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HomeMy WebLinkAbout03.a. Quarterly Permit Counter Activity Report Page 1 of 2 Item 3.a. CENTRAL SAN November 18, 2019 TO: REAL ESTATE, ENVIRONMENTAL AND PLANNING COMMITTEE FROM: DANEA GEMMELL, PLANNING AND DEVELOPMENT SERVICES DIVISION MANAGER REVIEWED BY: JEAN-MARC PETIT, DIRECTOR OF ENGINEERING AND TECHNICAL SERVICES ROGER S. BAILEY, GENERAL MANAGER SUBJECT: RECEIVE QUARTERLY PERMIT COUNTER ACTIVITY REPORT Please see the attached quarterly Permit Counter Activity Report for July through September 2019. Strategic Plan Tie-In GOAL ONE: Provide Exceptional Customer Service Strategy 1 - Build external customer relationships and awareness, Strategy 3- Maintain a strong reputation in the community ATTACHMENTS: 1. Permit Counter Activity Report November 18, 2019 Special REEP Committee Meeting Agenda Packet- Page 3 of 71 Page 2 of 2 PERMIT COUNTER ACTIVITY REPORT Public Benefit Applications New Applications Originated in Month Processed Actions to exiting Commercial Residential Mainline Commercial Phone Walk-In General Commercial Residential permits (inc. Encroachment Average applications started in applications/ applications/ Information Total Calls Customers E-mails repair permits repair permits "manhole only" Verifications* * Per Day previous months permits permits Only permits) 2019-September 504 86 217 263 19 2 68 100 3 163 18 1,443 72 2019-August 526 104 239 351 17 2 25 92 1 171 21 1,549 70 2019-July 533 101 274 253 23 5 101 102 1 174 21 1,588 72 2019-June 435 102 245 254 27 2 75 71 1 174 25 1,411 71 2019-May 433 112 275 286 18 10 121 63 3 204 26 1,551 71 2019-April 499 101 230 321 22 1 58 93 3 163 16 1,507 69 2019-March 485 101 281 313 17 2 131 64 1 145 20 1,560 74 2019-February 432 59 241 254 22 4 122 49 2 123 16 1,324 74 2019-January 425 102 233 258 16 5 79 76 1 154 16 1,365 65 2018-December 320 70 155 212 10 2 115 82 3 84 8 1,061 59 2018-November 479 53 177 240 18 1 76 50 1 127 15 1,237 65 2018-October 564 57 169 280 24 3 55 114 1 185 18 1,470 64 Totals 5,635 1 1,048 1 2,736 1 3,285 1 233 39 1,026 956 21 1,867 220 17,066 69 The top row is in bold font to stand out as the most current month * No fees generated for these items November 18, 2019 Special REEP Committee Meeting Agenda Packet- Page 4 of 71