 of 2 Item 6.a. CENTRAL SAN November 2, 2020 TO: REAL ESTATE, ENVIRONMENTAL AND PLANNING COMMITTEE FROM: DANEA GEMMELL, PLANNING AND DEVELOPMENT SERVICES DIVISION MANAGER REVIEWED BY: JEAN-MARC PETIT, DIRECTOR OF ENGINEERING AND TECHNICAL SERVICES ROGER S. BAILEY, GENERAL MANAGER SUBJECT: RECEIVE QUARTERLY PERMIT COUNTER ACTIVITY REPORT Attached is the quarterly Permit Counter Activity Report for July through September 2020. Strategic Plan Tie-In GOAL ONE: Customer and Community Strategy 1—Deliver high-quality customer service, Strategy 2—Maintain a positive reputation ATTACHMENTS: 1. Permit Counter Activity Report November 2, 2020 REEP Committee Meeting Agenda Packet- Page 26 of 51 Page 2 of 2 PERMIT COUNTER ACTIVITY REPORT Public Benefit Applications New Applications Originated in Month Processed permits Actions to exiting Commercial Residential pCommercial Phone Walk-In General Commercial Residential Mainline Encroachment Average applications started in applications/ applications/ (inc."manhole only * Information Totals Calls Customers E-mails repair permits repair permits permits) Verifications * Per Da previous months permits permits p Only y 2020-September 970 0 1,283 257 14 2 76 91 4 187 8 2,892 138 2020-August 968 0 1,181 247 11 1 108 70 1 177 11 2,775 132 2020-July 972 0 1,158 192 20 4 104 84 1 200 11 2,746 125 2020-June 1,141 0 976 219 15 6 46 92 4 143 12 2,654 121 2020-May 972 0 958 245 14 5 28 56 0 136 7 2,421 121 2020-April 387 0 397 21 3 1 38 6 1 27 5 886 40 2020-March 487 40 417 226 6 5 58 54 2 92 9 1,396 63 2020-February 432 82 245 225 17 4 63 87 2 133 17 1,307 73 2020-January 434 59 222 206 20 4 38 79 2 130 11 1,205 57 2019-December 374 34 186 180 24 2 121 50 1 183 17 1,172 62 2019-November 423 48 172 217 19 3 60 68 3 150 13 1,176 65 2019-October 582 82 228 283 16 2 74 91 4 189 16 1,567 68 2019-September** 504 86 217 263 19 2 68 100 3 163 18 1,443 72 2019-August** 526 104 239 351 17 2 25 92 1 171 21 1,549 70 2019-July** 1 533 101 274 253 23 5 101 102 1 174 21 1,588 72 Totals 18,142 345 7,423 2,518 179 39 814 828 25 1,747 137 22,197 89 * No fees generated for these items. ** The months of July, August, and September 2019 are included for reference but their totals are not included in the "Totals" section. November 2, 2020 REEP Committee Meeting Agenda Packet- Page 27 of 51