HomeMy WebLinkAbout4.a. (Handout) Updated Presentation 05-05-20.pdf 5/4/2020
Item 4.a. (Updated
Presentation)
FISCAL YEARS 2020-22
STRATEGIC PLAN
— Administration Committee Meeting
,
May 5, 2020
= Christina Gee, Management Analyst
— a
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STRATEGIC PLANNING TIMELINE
STR�GIC
FLAN
DIY A 18 20
Today:
Administration
Mar.3,2020: Committee
Administration review of final
Feb.2020: Committee draff FY 2020-22
Leadership Team reviewed draft Strategic Plan for
refined Goals, recommendation
Dec.19,2019: Strategies, Strategies, to the full Board
Board Initiatives, Initiatives,Key
Success
re-adopted Key Success
Mission and Measures,and Measures,and
Nov.4,2019: Key Metrics r
fo °
Board adopted Metrics incorporation
provided input revised Vision, into Budget
on Mission, Values,Goals `!t
Vision,Values,
and Goals
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KEY CHALLENGES FOR
Balancing• the need for financial resourcesagainst
impacts • the customer
• System optimization and utilization of C • Data
• Driving employee performance and rewarding
excellence
• Evolving -• • requirements
•Aging infrastructure
Maintaining• Climate resiliency
• a sustainable water supply
� S
CENTRALSAN
r oAl S-
VISION, MISSION,
VALUES
OUR MISSION
To prntort public health inn the environment
OUR VISION
to❑�-an n ,6,!ry-leaning oryaniteuon known for environmental stewardship,
Innovation,and delivering exceptional customer service at responsible rates
OUR VALUES
PEOPLE COMMUNITY PRINCIPLFS LEADERSHIPAND
Respect customers •Collaborate With Be truthful and COMMf ENT
and employees water sector honest Promote a passionate
workeHecWely partners Be fair,kind,and and empowered
and efficiently as a •Foster community frientlly worMorce
team relationships .Take ownership and Encourage continuous
celebrate our •Be open,transparent. responsibility growth an
successes and and accessible development
learn from our Inspire dedication and
challenges •Understand expectations
service top-quality results
level expe[laliOns
Provide a safe and
healthful environment
5/4/2020
EFFECTIVE UTILITY MANAGEMENT (EUM)
TEN KEY ATTRIBUTES
• Product Quality
• Customer Satisfaction
• Employee and Leadership
Development
• Operational Optimization
• Financial Viability
• Infrastructure Strategy and
Performance
Effective Utility Management
• Enterprise Resiliency
• Community Sustainability
• Water Resource Sustainability
• Stakeholder Understanding
and Support L%---rvncwn �•- =_ � .
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CENTPALSAN
STRATEGIC PLAN COMPONENTS
GOALS set high-level direction for
" the Strategic Plan
STRATEGIES outline the
approach to achieve the goals
Fiscal Year
2020.22 INITIATIVES describe the actions
GOAtS needed to implement the strategies
KEY SUCCESS MEASURES provide
examples of how initiatives can be
accomplished
KEY METRICS quantify and track
progress for evaluation
Vi
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6
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5/4/2020
MAIN UPDATES TO STRATEGIC PLAN
• Goals were reworded for simplicity and
communicability
• Goals 2 and 6 were reworked
• Goal 2 now includes environmental protection and
sustainability efforts
• Goal 6 is now solely dedicated to optimization and
innovation
•Strategies, Initiatives, and Key Success Measures
were updated to reflect current priorities
•Some key metrics were adjusted
CENTPALSAN
QUESTIONS?
CENTRALSAN
I $
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