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HomeMy WebLinkAbout03.d. Receive Fiscal Year 2019-20 Strategic Plan Tracking Report- Second Quarter Page 1 of 21 Item 3.d. ,orVIOIN SAN February 18, 2020 TO: ADMINISTRATION COMMITTEE FROM: ANN K. SASAKI, DEPUTY GENERAL MANAGER REVIEWED BY: ROGER S. BAILEY, GENERAL MANAGER SUBJECT: RECEIVE FISCAL YEAR 2019-20 STRATEGIC PLAN TRACKING REPORT- SECOND QUARTER Attached is the Strategic Plan Tracking Reports for the second quarter of Fiscal Year 2019-20. These reports provide an update on the progress on each goal and strategy through the fulfillment of the key success measures and the key metrics. The color legend indicates the progress of each key success measures and key metrics: BLUE — Complete GREEN — On Task YELLOW— Off Task RED —At Risk ATTACHMENTS: 1. FY 2019-20 Strategic Plan Key Performance Metrics Tracker 2. FY 2019-20 Strategic Plan Key Success Measures Tracker February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 24 of 46 Page 2 of 21 FY 2019-20 STRATEGIC PLAN KEY PERFORMANCE METRICS PROGRESS REPORT GOAL 1 PROVIDE EXCEPTIONAL CUSTOMER SERVICE AND MAINTAIN AN EXCELLENT REPUTATION IN THE COMMUNITY Responsible Metric FY 2019-20 Target 1st QTR 2nd QTR 3'd QTR 4th QTR Comments/Issues Party Seitz Average onsite response time for <20 minutes 1st QTR: 25 minutes collection system emergency 2nd QTR: 33 minutes calls,during working hours Seitz Average onsite response time for <40 minutes 1st QTR: 39 minutes. collection system emergency 2"d QTR: 34 minutes calls, after hours Seitz Average customer service rating >_3.8 out of 4.0 1 st QTR: 3.78 for emergency calls 2"d QTR:4.00 Lopez Median customer satisfaction >95% 1st QTR: None received. rating on construction projects 2nd QTR:Three project surveys mailed out. Gemmell Median customer satisfaction >95% 1 st QTR: Two surveys were received with an overall rating of 4 out of 4. rating on permit counter 2nd QTR:Two surveys were received with an overall rating of 4 out of 4. interactions Barnett Number of students served by >4,000 per year 1st QTR: One hundred and thirty-two(132)students served (early in school year). education programs 2"d QTR: Eight hundred and ninety-one (891)students served. O'Malley New employees attending 100% customer service training within 6 months of employment Barnett Participants in Plant/HHW >500 participants per year 1st QTR: Four hundred and nine (409)people were served at local events and through community Facility tours and District presentations and facilities tours. presentations 2nd QTR: One hundred and four(104)people were served at local events and through community presentations and facilities tours. Gee Participants in citizen's academy, >30 participants per session 1st QTR: Gearing up to open applications in Fall 2019. Forty-one (41)are currently interested in Central San Academy participating (including 10 who requested to be on mailing list for Spring 2020). 2"d QTR: 51 applicants thus far. King Purchasing internal customer >_70% 1st QTR: 100% survey rating of satisfactory or 2nd QTR: 100% better Young Awards or recognitions received 10 40 Completed O On Task O Off Task 0 At Risk Page 1 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 25 of 46 Page 3 of 21 FY 2019-20 STRATEGIC PLAN KEY PERFORMANCE METRICS PROGRESS REPORT GOAL 2 STRIVE TO MEET REGULATORY REQUIREMENTS Responsible Metric FY 2019-20 Target 1st QTR 2nd QTR 3'd QTR 4th QTR Comments/Issues Party Weer National Pollutant Discharge Zero violations 1st QTR: Zero(0) Elimination System compliance 2nd QTR:Zero(0) Weer Title V compliance Zero violations 1st QTR: Zero(0) 2nd QTR: Five(5) Weer Recycled Water Title 22 Zero violations 1 st QTR: Zero(0) compliance 2nd QTR:Zero(0) Cheng Anthropogenic GHG emissions <25,000 metric tons (MT)CO2e 1st QTR: On track to meet CY 2019 GHG goal. 2nd QTR: Met CY 2019 GHG goal. Seitz Sanitary sewer overflows <2.5 spills per 100 miles of 1st QTR: Three (3)SSOs pipeline 2nd QTR: Six(6)SSOs. Nine (9)total. Seitz Spills to public water <3 per year 1 st QTR: Zero(0) 2nd QTR: One(1) Seitz Percent of spills less than 500 >95% 1st QTR: 100% gallons 2nd QTR:Two(2)SSOs—78% Seitz Pipeline cleaning schedules >95% 1st QTR: 99.45% completed on time 2nd QTR: 99.15% Seitz Pipeline cleaning quality On >_3%of pipelines cleaned on 1st QTR: 3.53% assurance/quality control an annual basis 2nd QTR: 2.89% (QA/QC) Seitz Pipeline cleaning QA/QC passing >98% 1st QTR: 97.42% rate 2nd QTR: 93.28% Potter Annual Environmental 100% Compliance inspections and permitting completed on time Wyatt Household Hazardous Waste Zero violations 1st QTR: Zero(0) (HHW)management compliance [Young Biennial review of all existing TO 1st QTR: Existing Board policies are continually being reviewed and updated. Board policies 2nd: QTR: Existing Board policies are continually being reviewed and updated. 40 Completed O On Task O Off Task 0 At Risk Page 2 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 26 of 46 Page 4 of 21 - FY 2019-20 STRATEGIC PLAN KEY PERFORMANCE METRICS PROGRESS REPORT GOAL 3 BE A FISCALLY RESPONSIBLE AND EFFECTIVE WASTEWATER UTILITY Responsible Metric FY 2019-20 Target 1st QTR 2nd QTR 3'd QTR 4th QTR Comments/Issues Party Leiber Maintain service affordability Sewer Service Charge less than 1st QTR: $598 SSC remains below Bay Area average. Same with SSC and Ad Valorem. average of Bay Area agencies 2"d QTR: Same as 1st QTR. Sewer Service Charge plus Ad Valorem tax less than average of Bay Area Agencies Leiber Standard and Poor's and AAA/Aa1 1st QTR:AAA S&P, and Moody's rating confirmed August 2019 at Aa1. Moody's Credit Ratings 2"d QTR: Ratings continue unchanged. Leiber Debt service coverage ratio >2.0 1st QTR: Still in double digits, above 1 Ox. 2"d QTR: Still in double digits, above 10x. Leiber Actual reserves as a percentage 100% 1st QTR: Sewer Construction, O&M, and Self Insurance above policy required level. of target 2nd QTR: FY 2019-20 performance is positive, leading to expectations of continued fully funded reserves. Leiber Operating expenditures as a >95% 1st QTR: FY 2018-19 spending at 97.9%of budget on a budgetary accounting basis (including percentage of operating budget $2.5 million contribution towards Pension Prefunding Trust). 2"d QTR:Tracking: FY 2019-20 spending forecast at about 96%of budget. Leiber Reported material weaknesses Zero 1 It QTR: Pending audit issues letter for FY 2018-19. or significant deficiencies in 2"d QTR: Goal achieved. No audit issues noted by External Financial Statement Auditor. internal controls as part of annual financial audit Deutsch Workers' Compensation <1.0 1 st QTR: CY Annual: 1.06 experience modifier Deutsch Temporary modified duty >95%of recordable injuries 1st QTR: 100% provided (Return to Work 2nd QTR: 100% Program) King Difference in inventory value in <1% 1st QTR: 1.46% Purchasing database vs.value 2"d QTR: 1.38% submitted to Accounting King Accuracy of physical inventory >_95% 1st QTR: 99% count vs. book value 2nd QTR: 99% 40 Completed O On Task O Off Task 0 At Risk Page 3 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 27 of 46 Page 5 of 21 FY 2019-20 STRATEGIC PLAN KEY PERFORMANCE METRICS PROGRESS REPORT GOAL 4 RECRUIT, DEVELOP, AND RETAIN A HIGHLY TRAINED AND SAFE WORKFORCE Responsible Metric FY 2019-20 Target 1st QTR 2nd QTR 3'd QTR 4th QTR Comments/Issues Party O'Malley Average time to fill vacancy(from <60 days 111 QTR: No recruitments opened and completed during this time period. request to hire) 2nd QTR: Fifty(50)days O'Malley Turnover rate at or below :54.8% (2017 median) 1st QTR: 1.08% American Water Works 2nd QTR: 0% Association industry median O'Malley Average annual training hours 15 hours per full-time equivalent 1st QTR: 3.5 hours per FTE. (external and internal training) employee (FTE) 2"d QTR:4.6 hours per FTE. O'Malley Actual versus budgeted usage of >80% 1st QTR: 66% training dollars 2nd QTR: 96% O'Malley Performance evaluations 100% 1st QTR: 74% Received total of 51 appraisals out of 69 for a total of 74% completed on time 2nd QTR: 74% Received total of 64 appraisals out of 86 for a total of 74% Oct—20 out of 22 received 91% Nov— 18 out of 26 received 69% Dec—26 out of 38 received 68% O'Malley Participation in annual Increase by 10%each year Wellness Expo O'Malley Internal promotions >_25% 1st QTR: 50% (excludes entry-level positions) 2nd QTR: 50% O'Malley Formal grievances filed Zero 1st QTR: Zero(0) 2nd QTR:Zero(0) Ledbetter Employee injury and illness lost <6.8 1st QTR: 2.86— 139,085.9 hours worked and two recordable accidents. time incident rate less than 2016 2"d QTR: 2.97— 134,802.1 hours worked and two recordable accidents. Bureau of Labor Statistics (BLS) California Sewage Treatment Facilities Rate 40 Completed O On Task O Off Task 0 At Risk Page 4 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 28 of 46 Page 6 of 21 FY 2019-20 STRATEGIC PLAN KEY PERFORMANCE METRICS PROGRESS REPORT GOAL 5 MAINTAIN A RELIABLE INFRASTRUCTURE Responsible Metric FY 2019-20 Target 1st QTR 2nd QTR 3'd QTR 4th QTR Comments/Issues Party Meyer Safety-prioritized work orders 100% 1st QTR: 85% completed on time 2nd QTR: 89% Meyer Regulatory Title V work orders 100% 1st QTR: 75% completed on time 2nd QTR: 94% Meyer Planned treatment plant >95% 1st QTR: 86% preventative maintenance 2"d QTR: 87% completed on time Meyer Planned pumping station >95% 2nd QTR: Not all scheduled preventative maintenance work orders in Cityworks, currently only all shop preventative maintenance preventative maintenances. Plan to add Pumping Stations by end of 2020. completed on time Seitz Uptime for vehicles and 100% 1 st QTR: 100% equipment 2nd QTR: 100% Lopez Miles of pipeline replaced >0.5%of assets 1st QTR: Replaced approximately 2.6 miles. (7.6 miles per year for the next 2"d QTR: Replaced approximately 1.4 miles. five years starting in FY 2017- 2022) Lopez Capital expenditures as a >90% 1st QTR: 83% percentage of capital budgeted 2nd QTR: 91% cash flow including carry forward Huie Information system outages 100% uptime 1st QTR: Had outage for a couple hours. Had better than 99.99% uptime. affecting normal business operations Huie Data backup and recovery Zero lost data Esparza Potable water system monthly 100% 1 st QTR: 100% testing meets all water quality 2"d QTR: 100% standards 40 Completed O On Task O Off Task 0 At Risk Page 5 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 29 of 46 Page 7 of 21 FY 2019-20 STRATEGIC PLAN KEY PERFORMANCE METRICS PROGRESS REPORT GOAL 6 EMBRACE TECHNOLOGY, INNOVATION AND ENVIRONMENTAL SUSTAINABILITY Responsible Metric FY 2019-20 Target 1st QTR 2nd QTR 3'd QTR 4th QTR Comments/Issues Party Waples Gallons of recycled water >240 million gallons per year 1st QTR: 98,606,320 gallons. distributed to external customers 2nd QTR: 30,982,335 gallons. KPI on target based on the average consumption for the last six(6) months. Shima kWh of electricity produced >18 million kWh per year 1st QTR: 22.4 million kWh. (reported as a rolling average) 2"d QTR: 21.9 million kWh Shima kWh of solar power produced at >220,000 kWh per year 1st QTR: 284,000 kWh. Collection System Operations (reported as a rolling average) 2111 QTR: 283,000 kWh and HHW Facility Frost Reviews or pilot tests of new and >3 per year 1st QTR: Filter Column Testing under Filter Plant Capital Project; Nitrification Rate Testing under Steam promising technology and Aeration Blower Systems Renovations Project; and review of several pilot opportunities in progress (level monitors, Smart Clean, Machine Learning, ongoing HYPOWERS project). 2nd QTR: Same as 1st QTR. Also,evaluating tertiary membrane pilot opportunities. Frost Research papers and findings >3 papers or presentations per 1st QTR:WEFTEC 2019 presentations on Primary Baffle System (by Plant Maintenance Division)and presented year Filter Project Zeta Potential Testing (Filter Plant Capital Project), Utilizing Your Full (Zeta) Potential; and submitted abstract on recycled water modeling for CWEA 2020. 2"d QTR:Abstract for recycled water accepted for CWEA 2020. 40 Completed O On Task O Off Task 0 At Risk Page 6 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 30 of 46 Page 8 of 21 FY 2019-2020 STRATEGIC PLAN - KEY SUCCESS MEASURES PROGRESS REPORT GOAL 1 PROVIDE EXCEPTIONAL CUSTOMER SERVICE AND MAINTAIN AN EXCELLENT REPUTATION IN THE COMMUNITY Strategy Initiative Key Success Measures Responsible 15t 2nd and 4th Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions 1 sc QTR: In process for staff training. Provide trainings on Ethics, Brown Act, and Public Records Act. Young 2"d QTR: Public Records Act Training and Staff Brown Act Training completed. Ethics Training is scheduled for FY 2020-21. Provide high-quality customer Conduct customer service and political sensitivity training. O'Malley Completed FY 2018-19. service Perform research to assess customer awareness,satisfaction, desire to learn 1st QTR: Presented customer survey results at July 11, 2019 Board Meeting. more about the District, and methods of best receiving information Barnett (FY 2019-20). Redesign website to enhance customer engagement and efficiency and Barnett/Huie Completed FY 2018-19. demonstrate industry leadership. Invest in business process 1sc QTR:YouTube, Facebook and Twitter continue to increase in followers and changes and technologies to impressions. Instagram has also been added as a platform to support effectively increase access to Develop and monitor growth of social media. Barnett positioning Central San as a community and environmental leader. District information and promote 2nd QTR: Continued to monitor and grow our YouTube, Facebook,Twitter, and customer care, convenience, and Build External Customer self-service Instagram followers and impressions. Relationships and Modernize Lobby layout and features to be more open and welcoming, Lopez/Barnett/Young/ 1 sc QTR: Main lobby under construction. Awareness including making information available digitally for customer self-service. Stahl 2"d QTR: Main lobby remodel complete. 1st QTR: Four hundred and nine (409)people were served at local events and Conduct facility tours and presentations through speaker's bureau and other Barnett through community presentations and facilities tours. opportunities. 2"d QTR: One hundred and four(104)people were served at local events and Increase customer understanding through community presentations and facilities tours. and support for key District initiatives, programs, and services 1st QTR: Developed new CSO video as part of series on infrastructure, Develop videos and public service announcements to communicate District Barnett customer value for service. Pipe Protectors Education Program overview video information, including environmental messages. will release during Water Professionals Week. 2"d QTR: Produced a video conducting a flushable wipes field test comparison. 1 sc QTR: Continue to build customer trust with infrastructure-focused articles on Continue public outreach associated with the rate study and its Barnett Central San's projects via Pipeline,social media,video development, speakers Increase customer understanding recommendations. bureau presentations, and photographically through other publications. and support for key District 2"d QTR: Distributed fall Pipeline with feature story on infrastructure investments. initiatives, programs, and services 1st QTR:Will hold in Spring far. at CSO. Applications open in fall. Continue to host the Central San Academy annually to educate the public. Gee 2"d QTR: 51 applicants thus far. O Completed O On Task O Off Task 0 At Risk Page 1 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 31 of 46 Page 9 of 21 FY 2019-2020 STRATEGIC PLAN - KEY SUCCESS MEASURES PROGRESS REPORT GOAL 1 PROVIDE EXCEPTIONAL CUSTOMER SERVICE AND MAINTAIN AN EXCELLENT REPUTATION IN THE COMMUNITY Strategy Initiative Key Success Measures Responsible 15t 2nd and 4tn Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions 1st QTR: Met with City Managers of Orinda and Alamo at upcoming pumping station project locations with General Manager, Engineering,and Communications for input. General Manager presentation at Danville/San Ramon Real Estate Association. General Manager and staff attendance at monthly Contra Costa County Mayor's conferences; 2019 State of the East Bay; Dublin San Ramon Sanitary District's liaison meeting; monthly Industrial Association of Contra Costa County; Sustainable Contra Costa Gala; California Special District Association's Chapter meeting; and industry conferences/events Meet regularly with elected officials and stakeholders. Barnett (WateReuse, California Special District Association's, California Association of Sanitation Agencies and National Association of Clean Water Agencies). 2"d QTR: General Manager and Government Relations Manager continue to have one-on-one meetings with all the City Managers in the service area. The Build External Customer Build and maintain relationships items discussed will be addressed in the Board liaison meetings with City Relationships and with federal, state and local elected Managers, Mayors, and Central San staff. Continued events and stakeholder Awareness officials and stakeholders meetings, including Assemblymember Grayson's fees roundtable attended by the Planning and Development Manager, District Council, and Communications and Government Relations Manager. Host a signature event every two years, open to the public,that communicates Barnett 1st QTR: Signature Event scheduled for 2021. Over a year of planning is District information on programs and services. required to create event. 1st QTR:These are being planned in conjunction with the General Manager after meetings with City Managers and other counterparts. Met on-site with Plan Board Member presentations to City and Town Councils and community Alamo/Orinda City Managers and Chief Engineers to discuss major pumping groups of their liaison cities. Barnett station renovation projects. 2nd QTR: These continue to be planned in conjunction with the General Manager. Recent one-on-one meetings with Orinda, San Ramon, and Martinez. Upcoming meetings are in progress and scheduled. 0 Completed 0 On Task 0 Off Task 0 At Risk Page 2 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 32 of 46 Page 10 of 21 FY 2019-2020 STRATEGIC PLAN KEY SUCCESS MEASURES PROGRESS REPORT GOAL 1 PROVIDE EXCEPTIONAL CUSTOMER SERVICE AND MAINTAIN AN EXCELLENT REPUTATION IN THE COMMUNITY Strategy Initiative Key Success Measures Responsible 15t 2nd and 4th Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions Develop multi-divisional teams for implementation of the 10-Year Capital Lopez/All Managers 1st QTR: Engineering/Operations meetings taking place. Improvement Program and business process efficiency projects District wide. 2nd QTR: Engineering/Operations meetings taking place. Establish opportunities for internal Continue the Information Technology Leadership,Applied Research and partnerships and cross-divisional Optimizations,Wellness, and Safety Committees and expand the idea of cross- All Managers collaborations sectional committees to other areas. Organize team-building exercises for divisions as needed. O'Malley/All Managers Communicate important District initiatives and information to employees via 1st QTR: Produced three Lateral Connection newsletters and seven FLASH Foster Employee print and electronic media. Barnett announcements. Engagement and 2nd QTR: Produced three Lateral Connection newsletters and five FLASH Interdepartmental announcements. Collaboration Survey employees for internal customer service satisfaction levels. 1 st QTR:Tentatively scheduled for January 2020. Cultivate employees' O'Malley 2nd QTR: Deployment of Engagement Survey scheduled for March 2020. understanding of District operations and their role in the Educate on-boarding employees about existing Board Policies and O'Malley agency's success Administrative Procedures. Provide training in Purchasing, Human Resources, and other specialty areas to O'Malley 1st QTR: HR Forums are in progress and are held bi-monthly. divisions upon request. 2 QTR: HR Forums are in progress and are held bi-monthly. Increase employee awareness of and participation in the Records Management Young 1st QTR: Completed Record Retention Training and revisions of schedule. Program,with an emphasis on electronic records storage and retention. Renew California Special District Leadership Foundation Transparency Young 1 st QTR: Received award on September 24, 2019. Certificate of Excellence. -M Continue to apply for awards through Municipal Information Systems Association of California, California Association of Public Information Officials, California Special Districts Association, California Water Environment All Managers Association, National Purchasing Institute, and Government Finance Officers Association Maintain a Strong Continue to participate in industry Continue membership in Leading Utilities of the World network. 1st QTR:The General Manager to present at American Water Summit(AWS)in Reputation in the trade organizations and apply for November 2019. Community certifications and awards 2nd QTR: The General Manager presented at the AWS on Utility Perspective: Bailey/Gee Addressing the Issues of"The Key Does Not Fit the Lock;" Partnership and Facilitating Better Communication Between Utilities and Vendors; and Overcoming Internal Utility Barriers to Digital Development. Continue to participate in industry organizations such as American Water 1st QTR: Staff attended annual California Special District Association, California Works Association,Water Environment Foundation, and California Association All Managers Association of Sanitation Agencies, and WateReuse conferences. of Sanitation Agencies. Staff presented at the Water Environment Federation's Technical Exhibition and Conference. O Completed O On Task O Off Task 0 At Risk Page 3 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 33 of 46 Page 11 of 21 FY 2019-2020 STRATEGIC PLAN - KEY SUCCESS MEASURES PROGRESS REPORT GOAL 1 PROVIDE EXCEPTIONAL CUSTOMER SERVICE AND MAINTAIN AN EXCELLENT REPUTATION IN THE COMMUNITY Strategy Initiative Key Success Measures Responsible 15t 2nd and 4tn Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions Continue to participate in Respond when called to provide reasonable assistance to water and 2nd QTR: Staff attended annual meeting and was asked to provide input from the CalWARN to provide mutual aid to wastewater agencies during a natural disaster or emergency event. Deutsch wastewater sector on policy and planning efforts going forward. sister agencies Hold community meetings for all major sewer renovation projects. 111 QTR: No meetings required. Meetings are scheduled for 2nd QTR. Barnett 2nd QTR: Held meeting for Danville Phase 3 Project. Additional project meetings Maintain a Strong planned for 3rd QTR. Reputation in the Meet with individual property owners and/or tenants on private easements for 1 sc QTR: Met with property owners as necessary. Community Minimize impacts to residents and p p y p Barnett na p p y businesses during maintenance or construction projects or repairs,where there is an interest to do so. 2 QTR: Continued to meet with residents as necessary. construction work Liaise with the media and concerned residents to allay concerns. 1st QTR:Addressed issues as needed. Barnett 2nd QTR: Continued to address as necessary. FT roubleshoot and resolve construction issues as rapidly as possible. Barnett 111 QTR:Addressed issues as needed. 2nd QTR: Continued to address as necessary. O Completed O On Task O Off Task 0 At Risk Page 4 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 34 of 46 Page 12 of 21 FY 2019-2020 STRATEGIC PLAN - KEY SUCCESS MEASURES PROGRESS REPORT GOAL 2 STRIVE TO MEET REGULATORY REQUIREMENTS Strategy Initiative Key Success Measures Responsible 15t 2nd and 4th Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions Comply with all permit requirements for air,wastewater discharges, and recycled Weer 2nd QTR: Five (5) Bay Area Air Quality Management District Notice of Violations. water. Meet existing regulations Include and execute regulatory-driven projects in the Capital Improvement Budget Lopez 1st QTR: Projects on schedule. on time. 2nd QTR: Outfall Project bidding. Maintain National Association of Clean Water Agencies Peak Performance Awards Weer Platinum status (full compliance for a consecutive five-year period). Actively participate in meetings of Bay Area Clean Water Agencies(a joint powers Schectel agency of other wastewater treatment agencies). Foster relationships with regulatory Participate in relevant meetings and workshops with regulatory agencies. Schectel agencies Communicate directly with regulatory bodies such as the Regional Water Quality Control Board, State Water Resources Control Board, Bay Area Air Quality Schectel Management District, Environmental Protection Agency, and California Air Resources Board, as needed. Strive to Achieve 100% QTR 1: Continually updated Board on opportunities to take position on Permit Compliance in legislation and provided status updates. Air,Water, Land and QTR 2: Preparing for start of assertive legislative session that will have all bills to Other Regulations be submitted by mid-February 2020. Final report of the 2019 Legislative session Analyze, review and comment on relevant proposed legislation, as appropriate. Barnett provided to the Board in October 2019. Regular meeting/attending legislative meetings with WateReuse, California Association of Sanitation Agencies, Track proposed and pending California Special District Association,Western Recycled Water Coalition and legislation or regulatory changes; California Product Stewardship Council. Staff reappointed to coveted California plan for possible implementations Special District Association legislative committee. Actively participate or present at value-added professional association meetings All Managers and trainings and,when useful, produce reports on what was learned. Continue tracking possible regulations and plan on how to meet them. Schectel Evaluate the need for automation enhancements to the regulatory tracking Schectel program. Prepare internal monthly greenhouse gas emission inventory updates and annual Chen Actively manage greenhouse gas inventory summary and verification report. g emissions in the most cost- effective and responsible manner Prepare and submit annual greenhouse gas emission inventory to the California Cheng Air Resources Board. O Completed O On Task O Off Task 0 At Risk Page 5 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 35 of 46 Page 13 of 21 FY 2019-2020 STRATEGIC PLAN KEY SUCCESS MEASURES PROGRESS REPORT GOAL 2 STRIVE TO MEET REGULATORY REQUIREMENTS Strategy Initiative Key Success Measures Responsible 15t 2nd and 4th Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions Clean and perform maintenance on sewer lines effectively and on schedule. Seitz Complete the collection system Coordinate with Capital Projects on sewer replacements or repairs and include scheduled maintenance on time pipe replacement in CIB as needed. Seitz Strive to Minimize the and optimize cleaning schedules Number of Sanitary Review 1-, 2-, and 3-month frequency schedules for optimization. Seitz 3-, QTR: This item is completed. Optimization has started for 6-month, 1-, 2-, 5-and 7-year schedules. Sewer Overflows Continue the pipeline condition Identify urgent and critical repair or replacements and complete pipeline repairs as Seitz assessment and cleaning quality soon as possible. assurance program using the system-wide CCTV program Use CCTV data to adjust cleaning frequencies as needed. Seitz Staff review and update of policies, if needed. Young Review all existing Board Policies Upon conclusion of staff review, present the policies to the Administration every two y ears to ensure Young Comply with All Federal, relevancy Committee and full Board. State and Local Present new policies to the Administration Committee,then full Board,for review Young Regulations Related to within six months of the request for the policy to be drafted. District Administration Re-examine existing Department Review Finance, HR, Risk Management, and Safety directives, policies and and Administrative Procedures to procedures to ensure compliance with all current applicable laws and regulations. Young All Managers ensure compliance with applicable laws and regulations Develop a schedule to review procedures on a regular basis. Young O Completed O On Task O Off Task 0 At Risk Page 6 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 36 of 46 Page 14 of 21 FY 2019-2020 STRATEGIC PLAN KEY SUCCESS MEASURES PROGRESS REPORT GOAL 3 BE A FISCALLY RESPONSIBLE AND EFFECTIVE WASTEWATER UTILITY Strategy Initiative Key Success Measures Responsible 15t 2nd and 4th Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions Review sewer service charge rate structure for mixed-use businesses and Gemmell Completed FY 2018-19. consider implementing a new rate structure for FY 2019-20. Ensure rate structure and fees are Conduct annual review of rates and fees in FY 2018-19 for reasonableness and 1st QTR: Development fees will be reviewed in 3r1 QTR for FY 2020-21. consistent with cost of service Gemmell principles consistency. Perform annual review of businesses to ensure consistency in applying and Gemmell 1 st QTR: Capacity fees will be reviewed in 31 QTR. processing capacity fees. Present alternative financial plans 1 sc QTR: Board workshop in April 2019 for setting rates for four years. to the Board in FY 2018-19 for Present options for Board input consistent with Board policies,the 10-Year Capital Recycled water presentation in October 2019 for discussion of recycle water Improvement Plan, and general ratemakin principles. Leiber rates. necessary rate adjustments for FY P g g P � p 2019-20 onward, including 2nd QTR: Planning for March 2020 workshop underway and on-track. Conduct Long-Range considering the potential issuance Developscenarios to utilize debt prudentlyin financingthe 10-Year Capital 1 st QTR: Planningfor next workshop in March 2020 underway. Financial Planning of debt to fund the Capital p p p Improvement Plan.As needed, issue debt consistent with Board direction and the Leiber 2nd QTR: Draft presentation completed for March 2020 workshop. Improvement Plan in conjunction debt management policy. with the overall financial plan Identify and implement District services that could feasibly be offered to other 1 sc QTR: Exploring sewer service charge billing for Concord after implementation regional public agencies. Gemmell of ERP. Develop alternatives for new revenues and funding sources 1st QTR: Received notice of funding for Solids Handling Project. Pursuing filing (e.g., interagency agreements, in December 2019 for Filter Plant Project. services, and recycled water) Pursue State Revolving Fund loan and grant opportunities, as appropriate. Leiber 2nd QTR: Provided 90%design for Solids Handling Project in December 2019 and scored additional 2 points on project assuring funding. Successfully transition to CalPERS healthcare plan. O'Malley 1St QTR: Successful transition to CalPERS on July 1, 2019. Annually assess the status of Contra Costa County Employees' Retirement 1st QTR: Presenting funding progress in monthly dashboard. Association pension and other employee-liability-related trusts (pension prefunding Leiber 2nd QTR: Same as 1 st QTR. Effectively manage the cost of and Other Post-Employment Benefits). Manage Costs employee benefits 1sc QTR: Presenting funding progress with and without additional contributions in Develop funding goals for pay-down of Unfunded Actuarial Accrued Liabilities by monthly dashboard. General Manager to discuss policy for funding levels with percent. Leiber Board in November 2019. 2nd QTR: Initial Board discussion completed. Will bring policy to Board in 3rd QTR. O Completed O On Task O Off Task 0 At Risk Page 7 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 37 of 46 Page 15 of 21 FY 2019-2020 STRATEGIC PLAN KEY SUCCESS MEASURES PROGRESS REPORT GOAL 3 BE A FISCALLY RESPONSIBLE AND EFFECTIVE WASTEWATER UTILITY Strategy Initiative Key Success Measures Responsible 15t 2nd and 4th Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions 1st QTR:Audit completed for Phase 1 of revenue audit and presented to Board in Continue to develop internal audit function and integrate into processes. Leiber/Brooks- October 2019. Commenced contract audit in October 2019. Peters 2nd QTR:Audit Work Plan for 2020 presented to Board. Plan based on Risk Inventory and other Assessments. Carry out targeted audits of Peters 1st QTR: Internal Auditor presented audit plan for CY 2019. Presenting plan for critical/high risk functions or Present annual audit plan to Board for approval. Letersber/Brooks- 2020 in December 2019. processes 2nd QTR: Completed in December. Leiber/Brooks- 1 sc QTR: See comments above. Execute audit plan and convey results to the Board. Peters 2nd QTR: Completed Revenue Audit Phase 1. Started Contract Management Audit. 1 st QTR: ERP project underway and currently reviewing most Administration Assess business processes and modify as needed. All Managers processes. Completed cash handling policy. Reworking processes to provide commitment information for eBuilder. UPCCAA projects under$60K templates in development. 1 sc QTR: FY 18-19 report scheduled to be presented to the Administration Provide annual report to Board on key findings of studies conducted and Committee and Board in 2nd QTR. optimizations completed. Gee 2nd QTR: FY 2018-19 report scheduled for Board in 3rd QTR(January 16, 2020 Re-engineer business processes meeting). and complete optimization studies * 1st QTR: Board approved Purchasing Policy BP 035 in August 2018. Review Manage Costs to identify opportunities to reduce costs and align with best practices and update of this policy is scheduled for October 2019. Since the new ERP Update Purchasing Policy and Procedures. King provides an opportunity to optimize the purchasing processes,the procedural updates are deferred until after the new system and procedures are in place next fiscal year. Establish baseline data for potential improvement of Purchasing processes King Established baseline data FY 2018-19 through the requisition ticket tracking through metrics for workload and throughput. system and DocuSign. 1sc QTR: UPCCAA fully implemented for projects$60K to$200K. Implement the Uniform Construction Cost Accounting Act. Lopez 2nd QTR: Several projects bid and constructed. Identify and harness lessons learned from previous losses. Deutsch 1st QTR:Average cost per SSO claim was$4,216. Reduce average cost of overflow claims. Deutsch 2nd QTR: FY average cost per SSO claim was$4,161. Evaluate and apply risk 1st QTR: Executive Team Workshops are in progress. management practices to minimize Develop and present to the Board a framework for an Enterprise Risk Deutsch 2nd QTR: Introduction presentation to Admin Committee in December 2019 and loss Management Program. scheduled for the January 16, 2020 Board meeting. Maintain and report on risk inventory. Deutsch 1 sc QTR: In progress per above work. Prevent inventory losses through monthly Warehouse inventory cycle counts and King report reconciliations. O Completed O On Task O Off Task 0 At Risk Page 8 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 38 of 46 Page 16 of 21 FY 2019-2020 STRATEGIC PLAN - KEY SUCCESS MEASURES PROGRESS REPORT GOAL 4 RECRUIT, DEVELOP, AND RETAIN A HIGHLY TRAINED AND SAFE WORKFORCE Strategy Initiative Key Success Measures Responsible 15t 2nd and 4th Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions 1st QTR: Re-evaluating need for consultant. Decision is pending. Hire a training consultant. O'Malley 2"d QTR: Determination has been to not go forward with hiring outside consultant. Internal District resources are being utilized. Develop and employ a training plan for each business section and employee 111 QTR: Re-evaluating need for consultant. Decision is pending. Assess, develop, and implement O'Malley 2"d QTR: Learning management system has the capacity to perform this District-wide training needs classification. function. Anticipated implementation in 41h QTR. Update training database. O'Malley 1st QTR:Anticipated implementation in 41h QTR. Continue to encourage the use of external and internal training and tuition O'Malley reimbursement programs. Develop and implement training and development checklists for all Plant Meyer 2"d QTR: The Electrical Shop completed. Buildings and Grounds and Instrument Ensure Adequate Maintenance employees. Shop are working to complete by end of 3"d QTR. Staffing and Training to 2"d QTR: Had strong interest in November/December Plant Operator Trainee Meet Current and Formalize an Operator-In-Training Program to encourage employees to explore Weer opening. Provided feedback to unsuccessful applicants about ways to improve Future Operational career options in the Treatment Plant. chances of success. Encouraged and accepted additional volunteer Plant Levels Operator-in-Training applicants. Actively participate in career fairs and with community and technical colleges. O'Malley Recruit, develop, and train future Increase enrollment in the internship program. O'Malley leaders 1 st QTR: Management Academy completed in September 2019. Supervisory Continue the Leadership and Supervisory Academies(alternating years). O'Malley Academy scheduled for Spring 2020. 2"d QTR: RFQ sent out in January 2020. Due date is February 2020. Continue the Mentorship Program. O'Malley 1st QTR: New one-year Mentorship Program session starts January 2020. 2"d QTR: In progress. Continue participation in Bay Area Water/Wastewater Workforce Development Collaborative and Bay Area Consortium for Water and Wastewater Education to O'Malley support development of the regional workforce. O Completed O On Task O Off Task 0 At Risk Page 9 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 39 of 46 Page 17 of 21 FY 2019-2020 STRATEGIC PLAN - KEY SUCCESS MEASURES PROGRESS REPORT GOAL 4 RECRUIT, DEVELOP, AND RETAIN A HIGHLY TRAINED AND SAFE WORKFORCE Strategy Initiative Key Success Measures Responsible 15t 2nd and 4th Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions Develop an improved performance evaluation system to encourage more 1st QTR: In progress. Currently conducting Meet and Confer sessions with the meaningful feedback. O'Malley Bargaining Units. 2nd QTR: In progress with MSCG. Establish and communicate clear performance expectations and standards. All Managers Perform a survey on employee engagement and apply viable suggestions. O'Malley 1st QTR: Scheduled for 3rd QTR. Provide opportunities to recognize high-performing teams at department meetings All Managers and Board meetings. Cultivate a positive work culture 2nd QTR: This item is on hold as the General Manager is meeting with bargaining Continue the General Manager lunches with the division workgroups. Bailey groups in a setting where the Bargaining Group's Executive Committee is being Enhance Relationship invited as opposed to just the President and Co-President. The General with Employees and Manager is meeting with employees who represent each of the divisions. Bargaining Units 1st QTR:All issues of Lateral Connection produced on time. Maintain the Lateral Connection employee-centered newsletter. Barnett 2nd QTR:All issues of Lateral Connection produced on time with feature series highlighting employee work groups. Increase participation in the employee wellness program, including the annual O'Malley 1st QTR:Annual Health Expo is scheduled for January 2020. Health Expo,which provides a full health assessment for employees. Continue the General Manager meetings with the bargaining representatives. Bailey 2nd QTR: Meeting with the entire Executive Team of the Bargaining Units. Board members are meeting with Bargaining Units also. Sustain and grow collaborative 1st QTR: Ongoing relationships with the labor Continue the Labor Management Committee meetings. O'Malley 2nd QTR: Ongoing bargaining units Engage the bargaining units in informal discussions on collaborative solutions to O'Malley 1st QTR: Ongoing workplace issues. 2nd QTR: Ongoing Continue to monitor accident/incident causation including type, mechanism, and Ledbetter Achieve consistent improvement body part to identify and mitigate hazards. on State of California and Bay Area Continue to provide regular analysis summaries to the District Safety Committee, industry injury rate Safety Teams and Management Team on accident/incident causation and Ledbetter corrective measures. Meet or Exceed Industry Enhance the safety culture through Continue to conduct training based upon accident/incident causal factors, new Ledbetter Safety Standards improved training and processes, equipment,or procedures. communications Continue to provide relevant safety information to personnel via the Safety Corner in the Lateral Connection. Ledbetter Continue to provide information on upcoming safety-related legislation and regulations to supervisors and managers via the California Occupational Safety Ledbetter and Health Administration Reporter and the Safety Supervisor. O Completed O On Task O Off Task 0 At Risk Page 10 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 40 of 46 Page 18 of 21 FY 2019-2020 STRATEGIC PLAN KEY SUCCESS MEASURES PROGRESS REPORT GOAL 5 MAINTAIN A RELIABLE INFRASTRUCTURE Strategy Initiative Key Success Measures Responsible 15t 2nd and 4th Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions Develop 10-Year Capital Complete condition assessments on all critical equipment on time and incorporate 1sc QTR: New projects include condition assessments. Improvement Plan consistent with into Capital Improvement Budget or Maintenance Program as appropriate. Lopez/Weer/Meyer 2"d QTR: New projects include condition assessments. Steam and Aeration recommendations of the assessments completed. Comprehensive Wastewater 1st QTR: Projects on schedule overall. Master Plan and Asset Execute the Capital Improvement Budget with the approved budget and on 1 Management schedule. Lopez 2"d QTR: Ongoing program on schedule. Perform Reliability Centered Maintenance, Experience Centered Maintenance, 1sc QTR: Completed boiler Feed Water System Preventative Maintenance Defect Elimination, or other strategic reliability-based analysis on Treatment Plant Meyer Optimization. Completed 20 Defect Eliminations (DE). Manage Assets process systems. 2nd QTR: Six(6)DE's opened, seven (7)completed, and one(1)Reliability Optimally Throughout Continue maintenance on assets Centered Maintenance (RCA)completed. Their Lifecycle using a reliability-based approach 1 st QTR: Each Shop is working on standards for analysis: Electrical Shop— Evaluate and apply predictive technologies for appropriate asset classes. Meyer Motor Winding Analysis; Mechanical Shop—RDI Motion Amplification, Reliability Engineering Laser Alignment, and Ultrasound. 2"d QTR: all three (3)shops continue to develop the programs. 1 sc QTR: Uptime was 100% Maintain high u time for vehicles and equipment. Seitz Manage and maintain current g p2"d QTR: Uptime was 100% vehicle fleet to provide maximum value Use diagnostics associated with automatic vehicle location to set performance Seitz benchmarks and dispatch staff in the field more efficiently. Capital Projects and Operations and Maintenance staff meet semi-annually to 2"d QTR: Met in November 2020. Integrate data from the Asset ensure all critical assets and processes in need of repair or replacement are Lopez/Weer/Meyer Management Program into the appropriately scheduled in the 10-Year Capital Improvement Plan. Facilitate Long-Term analysis of long-term Capital Capital Renewal and Improvement needs based on the 2"d QTR:All assets have a Consequence of Failure, Likelihood of Failure, and Replacement 10-Year Capital Improvement Plan Develop a prioritization model for vertical assets. Weer/Meyer Business Risk Exposure rating. We are working on revising the criteria for updating the values as part of the ongoing Engineering projects. Implement the Project 1 sc QTR: Ongoing meetings with Capital Projects, Purchasing and Finance. Management Information System Complete implementation of the system and train staff. Gemmell/Huie 2"d QTR: Coordinated to go live with Oracle implementation. 0 Completed 0 On Task 0 Off Task 0 At Risk Page 11 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 41 of 46 Page 19 of 21 jymi FY 2019-2020 STRATEGIC PLAN KEY SUCCESS MEASURES PROGRESS REPORT GOAL 5 MAINTAIN A RELIABLE INFRASTRUCTURE Strategy Initiative Key Success Measures Responsible 15t 2nd and 4th Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions 1st QTR: Scheduled for October 2019. Train staff and conduct an exercise of the Emergency Operations Plan. Deutsch 2nd QTR: Exercise replaced with debriefing on three (3)recent incidents including fire near CSO. Will reschedule for Spring 2020. Adopt the Local Hazard Mitigation Plan update and provide annual reports to the 1st QTR: No activity. California Governor's Office of Emergency Services. Deutsch 2nd QTR: No activity. Report due in 41h QTR. Enhance capability to mitigate, Update the Emergency Operations Plan (EOP). Deutsch 2nd QTR: Minor update in September 2019. prepare for, respond to, and recover from emergencies Relocate the data center to a more secure location. Huie 2nd QTR: Planned migration in V QTR. Provide regular security awareness training to staff. Deutsch Utilize technology to monitor portions of the Martinez campus as a supplement to 1st security QTR: Portions to be expedited per direction from the Executive Team. it Deutsch 2nd QTR: Updated agreements to add card readers,video analytics, and pilot Protect District y personnel. program for shared key control system. Installation planned for 3rd QTR. Personnel and Assets 1st QTR: Hired Jacobs to map-out improvements and document existing from Threats and components. Emergencies Implement the Security Master Plan. Deutsch Evaluate and implement 2nd QTR: Report was received. Working with Capital to develop scope for appropriate improvements to the security improvements project. Security Program to meet new or Develop additional security procedures, apply the changes, and train staff. Deutsch 1 QTR: Information Security Procedure under development. evolving threats 2nd QTR: No activity. Upgrade Treatment Plant control network and its equipment to create redundant Weer/Huie paths. Construct new system and infrastructure upgrades. Lopez 1st QTR:Additional upgrades in Piping 10 Project. Improve the potable water system 2nd QTR: Initiated Piping Phase 10—Design. and enhance water quality testing Test potable water quality on a monthly basis. Schectel procedures Add a communication component to the water testing program to provide quarterly Schectel updates to employees on the quality of the water. 0 Completed 0 On Task 0 Off Task 0 At Risk Page 12 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 42 of 46 Page 20 of 21 FY 2019-2020 STRATEGIC PLAN - KEY SUCCESS MEASURES PROGRESS REPORT GOAL 6 EMBRACE TECHNOLOGY, INNOVATION AND ENVIRONMENTAL SUSTAINABILITY Strategy Initiative Key Success Measures Responsible 15t 2nd 3rd 4th Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions Support regional development of local water supply. LaBella Develop and execute a contract for the Recycled Water Exchange Project with Contra Costa Water District and Santa Clara Valley Water District(and/or other LaBella Explore partnering opportunities interested water supply agencies). Continue working with the Contra Costa Water District and the City of Concord to 2"d QTR: Update provided to Real Estate, Environmental and Planning supply recycled water for irrigation to the Concord Community Reuse Project, Gemmell Committee. formerly the Concord Naval Weapons Station. Complete the environmental review process and assist the project team during LaBella 1 st QTR:The Country Club has placed development of the project with Augment the Region's Continue to support the design-build activities. Central San on hold. Water Supply development of a demonstration 1 st QTR:The Country Club has placed development of the project with Satellite Water Recycling Facility at Execute the Operations and Property Transfer Agreement(or equivalent). LaBella Central San on hold. Diablo Country Club Actively participate in the Request for Proposal (RFP)and the design-build-operate LaBella 1 st QTR:The Country Club has placed development of the project with contract. Central San on hold. Continue to operate and maintain a reliable recycled water distribution system for Gemmell Continue to provide recycled water Zone 1 customers. to residents and businesses; evaluate and process new Continue the Residential Recycled Water Fill Station Program. Schectel customer requests Continue the Commercial Recycled Water Truck Fill Program. Gemmell Track and review energy usage Shima 1 QTR: Ongoing .Explore opportunities for 2nd QTR: Ongoing Reduce Reliance on renewable energy generation, 1st QTR:Working with PG&E and MCE on energy efficiency programs. Non-Renewable Energy conservation, and efficiency based Explore ways to optimize energy efficiency. Shima 2"d QTR: Continued working on energy efficiency programs. on the Board's Energy Policy Prepare and issue a solicitation for an onsite renewable energy generation project. LaBella O Completed O On Task O Off Task 0 At Risk Page 13 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 43 of 46 Page 21 of 21 FY 2019-2020 STRATEGIC PLAN KEY SUCCESS MEASURES PROGRESS REPORT GOAL 6 EMBRACE TECHNOLOGY, INNOVATION AND ENVIRONMENTAL SUSTAINABILITY Strategy Initiative Key Success Measures Responsible 15t 2nd 3rd 4th Performance in Achieving Success Measures Person QTR QTR QTR QTR Status, Comments and Exceptions Issue an RFP and select vendor and system integrator. Huie Completed FY 2018-19. Successfully manage scope,timeline and budget for implementation, including 1 sc QTR: Project on track as of September 2019. Select and implement new mitigation of any effects on staff. Huie Enterprise Resource Planning Integrate with the electronic timekeeping system. Huie 1st QTR: Payroll implementation is in 2020. (ERP)system and integrate with linked systems Integrate with the PMIS. Gemmell 2nd QTR: Financials and Commitments to go live with Oracle implementation. Address e-procurement and contract management system needs. Huie 1 st QTR: Procurement/contracts management module implementations commenced October 2019. Expand and improve the use of Utilize mobile applications for Construction Inspectors, Capital Projects Inspectors, Encourage the Review worthwhile mobile computing and and Surveyors(upgrades only). Huie and Testing of communication technologies Technology to Optimize 1sc QTR: July 2019 ISLE Technology Approval Group (TAG)Meeting. and Modernize Quarterly meetings to promote innovation and continuous improvement through Frost 2nd QTR: December 2019 Applied Research Committee Meeting and Business Operations Applied Research Committee, ISLE Technology Approval Group,WRF LIFT, etc. October 2019 ISLE TAG Meeting. 1st QTR: Continued participation in HYPOWERS pilot project(anticipated start of Continue developing and investing Continue to be an active participant in the HYPOWERS pilot project to test an Frost Phase 2 Final Design in early 2020). in cost-effective innovation, emerging hydrothermal resource recovery process for solids handling. 2nd QTR: Continued participation in HYPOWERS pilot project(Phase 2 leading, and promising technology postponed until mid-2020). and applied research and 1sc QTR: Filter Column Testing under Filter Plant Capital Project; Nitrification development Rate Testing under Steam&Aeration Blower Systems Renovations Project; and Pilot test new and promising technologies or processes. Frost review of several pilot opportunities in progress (level monitors, Smart Clean, Machine Learning, ongoing HYPOWERS project). 2nd QTR: Same as 1st QTR. Also evaluating tertiary membrane pilot opportunities. O Completed O On Task O Off Task 0 At Risk Page 14 February 18, 2020 Regular ADMIN Committee Meeting Agenda Packet- Page 44 of 46