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Home My WebLink About12. Adopt Mission and updated Vision, Values and Goals for Fiscal Years 2020-21 and 2021-22 Strategic Plan Page 1 of 8 Item 12. ,ek CENTRAL SAN CENTRAL CONTRA COSTA SANITARY DISTRICT December 19, 2019 TO: HONORABLE BOARD OF DIRECTORS FROM: CHRISTINA GEE, MANAGEMENT ANALYST REVIEWED BY: ANN SASAKI, DEPUTY GENERAL MANAGER ROGER S. BAILEY, GENERAL MANAGER SUBJECT: ADOPT MISSION AND UPDATED VISION, VALUES, AND GOALS FOR FISCAL YEARS 2020-21 AND 2021-22 STRATEGIC PLAN At its November 4, 2019 workshop, in advance of the development of the Fiscal Years 2020-22 Strategic Plan, the Board reviewed proposed amendments to the District's Vision, Values, and Goals. It is staff's recommendation that the Mission remain unchanged. Attached are the Mission and a strikeout version of the proposed changes to the Vision, Values, and Goals (Attachment 1). Below are the proposed final Mission, Vision, Values, and Goals: Mission To protect public health and the environment Vision To be an innovative organization known for environmental stewardship and delivering exceptional customer service at responsible rates Values PEOPLE • Respect customers and employees • Work efficiently and effectively as a team • Celebrate our successes and learn from our challenges COMMUNITY • Collaborate with water sector partners • Foster community relationships • Be open, transparent, and accessible • Understand service level expectations December 19, 2019 Regular Board Meeting Agenda Packet- Page 205 of 260 Page 2 of 8 PRINCIPLES • Be truthful and honest • Be fair, kind, and friendly • Take ownership and responsibility LEADERSHIPAND COMMITMENT • Promote a passionate and empowered workforce • Encourage continuous growth and development • Inspire dedication and top-quality results Goals 1. Customer and Community Provide exceptional service and maintain an excellent reputation 2. Environmental Stewardship Strive to meet regulatory requirements and promote sustainability 3. Fiscal Responsibility Manage finances wisely and prudently 4. Workforce Development Recruit, empower, and engage a highly trained and safe workforce 5. Infrastructure Reliability Maintain facilities and equipment to be dependable, resilient, and long lasting 6. Innovation and Optimization Explore new technologies for continuous improvement With the Board's re-adoption of the Mission and adoption of revisions to the Vision, Values, and Goals, staff will conduct an internal workshop in January 2020 to refine the Strategies, Initiatives, Key Success Measures, and Metrics for the FYs 2020-22 Strategic Plan. These will be presented to the Administration Committee in March 2020 for incorporation into the Budget and, in May 2020, the final FYs 2020-22 Strategic Plan will be presented to the Board. ATTACHMENTS: 1. Mission and Proposed Vision, Values, and Goals 2. PowerPoint Presentation December 19, 2019 Regular Board Meeting Agenda Packet- Page 206 of 260 CURRENT MISSION, VISION, VALUES PROPOSED REVISIONS OUR MISSION OUR MISSION [no change] To protect public health and the To protect public health and the environment environment OUR VISION OUR VISION To be a high-performance organization To be an innovative high-nerfnrmanne that provides exceptional customer organization that pFeyideo known for service and regulatory compliance at environmental stewardship and delivering responsible rates exceptional customer service and regulatory nmmplianne at responsible rates Page 3 of 8 OUR VALUES OUR VALUES PEOPLE PEOPLE • Value customers and employees • `/Respect customers and • Respect each other employees • Work as a team . Reopen+ eaGh n+her • Celebrate our successes and learn • Work efficiently and effectively as from our challenges a team • Celebrate our successes and learn COMMUNITY from our challenges • Value water sector partners • Foster excellent community COMMUNITY relationships • `/Collaborate with water sector • Be open, transparent, and partners accessible • Foster e.,�n community • Understand service level relationships expectations • Be open, transparent and • Build partnerships accessible • Understand service level PRINCIPLES expectations • Be truthful and honest . Build partnerships • Be fair, kind, and friendly • Take ownership and responsibility PRINCIPLES • Be truthful and honest LEADERSHIP AND COMMITMENT • Be fair, kind, and friendly • Work effectively and efficiently • Take ownership and responsibility • Promote a passionate and empowered workforce LEADERSHIP AND COMMITMENT e 0 Werk� effentivehi anrd ffinientl,i • Encourage continuous growth and development • Promote a passionate and • Inspire dedication and top-quality empowered workforce results • Encourage continuous growth and development • Inspire dedication and top-quality results December 19, 2019 Regular Board Meeting Agenda Packet- Page 207 of 260 CURRENT GOALS PROPOSED GOALS 1. Provide exceptional customer service 1. Customer and Community and maintain an excellent reputation in Provide exceptional service and maintain the community an excellent reputation 2. Strive to meet regulatory requirements 2. Environmental Stewardship Strive to meet regulatory requirements and promote sustainability 3. Be a fiscally responsible and effective 3. Fiscal Responsibility wastewater utility Manage finances wisely and prudently 4. Recruit, develop, and retain a highly 4. Workforce Development Page 4 of 8 trained and safe workforce Recruit, empower, and engage a highly trained and safe workforce 5. Maintain a reliable infrastructure 5. Infrastructure Reliability Maintain facilities and equipment to be dependable, resilient, and long lasting 6. Embrace technology, innovation, and 6. Innovation and Optimization environmental sustainability Explore new technologies for continuous improvement December 19, 2019 Regular Board Meeting Agenda Packet- Page 208 of 260 12/10/2019 f s� �w MISSION, VISION, VALUES, AND GOALS FOR FY 2020-22 STRATEGIC PLAN Board Meeting December 19, 2019 Christina Gee, Management Analyst STRATEGIC PLANNING TIMELINE May 2020: (March 2020:IS Present Present draft Fys 2020-22 Strategies and Strategic Plan January 2020: to the full Leadership Initiatives to Board for Team will refine Administration *Today: Strategies, Committee for finalization Approve Initiatives, incorporation Vision, Key Success into Budget Mission, Measures, Values, and Metrics November 4: and Goals Board input on Mission,Vision, Values,Goals, and Culture Statement ' 2 December 19, 2019 Regular Board Meeting Agenda Packet- Page 209 of 260 1 12/10/2019 KEY CHALLENGES AND OPPORTUNITIES FOR FY 2020-22 • Balancing the need for financial resources against impacts to the customer • System optimization and utilization of Big Data • Driving employee performance and rewarding excellence • Evolving regulatory requirements • Aging infrastructure • Climate resiliency • Maintaining a sustainable water supply \ � 3 MISSION To protect public health and the environment �'Y I Ir . y; y E December 19, 2019 Regular Board Meeting Agenda Packet- Page 210 of 260 2 12/10/2019 VISION To be a high-performan^o organization that provides Current exceptional customer service and regulatory compliaRce at responsible rates To be an innovative organization known for Proposed environmental stewardship and delivering exceptional customer service at responsible rates ' 11 e� ' S VALUES Current Proposed PEOPLE PEOPLE - Value customers and employees Respect customers and employees - Re`pecI o,^1.othe Work efficiently and effectively as a team • Work as a team Celebrate our successes and learn from • Celebrate our successes and learn from our our challenges challenges COMMUNITY COMMUNITY Value water sector partners Collaborate with water sector partners • FosterGel!eR"^^ community relationships Foster community relationships • Be open,transparent and accessible Be open,transparent,and accessible • Understand service level expectations Understand service level expectations Build pa14ReFsN_ PRINCIPLES PRINCIPLES Be truthful and honest • Be truthful and honest Be fair,kind,and friendly • Be fair,kind,and friendly Take ownership and responsibility • Take ownership and responsibility LEADERSHIP AND COMMITMENT LEADERSHIP AND COMMITMENT Promote a passionate and empowered workforce • Promote a passionate and empowered Encourage continuous growth and workforce development • Encourage continuous growth and Inspire dedication and top-quality results development • Inspire dedication and top-quality results 6 December 19, 2019 Regular Board Meeting Agenda Packet- Page 211 of 260 3 12/10/2019 GOALS Current Proposed 11313=11111 Provide Exceptional Customer Customer and Community MA Service and Maintain an Excellent Provide exceptional service and maintain Reputation in the Community an excellent reputation Environmental Stewardship Strive to Meet Regulatory Strive to meet regulatory requirements and Requirements promote sustainability Be a Fiscally Responsible and Fiscal Responsibility v Effective Wastewater Utility Manage finances wisely and prudently M' ' Recruit,Develop,and Retain a Highly Workforce Development MEN Trained and Safe Workforce Recruit,empower,and engage a highly �a� trained and safe workforce ® Infrastructure Reliability Maintain a Reliable Infrastructure Maintain facilities and equipment to be dependable,resilient,and long lasting Innovation and Optimization Embrace Technology,Innovation, Explore new technologies for continuous and Environmental Sustainability improvement 7 QUESTIONS? - I $ December 19, 2019 Regular Board Meeting Agenda Packet- Page 212 of 260 4