HomeMy WebLinkAbout09.b. Receive recap of Central San Academy Spring 2019 Session Page 1 of 21
Item 9.b.
,ek CENTRAL SAN
SANITARYCENTRAL CONTRA COSTA , .
July 11, 2019
TO: HONORABLE BOARD OF DIRECTORS
FROM: CHRISTINA GEE, MANAGEMENT ANALYST
REVIEWED BY: EMILYBARNETT, COMMUNICATION SERVICES AND
INTERGOVERNMENTAL RELATIONS MANAGER
ANN SASAKI, DEPUTY GENERAL MANAGER
ROGER S. BAILEY, GENERAL MANAGER
SUBJECT: RECEIVE RECAP OF CENTRAL SAN ACADEMY SPRI NG 2019 SESSION
Please see the attached memo (Attachment 1) and PowerPoint (Attachment 2), providing a recap of this
year's Central San Academy session.
Strategic Plan Tie-In
GOAL ONE: Provide Exceptional Customer Service
Strategy 1 - Build external customer relationships and awareness, Strategy 3- Maintain a strong reputation in the
community
ATTACHMENTS:
1. Memo
2. Presentation
July 11, 2019 Special Board Meeting Agenda Packet- Page 165 of 241
Page 2 of 21
I
CENTRAL CONTRA COSTA
SANITARY DISTRICT
July 11 , 2019
TO: HONORABLE BOARD OF DIRECTORS
VIA: ROGER S. BAILEY, GENERAL MANAGER
ANN SASAKI, DEPUTY GENERAL MANAGER
EMILY BARNETT, COMMUNICATION SERVICES & INTERGOVERNMENTAL
RELATIONS MANAGER
FROM: CHRISTINA GEE, MANAGEMENT ANALYST
SUBJECT: RECAP OF CENTRAL SAN ACADEMY SPRING 2019 SESSION
Between March 19 and April 30, 2019, Central San hosted members of the public for the
fourth session of its citizens academy, Central San Academy, held for the first time at the
Collection System Operations (CSO) Facility in Walnut Creek. One class was added this
year, for a total of seven classes, and each class's meeting time was extended by half an
hour. The following is an analysis of this year's program.
Applicants
Central San Academy attracted a record 69 applicants, which produced 40 participants, or
"graduates" who attended at least three out of the seven classes. (The number of 39
graduates reported to the Administration Committee on June 18 was based upon attending at
least four of the classes; in past years, "participants" completed three total classes.)
Participation Level Applicants
of Figure 1 —Applicant Participation Levels
Total 1, 1% 2, 3%
Total Applicants 69 100%
Graduated / 40 58%
Total Completion Rate
Attended 2 Classes* 1 1% 26,
Attended 1 Class* 2 3% 40 38%
Dropped out Before 26 38% 580
Start Date**
Total Attrition Rate 29 42%
* Reasons cited: Fell ill, family emergency, stopped
attending with no reason provided. Attended 2 Classes*
** Reasons cited: Only interested in tour, curriculum ■Attended 1 Class*
not of interest, pre-existing conflict(s), fell ill, family Dropped out Before Start Date**
obligations, childcare. ■ Graduated
July 11, 2019 Special Board Meeting Agenda Packet- Page 166 of 241
Page 3 of 21
Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
Page 2 of 10
The Academy started with its strongest attendance of 41 participants on the first evening. Of
the 40 graduating participants, 17, or 43%, achieved 100% participation by attending seven
out of the seven classes. The number of attendees over the weeks is displayed below:
Figure 2—Attendance
45 40
40 41
35 31 32
Cn
30 33 34 30
� 25
a�
Q 20
15
10
5
0
3/19 3/26 4/2 4/9,4/10,4/11 4/16 4/23 4/30
Class Date(s)
Overall, interest and participation in the Academy is trending upward, as shown below:
Figure 3— Trending Interest in the Academy
80
69
70 60
Q 60 56
U
1E 50
0 40 36 39 40
30 28
U
Q 20 23
10
0
Spring 2016 Spring 2017 Spring 2018 Spring 2019
Session
Applicants Participants
Participants
Coming from a variety of backgrounds, the class of 2019 were the most engaged group yet.
They were excited to learn about Central San and passionate about the environment, so
much so that they insisted on bringing their own reusable bottles and utensils. Among the
attendees were four sets of significant others and one pair of coworkers. The participants
included the following:
July 11, 2019 Special Board Meeting Agenda Packet- Page 167 of 241
Page 4 of 21
Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
Page 3 of 10
• Seven engineers
• Three graduates of the City of Walnut Creek's Citizens Institute
• Three Chevron retirees, one of whom volunteers at the Lindsay Wildlife Experience
• Two physicians (a neurologist and a neuromusculoskeletal specialist)
• Two attorneys
• Two laboratory chemists
• A managing director of an investment bank who also volunteers with non-profit
housing developments, sits on the board of a private high school in Oakland, and
served on a citizens commission on parking in Lafayette
• A CivicSpark Water Action Fellow working at RecycleMore (formerly the West Contra
Costa Integrated Waste Management Authority) in San Pablo
• A Community Emergency Response Team volunteer
• A Recycle Smart Composting Class of 2017 graduate
• A court-appointed Special Advocate for a foster child who also volunteers at the
Contra Costa Solano Food Bank
• A residential architect
• An owner of an organic landscape and maintenance company
• A Sons in Retirement member
• A former vice president of the Mexican-American Cultural Association
• A U.S. Fish & Wildlife Service volunteer who does docent tours and habitat restoration.
As in years past, there were more working professionals than retirees and more participants
with a private sector background than public sector. In total, 78%, or 31 participants, came
from the private sector, versus 22%, or nine participants, who came from the public sector.
The participants' professional backgrounds are further illuminated below:
Figure 4 — Participants'Professional Backgrounds
24 Working 19 Private Sector(79%)
• • •1'.
Public • '.
41 Participants
Sector12 Private '.
Public16 Retirees (40%)
• '.
Each of the participants selected a primary reason for wanting to attend the Academy. As
shown on the next page, the most popular reason, cited by 40%, or 16 participants, was a
general interest in how wastewater is treated. The next largest group, at 25%, or 10
participants, applied out of a desire to become an advocate for what Central San does, so
they could share what they would learn in the Academy with others.
July 11, 2019 Special Board Meeting Agenda Packet- Page 168 of 241
Page 5 of 21
Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
Page 4 of 10
Figure 5— Reason for Attending the Academy
General interest in environmental issues(15%)
� 6
C:
General interest in local government operation (8%)
� U
Q m Exploring a career in wastewater or local government(10%)
o _ 4
0 Desire to become an advocate(25%)
Co
0 10
o General interest in wastewater treatment(40%)
16
All of the above (3%)
■ 1
0 5 10 15 20
Participants
The majority, at 88%, or 35 participants, live in Central San's service area. The rest, 12%, or
five participants, came from as far as Berkeley, Pleasanton, Hercules, and Bay Point, as
shown in Figure 6. Like last year, the most represented city was Walnut Creek, whose 19
participants accounted for 48% of the total in 2019. Historically, it has been unclear why
Walnut Creek's participation has been consistently stronger than other cities'; however, it
may be assumed that this year's class location in Walnut Creek contributed to the high
participation rate.
Another notable shift in attendance by city is the increase in participants from the southern
part of the service area, with four participants from San Ramon and three from Lafayette,
versus one and zero in 2018, respectively. This year also saw half as many participants from
outside the service area compared to 2018. When held in Martinez, the Spring 2018 session
included participants from cities north of the service area such as Antioch, Benicia,
Brentwood, Oakley, Pinole, Pittsburg, and San Pablo. None of those cities produced any
participants for the Spring 2019 session.
The following table and chart demonstrate a comparison between 2018 and 2019
participants' city of residence:
Session % of Participants
In Service Area Out of Service Area
2018 72% 28%
2019 88% 12%
July 11, 2019 Special Board Meeting Agenda Packet- Page 169 of 241
Page 6 of 21
Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
Page 5 of 10
Figure 6— City of Residence: 2018 vs. 2019 Comparison
20 19
18
16
u, 14
12
.5 10
8 7
c�
IL 6 4
4 3
2 10 1 11 0 1 110 0 01 10 01 10 01 10 10 10 10 10 0' 10 ;0
0
�o� °ta ��° �`°, �ti o,� a�.�.�� o� off• oc `�`•�`� moo, oa �e, 0� "a �o� °�o co' o� 5°
�j °� ap x� a� �� 5,a� ate` �°Q�`a
G� G° pa�a�a�`a O,& Q- �� P aA 0 �o o� �o .��J O
5 �ma O Q Q`Q�o5
a5
Quo a �� � �t � g
City of Residence
in service area 10 14 out of service area
2018 Participants 2019 Participants
Advertising the Academy
This year's response was extraordinarily overwhelming. By the end of 2018, 58 applications
had been received, in exceedance of the capacity of the classroom of 50 people. Everyone
who applied was invited to join the Academy.
This level of interest was generated by emailing Figure 7— Source of Referral
Central San Academy alumni, the website mailing 1, 3%
list, and dropouts from previous sessions. Additionally,
brochures and flyers were displayed in the 4,
Headquarters Office Building lobby and Permit °
Counter. The Academy was featured in the Pipeline
community newsletters (still the most effective 1U°�
marketing tool), at events and tours, and on Central
San's Facebook page.
Alumni spread the word to their organizations such as 27, 67%
the Alhambra Creek Watershed Council, Master
Gardeners, and CivicSpark. An alumnus also listed
the class on www.nextdoor.com, a social network for
neighborhood communities. The Academy was and
continues to be mentioned in Board Member Central San Website
presentations to city and town council meetings in the Pipeline
service area. Figure 7 to the right shows the Alumnus
participants' sources of referral. Word of Mouth
Public Tour
July 11, 2019 Special Board Meeting Agenda Packet- Page 170 of 241
Page 7 of 21
Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
Page 6 of 10
Feedback from the Participants
Central San Academy was founded in part to create a closed feedback loop with Central
San's customer base. Through their discussions, the participants indicated that they were
most impressed by Central San's management of funds and infrastructure, employees'
dedication and ingenuity, affordability of service, and the tools and equipment used in day-to-
day operations. They were particularly attentive toward Central San's outreach and advocacy
efforts, pollutants including "flushable" wipes, the complexity of Central San's operations, the
emergence of toilet-to-tap technology, the challenges of maintaining infrastructure, the
implications of impending regulatory requirements, and how they as private citizens could
help control what goes down their drains. They were also impressed and grateful to see high-
level staff, including the General Manager, Executive Team, and Board Members, at every
class.
The following is a sampling of the participants' comments. The common theme was
appreciation: for staff's hospitality; the amount of information they learned; and Central San's
transparency, receptivity to questions, and impressiveness as an agency.
On Central San Academy:
• 1 will be very sad when the Academy is over. What a fabulous experience this has
been. Thank you so very much for the opportunity to learn, meet nice people, and
have fun!!
• The Central San Academy was terrific and far exceeded my expectations. I can't
believe how quickly the weeks went by. Well done.
• Absolutely perfect experience. Thank you ... couldn't be better.
This experience has been the best Academy I have attended [out of] three prior
academies.
• Thank you for an exceptional class. After the first class, I found myself looking forward
to Tuesday evenings. The efforts and hard work and preparation showed up from the
beginning and was well done. It was a class that was done with class. Your grade is
an A+.
• 1 enjoyed learning the facts and meeting the brains behind the operation.
• The presentations have been so good I gave up opening day of the Pleasant Hill
Senior Softball season [to go on the facilities tour.]
• 1 really liked the whole experience. Also, it was well balanced between lectures and
site visits.
• Everyone here is so excited to be here. Thanks!
• 1 greatly enjoyed the program, which provided a lot of useful insight into how a special
district manages its operations, maintenance, and capital needs. I'm very impressed
with the quality of the Central San team. No wonder the District is rated AAA [in credit
ratings]!
• 1 could have listened for hours more... the class was even better and even more
comprehensive than I had hoped. Thank you!
July 11, 2019 Special Board Meeting Agenda Packet- Page 171 of 241
Page 8 of 21
Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
Page 7 of 10
On Central San:
• 1 am really impressed with how well your organization is managed and structured.
• Like the man [a participant] said, $1.50 a day for sewer— a bargain — and my family
and I thank you!
• I'm totally impressed with all things Central San.
• The mission of Central San [was the most interesting concept from week one]. It is
comforting to know the values are part of the service.
• [The most interesting concept from the Planning and Capital Projects presentations
was] actually planning for the future and then collaborating with other entities —wow,
what a concept!
• [The most interesting concept from the optimizations roundtables in week six was the]
creativity of employees to better processes and reduce costs and time to work on
maintenance and capital replacement projects.
Areas of Success
As in years past, staff and the Board were welcoming to the participants, which no doubt
correlated with how engaged they were. The presenters, from all walks of life at Central San,
gave informative talks and thoughtfully fielded the multitude of questions from the
participants. The most lauded parts of the Academy curriculum were the budgeting group
activity; laboratory demonstration; viewing the hydro, rodding, and CCTV trucks; touring the
facilities in Martinez; and the optimizations roundtables featuring staff from CSO, Planning,
and the Machine Shop.
Several positive changes were made to the Spring 2019 session. Moving the location to CSO
may have increased the number of applicants and the timely arrival of the participants.
Adding one class dedicated to Innovations & Applied Research produced one of the most
popular sessions of the course: the optimizations roundtables. Lengthening each of the
evening classes by half an hour gave the presenters more time to cover their material and
answer questions. Splitting the facilities tour over multiple days and times created scheduling
flexibility for the participants and decreased the groups to a more manageable size (13, 10,
and 8 attendees on April 9, 10, and 11 respectively) for the guides and a more intimate
experience for the participants.
The participants cited the following memorable moments throughout the course:
• Meeting and talking to the employees, hearing their stories. It is like a family.
• Everyone takes pride in their work. Enjoyed having so many different representatives
talk with us.
• Lee [Sutherland, Mechanical Supervisor in the Machine Shop]'s breakout presentation
struck me as a great example of Central San Academy's quality of employees.
• 1 especially liked getting out into the Plant and walking around the trucks. My "ah ha"
[moment] was the machinist [Lee Sutherland] and what he has fabricated in the plant.
• 1 particularly liked touring the site. I also was impressed by the enthusiasm of just
about ALL the presenters.
July 11, 2019 Special Board Meeting Agenda Packet- Page 172 of 241
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Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
Page 8 of 10
• Loved it all, but highlight was the time in the yard talking to the [CSO] guys and seeing
the equipment.
• The TV truck display and then one week later one showed up in the street in front of
my house — real life!
Areas of Potential Improvement
Some participants expressed that the time commitment to attend the classes was longer than
ideal. This can be addressed as there is opportunity to rearrange and minimize the
curriculum. There were also comments about the time spent addressing participants'
questions. Greater efforts can be made to manage questions in the future.
The optimizations roundtables activity was a standout success, signaling the need for more
showcasing of human talent within the curriculum and creation of opportunities for learning
and engagement in smaller groups.
While a more central location for the service area, the CSO facility presented challenges for
holding large groups, most evidently during the laboratory demonstration, which was held in a
smaller room than ideal. This can be resolved once the location for 2020 is determined.
Impact of the Academy
Though difficult to quantify, Central San Academy has a radiating effect on the community.
Many of the participants perform volunteer work, are active with community groups, are
involved with local government agencies, or work in a business that is related to Central
San's operations. In their surveys, participants indicated how they will be utilizing the
information they learned:
• Appreciate where the fee on the tax bill goes. I also came to appreciate how careful
with money and resources the District is.
• Already find myself thinking about Central San as I turn on water/do dishes... PPPP. I
have also shared info with friends and family and recommend the academy.
• Better understand the variety of considerations that go into running a utility like Central
San. I think I'm now a better advocate for more responsible customer interaction with
the system.
• Reduce waste, advocate against "flushable" products that aren't. Appreciate all who
ensure my wastewater goes away.
• Plan to educate my patients, families, and friends on the workings of Central San to
further their appreciation and ease the burden for/of Central San.
• Passing information on to friends, family, and anyone else who will listen to me!
• Plan to network and inform others about the issues and good works at Central San.
Also, I will recommend this academy.
• [Would like to get] a photo accepting the certificate from Roger so I [can] post the
image and let people know about your awesome company and the service that you
provide.
July 11, 2019 Special Board Meeting Agenda Packet- Page 173 of 241
Page 10 of 21
Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
Page 9 of 10
• Contribute to programs at Lindsay Wildlife where I volunteer. How Central San
protects the habitat and how visitors can help support Central San.
• 1 will, with this additional knowledge, continue to share water-related posts on my
Instagram® account.
• Be better prepared for a job in wastewater O. To get the "big picture" of part of
society.
A total of 11 alumni, including representatives from all three previous sessions, joined the
class of 2019 for their graduation session on April 30. Alumni's comments have included the
following:
• 1 have continued to have immense respect for the work of Central San. I talk to people
about the active pipe replacement projects, the fun I had in taking the Academy
experience, and I warn about the use of "flushable wipes." I've also used the
Household Hazardous Waste drive-through several times. O
• Thank you for continuing this class. I wish all the utilities did this.
• 1 want to again thank you for all for this experience. I continue to follow what Central
San is about and feel as if I still have a grasp of the work being done.
• Great job, graduates. I attended this group three years ago and it was a fascinating
experience that I still talk about. Please keep it happening; it is good for community
involvement.
• [After attending the Academy, 1] replaced sewer line from house to street.
• [1 have] shared class info with family and friends.
• [The Academy] enforced habits I already have. [Since attending the Academy, 1] have
seen great programs at Rossmoor on water conservation, etc.
Central San now has 138 Academy alumni who can serve as volunteers at future events,
external ambassadors, and an ad hoc focus group. The alumni association email network
and Facebook group, which now has 27 members, allow Central San to stay connected with
the alumni, share ideas, and keep them apprised of Central San events. Additionally, alumni
newsletters are published twice a year.
Central San Academy helps execute Goal One of the Strategic Plan. Being one of the few if
not the first of its kind in this area, the award-winning Academy helps Central San maintain
an excellent reputation in the community. Central San also provides exceptional and unique
customer service by soliciting feedback from the Academy's participants. Their contributions
help Central San better understand and meet the needs of its customers. Central San
continues to provide support to other agencies looking to follow suit; recently, staff shared
information on the program with Regional San.
Costs
The total cost of Central San Academy's 2019 session is estimated at $11,825.44, including
class materials and staff time. Many of the presenters and attendees were salaried managers
and directors who did not receive overtime pay for their extended workday.
July 11, 2019 Special Board Meeting Agenda Packet- Page 174 of 241
Page 11 of 21
Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
Page 10 of 10
In comparison to 2018, there were cost savings from not needing to run a newspaper
advertisement and from creating a website for the participants, which eliminated the cost of
flash drives and reduced the need to produce paper handouts. However, there were new
costs from the addition of a seventh class, staff time costs that were not present in 2018, and
the facility fee for the graduation venue at the Pleasant Hill Community Center.
Session Participants Cost per % Change in Cost per % Change in
Participant Cost per Participant Cost per
Participant per Hour of Participant
vs. Previous Class Time per Hour of
Year Class Time
2016 23 $1,513.41 n/a $100.89 n/a
(Inaugural)
2017 36 $334.53 -78% $22.30 -78%
2018 39 $381.05 +14% $23.82 +7%
2019 40 $295.64 -22% $10.37 -56%
Next Steps
In accordance with a consensus of the Board on August 3, 2017, staff is providing this annual
update to the Board, following review by the Administration Committee on June 18, and will
continue the Academy until further notice.
There are currently 42 people who could potentially be interested in a future session:
• 16 people who asked to be put on a mailing list
• 23 Spring 2019 applicants who were unable to attend the classes and expressed the
hope of attending in the future
• 3 people who attended 153 of the Spring 2019 classes and expressed the hope of
attending the full series in the future.
Staff will assess the best time and location for the next session in 2020, which will build upon
the foundation created during the first four years, replicating the successes, addressing the
areas for improvement to improve the participant experience, and continuing the cost-
effective administration of the program.
July 11, 2019 Special Board Meeting Agenda Packet- Page 175 of 241
Page 12 of 21
- RECAP OF CENTRAL SAN ACADEMY
SPRING 2019 SESSION
s Board Meeting
_ July 11, 2019
Christina Gee, Management Analyst
Kid 33,1101.1 ILM,
APPLICANTS
40 participants
• attended >_3 classes
Record total of 69 applicants
1 applicant
attended 2 classes
2 applicants
attended 1 class
r 26 applicants
• dropped out before start date
.2
1
July 11, 2019 Special Board Meeting Agenda Packet- Page 176 of 241
Page 13 of 21
ATTENDANCE OVER THE WEEKS
45
40 41 40
35 31 32
w 30 33 34 30
m
25
220
Q15
10
5
0
3/19 3/26 4/2 4/9,4/10, 4/16 4/23 4/30
4/11
Class Date(s)
Ij3
CENTRALSAN
INTEREST TRENDING UPWARD
80
70 69
CL 60
u 60
r
m
a 50
`o
40 36 39 40
U
CL
0-30 28
0
20 23
E
z 10
0
Spring 2016 Spring 2017 Spring 2018 Spring 2019
Session
—Applicants Participants
4
CENTRAL SAN
2
July 11, 2019 Special Board Meeting Agenda Packet- Page 177 of 241
Page 14 of 21
PARTICIPANTS' BACKGROUND
Private vs.Public Sector
(of the 40 Total Participants)
19 Private Sector
24 Working (79%)
Professionals
•1' Public Sector
12 Private Sector
16 Retirees (75%)
1
■Public Sector ■Private Sector
5
REASON FOR ATTENDING
General interest in environmental issues(15%)
-6
m General interest in local government operation(8%)
�3
� a
U
Exploring a career in wastewater or local government(10%)
oa -4
m
0 Desire to become an advocate(25%)
0 10
�a
General interest in wastewater treatment(40%)
16
All of the above(3%)
� 1
0 5 10 15 20
Participants
�6
3
July 11, 2019 Special Board Meeting Agenda Packet- Page 178 of 241
Page 15 of 21
CITY OF RESIDENCE: 2018 VS. 2019
20 19
18
16
w 14
12
10
8 7
a- 6 4
4 3
2 111.
11 1 1 1 1 1 1 1 1 1 1 2 1 1
0
10 a1 01 L a Oa a0 Oa �0 0. .0 �0 �0 a0 a0 0' a0 a0
\� oe2�e�ai`\ceo`��ap`\caa�� ��oC,ec`o Qo�ce�`���e\eooaG Jb\ea\�O��Q`coy� o �o
G C O �a ; �` \ea5 Q c� P�a� 0 0�e� ��� o Q•\�a 5a dao
City of Residence
in service area �- out of service area
2018 Participants 02019 Participants
Mof Participa
In Service Area Out of Service Area
2d�72% 28%
201 88% 12% ` 7
ADVERTISING THE ACADEMY
• Capacity exceeded by Source of Referral
December 2018 1,3%
• Lobby and Permit Counter owl, 1o�ro
•Alumni referrals •
• Pipeline
I �
I -:
27,67%
➢W ■Central San Website
■Pipeline
■Alumnus
■Word of Mouth
■Public Tour -1
I,8
7— r4991T.72""No
4
July 11, 2019 Special Board Meeting Agenda Packet- Page 179 of 241
Page 16 of 21
PARTICIPANT FEEDBACK
• Most impressive topics _
• Management of funds and infrastructure r - U)¢_
• Dedication of employees
• Human ingenuity
• Complexity of operation 6t
• Affordability of service l�
• Most engaging topics
• Outreach and advocacy �-
• Pollution prevention
• Implications of regulatory requirements �;; + •
lm�W
• Tools and equipment — �r
• New technologies
Y • y 9
AREAS OF GREATEST SUCCESS
• Hospitality
• Staff commitment from highest levels `
• Receptive atmosphere
• Curriculum
• Participant website i
• Budgeting group activity
• Hydro, rodding, and CCTV trucks
• Facilities tour
• Laboratory demonstration
• Optimizations roundtables
• Presenters
• Prepared and knowledgeable ►1
• From all walks of life
10
5
July 11, 2019 Special Board Meeting Agenda Packet- Page 180 of 241
Page 17 of 21
AREAS OF POTENTIAL
IMPROVEMENT1 ,
• Minimize and rearrange
curriculum .
• Manage questions
-Add activities
-Showcase human talent
• Use larger room for -
laboratory demonstration _ -
y
11
GROWTH OF ACADEMY ALUMNI
•Growth in size (23036 *390 40) lad
•27 members of Facebook group• 138 total alumni
• Spreading awareness of services 201
• Helping to support Central San's practices
• Volunteers for events and programs
• Ad hoc focus group h
c�» G V 10
201'1 12
6
July 11, 2019 Special Board Meeting Agenda Packet- Page 181 of 241
_��p Lindsay Wildlife Museum
THE ACADEMY's REACH
Local Businesses(Wireless Communications,
Doctor's Office,Organic Landscaping Company)
RecycleMore(formerly the West Contra Costa Integrated
Waste Management Authority)
Contra Costa Solano Food Bank
College Preparatory School in Oakland
Community Emergency Response Team
Investment Bank
Sons in Mexican-American Cultural Association
Retirement
Pleasant Hill Senior Softball League
U.S. Fish and Wildlife Service
_ 41�t
CS'o L13
CENTRALSAN
IMPACT OF THE ACADEMY
• � P
Continued transparency
• Exceptional customer(Strategic •a
• Direct dialogue with customerbase
• Better ability to meet needs
Maintaining• reputation in the community
(Strategic •. 5
•Trendsetting - industry
• Inspiring behavioral change
i
- Awareness of what should go down the drain
- Appreciation for use of rate revenue
- Advocacy against"flushable" products
Ill 4
i
�.
CENTRALSAN
Page 19 of 21
COSTS
• Estimated costs by year 4
NEWCost per
Participant
par Hour of NEE=
Class Time
�.• 23 $1,513.41 n/a $100.89 n/a
1® 36 $334.53 -78% $22.30 -78%
®. 39 $381.05 +14% $23.82 +7%
40 $295.64 -22% $10.37 -56%
• Additional 2019 costs
• Added a seventh class
• Facility fee for graduation venue
• Staff time for certain classes
• Cost-saving efforts
• Creation of website for limiting hard copies
• No need to run newspaper advertisement
�15
NOTES FROM THE PARTICIPANTS
The prese-tattov�s
I found myself I will be very sad when have beev,so
good t
Afterthefirfo ardtoTuesday the Academy is over. gave kp opewtK,g
looking What a fabulous dad of the
evenings and Pteasawt
The efforts hard work, experience this has Ftttt
been. seg for so f�batt
preparation showed fromt a Thank you so very much seasow.
beginning.ltwas a class that was
done with class. for the opportunity to
Your grade is an A+* learn,meet nice people,
and have funll Thank you for
continuing this class.
The Academy I wish all the utilities
was terrific and did this.
far exceeded my I could have listened for
expectations. hours more...
I can't believe the class was even This experience has be
en the
how quickly the better and even more best
ut ofcademy I have attended
[
weeks went by. comprehensive than I ]three prior academies.
Well done. had hoped.Thank you!
16
8
July 11, 2019 Special Board Meeting Agenda Packet- Page 183 of 241
Page 20 of 21
FUTURE SESSION
• Potential list of 42 assembled
• 16 on mailing list
• 23 Spring 2019 applicants
• 3 people who attended 153
classes in Spring 2019
•Goals
• Replicate successes
• Improve participant experience
• Continue cost-effective
operation
�17
a
THANK YOU
•General Manager, Roger S. Bailey
•The Executive Team
•All of the presenters
•The Board of Directors
Ij18
CENTRAL SAN
9
July 11, 2019 Special Board Meeting Agenda Packet- Page 184 of 241
Page 21 of 21
QUESTIONS?
19
CENTRALSAN
10
July 11, 2019 Special Board Meeting Agenda Packet- Page 185 of 241