HomeMy WebLinkAbout03.a. Receive recap of Central San Academy Spring 2019 Session Page 1 of 21
Item 3.a.
CENTRAL SAN
Y-109-ITMEN ME
June 18, 2019
TO: ADMINISTRATION COMMITTEE
FROM: CHRISTINA GEE, MANAGEMENT ANALYST
REVIEWED BY: EMILYBARNETT, COMMUNICATION SERVICES AND
INTERGOVERNMENTAL RELATIONS MANAGER
ANN SASAKI, DEPUTY GENERAL MANAGER
ROGER S. BAILEY, GENERAL MANAGER
SUBJECT: RECEIVE RECAP OF CENTRAL SAN ACADEMY SPRI NG 2019 SESSION
Please see the attached memo (Attachment 1) and PowerPoint (Attachment 2), providing a recap of this
year's Central San Academy session.
Strategic Plan re-In
GOAL ONE: Provide Exceptional Customer Service
Strategy 1 - Build external customer relationships and awareness, Strategy 3- Maintain a strong reputation in the
community
ATTACHMENTS:
1. Memo
2. PowerPoint Presentation
June 18, 2019 Regular ADMIN Committee Meeting Agenda Packet- Page 3 of 67
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I
CENTRAL CONTRA COSTA
SANITARY DISTRICT
June 18, 2019
TO: ADMINISTRATION COMMITTEE
VIA: ROGER S. BAILEY, GENERAL MANAGER
ANN SASAKI, DEPUTY GENERAL MANAGER
EMILY BARNETT, COMMUNICATION & INTERGOVERNMENTAL
RELATIONS MANAGER
FROM: CHRISTINA GEE, MANAGEMENT ANALYST
SUBJECT: RECAP OF CENTRAL SAN ACADEMY SPRING 2019 SESSION
Between March 19 and April 30, 2019, Central San hosted members of the public for
the fourth session of its citizens academy, Central San Academy, held for the first time
at the Collection System Operations (CSO) Facility in Walnut Creek. One class was
added this year, for a total of seven classes, and each class's meeting time was
extended by half an hour. The following is an analysis of this year's program.
Applicants
Central San Academy attracted a record 69 applicants, which produced 39 participants
("graduates" who attended at least four out of the seven classes) at a 43% attrition rate
and 57% completed rate, as follows:
% of Figure 1 —
Participation Level Applicants Total Applicant Participation Levels
Total Applicants 69 100%
Graduated / 39 57%
Total Completion Rate
Attended 3 Classes* 1 1% 38%
Attended 2 Classes* 1 1% 57%
Attended 1 Class* 2 3%
Dropped out Before 26 38%
Start Date**
1, 1%
Total Attrition Rate 30 43% I \_1, 1%
2, 3%
* Reasons cited: Fell ill, family emergency, stopped
attending with no reason provided. Dropouts Before Start Date**
** Reasons cited: Only interested in tour, curriculum -Attended 3 Classes*
Attended 2 Classes
not of interest, pre-existing conflict(s), fell ill, family ■Attended 1 Class*
obligations, childcare. ■ Graduated
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Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
Page 2 of 10
The Academy started with its strongest attendance of 41 participants on the first
evening. Of the 39 graduating participants, 17, or 43%, achieved 100% participation by
attending seven out of the seven classes. The number of attendees over the weeks is
displayed below:
Figure 2—Attendance
50
40 41 40
U) 31 32
30 33 3430
C
Q
20
10
0
3/19 3/26 4/2 4/9, 4/10,4/11 4/16 4/23 4/30
Class Date(s)
Despite the final participant count remaining flat at 39 for the last two sessions, overall,
interest in the Academy is trending upward, as shown below:
Figure 3— Trending Interest in the Academy
80
70 69
60 56 60
U
50 36 39
6 40 39
30 28
.2 20 23
Cl- 10
0
Spring 2016 Spring 2017 Spring 2018 Spring 2019
Session
Applicants Participants
Participants
Coming from a variety of backgrounds, the class of 2019 were the most engaged group
yet. They were excited to learn about Central San and passionate about the
environment, so much so that they insisted on bringing their own reusable bottles and
utensils. Among the attendees were four sets of significant others and one pair of
coworkers. The participants included the following:
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Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
Page 3 of 10
• Seven engineers
• Three graduates of the City of Walnut Creek's Citizens Institute
• Three Chevron retirees, one of whom volunteers at the Lindsay Wildlife
Experience
• Two physicians (a neurologist and a neuromusculoskeletal specialist)
• Two attorneys
• Two laboratory chemists
• A managing director of an investment bank who also volunteers with non-profit
housing developments, sits on the board of a private high school in Oakland, and
served on a citizens commission on parking in Lafayette
• A CivicSpark Water Action Fellow working at RecycleMore (formerly the West
Contra Costa Integrated Waste Management Authority) in San Pablo
• A Community Emergency Response Team volunteer
• A Recycle Smart Composting Class of 2017 graduate
• A court-appointed Special Advocate for a foster child who also volunteers at the
Contra Costa Solano Food Bank
• A residential architect
• An owner of an organic landscape and maintenance company
• A Sons in Retirement member
• A former vice president of the Mexican-American Cultural Association.
As in years past, there were more working professionals than retirees and more
participants with a private sector background than public sector. In total, 79%, or 31
participants, came from the private sector, versus 21%, or eight participants, who came
from the public sector. The participants' professional backgrounds are further
illuminated below:
Figure 4 — Participants'Professional Backgrounds
• - - • •',
24 Working
• • Q•
Public Sector
• Participants
15 Retirees (38%) < 12 Private Sector (80%)
Public Sector1',
Each of the participants selected a primary reason for wanting to attend the Academy.
As shown on the next page, the most popular reason, cited by 38%, or 15 participants,
was a general interest in how wastewater is treated. The next largest group, at 26%, or
10 participants, applied out of a desire to become an advocate for what Central San
does, so they could share what they would learn in the Academy with others.
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Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
Page 4 of 10
Figure 5— Reason for Attending the Academy
General interest in environmental issues(15%) 6
0)_ General interest in local government operation(8%) 3
c: .2-
Q � Exploring a career in wastewater or local government(10%) 4
� IL
�V- Desire to become an advocate(26%)
0 6 10
U �
ami o General interest in wastewater treatment(38%)
� a 15
All of the above(3%)
■ 1
0 5 10 15 20
Participants
The majority, at 87%, or 34 participants, live in Central San's service area. The rest,
13%, or five participants, came from as far as Berkeley, Pleasanton, Hercules, and Bay
Point, as shown in Figure 6. Like last year, the most represented city was Walnut Creek,
whose 19 participants accounted for 48% of the total in 2019. Historically, it has been
unclear why Walnut Creek's participation has been consistently stronger than other
cities'; however, it may be assumed that this year's class location in Walnut Creek
contributed to the high participation rate.
Another notable shift in attendance by city is the increase in participants from the
southern part of the service area, with four participants from San Ramon and three from
Lafayette, versus one and zero in 2018, respectively. This year also saw half as many
participants from outside the service area compared to 2018. When held in Martinez,
the Spring 2018 session included participants from cities north of the service area such
as Antioch, Benicia, Brentwood, Oakley, Pinole, Pittsburg, and San Pablo. None of
those cities produced any participants for the Spring 2019 session.
The following table and chart demonstrate a comparison between 2018 and 2019
participants' city of residence:
Session % of Participants
In Service Area Out of Service Area
2018 72% 28%
2019 87% 13%
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Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
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Figure 6— City of Residence: 2018 vs. 2019 Comparison
20 19
18
16
14 —
12
10
8 7
a 6 5
4
2 1 1 11 1 1 1 2 1 2 1 1 1 1 1 1 1 1 1 1 2 1 1
'0 0 0 0 0 0 0 A0 00 00 00 0 0 0
0
o� ota���°o�'�°, off' o,� as.�•�� o�°o� •�����o�°oa �o��o� �a �o� °�° ��o, �o�°5° o�°
G\�G°gp��a���a��`°ca�KaI f Q-�G�P�A 4) -12P
Qa
Q
City of Residence
in service area out of service area
2018 Participants 2019 Participants
Advertising the Academy
This year's response was extraordinarily overwhelming. By the end of 2018,
58 applications had been received, in exceedance of the capacity of the classroom of
50 people. Everyone who applied was invited to join the Academy.
This level of interest was generated by emailing Figure 7— Source of Referral
Central San Academy alumni, the website
mailing list, and dropouts from previous sessions.
Additionally, brochures and flyers were displayed 1, 3°i°
in the Headquarters Office Building lobby and
Permit Counter. The Academy was featured in the
Pipeline community newsletters (still the most
effective marketing tool), at events and tours, and
on Central San's Facebook page.
Alumni spread the word to their organizations such
as the Alhambra Creek Watershed Council, Master 27,
Gardeners, and CivicSpark. An alumnus also listed 69%
the class on www.nextdoor.com, a social network
for neighborhood communities. The Academy was
and continues to be mentioned in Board Member ■ Central San Website
presentations to city and town council meetings in Pipeline
the service area. Figure 7 to the right shows the Alumnus
participants' sources of referral. Word of Mouth
Public Tour
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Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
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Feedback from the Participants
Central San Academy was founded in part to create a closed feedback loop with Central
San's customer base. Through their discussions, the participants indicated that they
were most impressed by Central San's management of funds and infrastructure,
employees' dedication and ingenuity, affordability of service, and the tools and
equipment used in day-to-day operations. They were particularly attentive toward
Central San's outreach and advocacy efforts, pollutants including "flushable" wipes, the
complexity of Central San's operations, the emergence of toilet-to-tap technology, the
challenges of maintaining infrastructure, the implications of impending regulatory
requirements, and how they as private citizens could help control what goes down their
drains. They were also impressed and grateful to see high-level staff, including the
General Manager, Executive Team, and Board Members, at every class.
The following is a sampling of the participants' comments. The common theme was
appreciation: for staff's hospitality; the amount of information they learned; and Central
San's transparency, receptivity to questions, and impressiveness as an agency.
On Central San Academy:
• 1 will be very sad when the Academy is over. What a fabulous experience this
has been. Thank you so very much for the opportunity to learn, meet nice people,
and have fun!!
• The Central San Academy was terrific and far exceeded my expectations. I can't
believe how quickly the weeks went by. Well done.
• Absolutely perfect experience. Thank you ... couldn't be better.
• This experience has been the best Academy I have attended [out of] three prior
academies.
• Thank you for an exceptional class. After the first class, I found myself looking
forward to Tuesday evenings. The efforts and hard work and preparation showed
up from the beginning and was well done. It was a class that was done with
class. Your grade is an A+.
• 1 enjoyed learning the facts and meeting the brains behind the operation.
• The presentations have been so good I gave up opening day of the Pleasant Hill
Senior Softball season [to go on the facilities tour.]
• 1 really liked the whole experience. Also, it was well balanced between lectures
and site visits.
• Everyone here is so excited to be here. Thanks!
• 1 greatly enjoyed the program, which provided a lot of useful insight into how a
special district manages its operations, maintenance, and capital needs. I'm very
impressed with the quality of the Central San team. No wonder the District is
rated AAA [in credit ratings]!
• 1 could have listened for hours more... the class was even better and even more
comprehensive than I had hoped. Thank you!
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Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
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On Central San:
• 1 am really impressed with how well your organization is managed and
structured.
• Like the man [a participant] said, $1.50 a day for sewer— a bargain — and my
family and I thank you!
• I'm totally impressed with all things Central San.
• The mission of Central San [was the most interesting concept from week one]. It
is comforting to know the values are part of the service.
• [The most interesting concept from the Planning and Capital Projects
presentations was] actually planning for the future and then collaborating with
other entities —wow, what a concept!
• [The most interesting concept from the optimizations roundtables in week six was
the] creativity of employees to better processes and reduce costs and time to
work on maintenance and capital replacement projects.
Areas of Success
As in years past, staff and the Board were welcoming to the participants, which no
doubt correlated with how engaged they were. The presenters, from all walks of life at
Central San, gave informative talks and thoughtfully fielded the multitude of questions
from the participants. The most lauded parts of the Academy curriculum were the
budgeting group activity; laboratory demonstration; viewing the hydro, rodding, and
CCTV trucks; touring the facilities in Martinez; and the optimizations roundtables
featuring staff from CSO, Planning, and the Machine Shop.
Several positive changes were made to the Spring 2019 session. Moving the location to
CSO may have increased the number of applicants and the timely arrival of the
participants. Adding one class dedicated to Innovations & Applied Research produced
one of the most popular sessions of the course: the optimizations roundtables.
Lengthening each of the evening classes by half an hour gave the presenters more time
to cover their material and answer questions. Splitting the facilities tour over multiple
days and times created scheduling flexibility for the participants and decreased the
groups to a more manageable size (13, 10, and 8 attendees on April 9, 10, and 11
respectively) for the guides and a more intimate experience for the participants.
The participants cited the following memorable moments throughout the course:
• Meeting and talking to the employees, hearing their stories. It is like a family.
• Everyone takes pride in their work. Enjoyed having so many different
representatives talk with us.
• Lee [Sutherland, Mechanical Supervisor in the Machine Shop]'s breakout
presentation struck me as a great example of Central San Academy's quality of
employees.
• 1 especially liked getting out into the Plant and walking around the trucks. My "ah
ha" [moment] was the machinist [Lee Sutherland] and what he has fabricated in
the plant.
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Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
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• 1 particularly liked touring the site. I also was impressed by the enthusiasm of just
about ALL the presenters.
• Loved it all, but highlight was the time in the yard talking to the [CSO] guys and
seeing the equipment.
• The TV truck display and then one week later one showed up in the street in front
of my house — real life!
Areas of Potential Improvement
Some participants expressed that the time commitment to attend the classes was longer
than ideal. This can be addressed as there is opportunity to rearrange and minimize the
curriculum. There were also comments about the time spent addressing participants'
questions. Greater efforts can be made to manage questions in the future.
The optimizations roundtables activity was a standout success, signaling the need for
more showcasing of human talent within the curriculum and creation of opportunities for
learning and engagement in smaller groups.
While a more central location for the service area, the CSO facility presented challenges
for holding large groups, most evidently during the laboratory demonstration, which was
held in a smaller room than ideal. This can be resolved once the location for 2020 is
determined.
Impact of the Academy
Though difficult to quantify, Central San Academy has a radiating effect on the
community. Many of the participants perform volunteer work, are active with community
groups, are involved with local government agencies, or work in a business that is
related to Central San's operations. In their surveys, participants indicated how they will
be utilizing the information they learned:
• Appreciate where the fee on the tax bill goes. I also came to appreciate how
careful with money and resources the District is.
• Already find myself thinking about Central San as I turn on water/do dishes...
PPPP. I have also shared info with friends and family and recommend the
academy.
• Better understand the variety of considerations that go into running a utility like
Central San. I think I'm now a better advocate for more responsible customer
interaction with the system.
• Reduce waste, advocate against "flushable" products that aren't. Appreciate all
who ensure my wastewater goes away.
• Plan to educate my patients, families, and friends on the workings of Central San
to further their appreciation and ease the burden for/of Central San.
• Passing information on to friends, family, and anyone else who will listen to me!
• Plan to network and inform others about the issues and good works at Central
San. Also, I will recommend this academy.
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Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
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• [Would like to get] a photo accepting the certificate from Roger so I [can] post the
image and let people know about your awesome company and the service that
you provide.
• Contribute to programs at Lindsay Wildlife where I volunteer. How Central San
protects the habitat and how visitors can help support Central San.
• 1 will, with this additional knowledge, continue to share water-related posts on my
Instagram® account.
• Be better prepared for a job in wastewater Q. To get the "big picture" of part of
society.
A total of 11 alumni, including representatives from all three previous sessions, joined
the class of 2019 for their graduation session on April 30. Alumni's comments have
included the following:
• 1 have continued to have immense respect for the work of Central San. I talk to
people about the active pipe replacement projects, the fun I had in taking the
Academy experience, and I warn about the use of "flushable wipes." I've also
used the Household Hazardous Waste drive-through several times. 0
• Thank you for continuing this class. I wish all the utilities did this.
• 1 want to again thank you for all for this experience. I continue to follow what
Central San is about and feel as if I still have a grasp of the work being done.
• Great job, graduates. I attended this group three years ago and it was a
fascinating experience that I still talk about. Please keep it happening; it is good
for community involvement.
• [After attending the Academy, 1] replaced sewer line from house to street.
• [1 have] shared class info with family and friends.
• [The Academy] enforced habits I already have. [Since attending the Academy, 11
have seen great programs at Rossmoor on water conservation, etc.
Central San now has 137 Academy alumni who can serve as volunteers at future
events, external ambassadors, and an ad hoc focus group. The alumni association
email network and Facebook group, which now has 26 members, allow Central San to
stay connected with the alumni, share ideas, and keep them apprised of Central San
events. Additionally, alumni newsletters are published twice a year.
Central San Academy helps execute Goal One of the Strategic Plan. Being one of the
few if not the first of its kind in this area, the award-winning Academy helps Central San
maintain an excellent reputation in the community. Central San also provides
exceptional and unique customer service by soliciting feedback from the Academy's
participants. Their contributions help Central San better understand and meet the needs
of its customers. Central San continues to provide support to other agencies looking to
follow suit; recently, staff shared information on the program with Regional San.
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Central Contra Costa Sanitary District
Recap of Central San Academy Spring 2019 Session
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Costs
The total cost of Central San Academy's 2019 session is estimated at $11,825.44,
including class materials and staff time. Many of the presenters and attendees were
salaried managers and directors who did not receive overtime pay for their extended
workday.
In comparison to 2018, there were cost savings from not needing to run a newspaper
advertisement and from creating a website for the participants, which eliminated the
cost of flash drives and reduced the need to produce paper handouts. However, there
were new costs from the addition of a seventh class, staff time costs that were not
present in 2018, and the facility fee for the graduation venue at the Pleasant Hill
Community Center.
Session Participants Cost per % Change in
Participant Cost per Participant vs.
Previous Year
2016 (Inaugural) 23 $1,513.41 n/a
2017 36 $334.53 -78%
2018 39 $381.05 +14%
2019 39 1 $303.22 -20%
Next Steps
In accordance with a consensus of the Board on August 3, 2017, staff is providing this
annual update to the Administration Committee, followed by the full Board, and will
continue the Academy until further notice.
There are currently 41 people who could potentially be interested in a future session:
• 15 people who asked to be put on a mailing list
• 23 Spring 2019 applicants who were unable to attend the classes and expressed
the hope of attending in the future
• 3 dropouts who attended 53 of the Spring 2019 classes and expressed the hope
of attending the full series in the future.
Staff will assess the best time and location for the next session in 2020, which will build
upon the foundation created during the first four years, replicating the successes,
addressing the areas for improvement to improve the participant experience, and
continuing the cost-effective administration of the program.
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06/11/19
l�
- RECAP OF CENTRAL SAN ACADEMY
SPRING 2019 SESSION
s Administration Committee Meeting
_ June 18, 2019
dL
Christina Gee, Management Analyst
Kid 33,1101.1 ILM,
APPLICANTS
MEL
F • attended >A classes r=
1 applicant
attended 3 classes i
7
1 applicant ��
attended 2 classes v�
12 applicants
• attended 1 class
Total of 69 applicants
26 applicants Attrition Rate: 43%
• dropped out before start date
1
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ATTENDANCE OVER THE WEEKS
45
40 41 40
35 31 32
w 30 33 34 30
m
25
220
Q15
10
5
0
3/19 3/26 4/2 4/9,4/10, 4/16 4/23 4/30
4/11
Class Date(s)
,l
CENTRAL SAN
I
INTEREST TRENDING UPWARD
80
70 69
a 60
u 60
r
m
a 50
`o
40 6 39
�
39
a 30 28
0
a 20 23
E
z 10
L
Spring 2016 Spring 2017 Spring 2018 Spring 2019
Session
—Applicants Participants `
._� CENTRAL SAN
2
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PARTICIPANTS' BACKGROUND
Private vs.Public Sector
(of the 39 Total Participants)
19 Private
Sector(79%)
5 Public Sector
• • \
Participants39
12 Private
® / Sector :•
\ 3 Public Sector
■Public Sector ■Private Sector
V � `
CENTRALSAN
I
REASON FOR ATTENDING
General interest in environmental issues(15%)
-6
General interest in how local government operates(8%)
a a 3
U U
Q� Exploring a career in wastewater or local government(10%)
oa -4
m
O g Desire to become an advocate for what Central San does (26%)
0 10
�a
General interest in how wastewater is treated(38%)
15
All of the above(3%)
� 1
0 5 10 15 20
Participants
'1
3
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CITY OF RESIDENCE: 2018 VS. 2019
20 19
18
16
w 14
12
10
8 7
o_ 6 4 5 4
4 3
2 10 1 11 0 1 10 10 2 . Z0 01 10 01 10 01 10 10 10 10 10 OZ 10 10
0
`��a\�aa� `�e�\o°r e o�c�.\�a°�°�o a J e\ a�A \e �q c o z \o
° ° �e eA c �e o ti° 5
° ��ayac Q�ac��' P pal0�p��e�'��,e�G�
City of Residence
in service area out of service area
2018 Participants 2019 Participants
%of Participants
OF In Service Area Out of Service Area
2018 72% 28%
2019 87% 13% `
ADVERTISING THE ACADEMY
• Capacity exceeded by Source of Referral
December 2018 1,3%
• Lobby and Permit Counter 4 _
•Alumni referrals
• Pipeline
27,69%
➢W ■Central San Website
Pipeline
Alumnus
Word of Mouth
Public Tour
CENTRALSAN
4
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PARTICIPANT FEEDBACK
• Most impressive topics _
• Management of funds and infrastructure - ``� U)¢_
• Dedication of employees
• Human ingenuity
• Complexity of operation 6t
• Affordability of service l�
• Most engaging topics
• Outreach and advocacy '-
• Pollution prevention •� 4``
• Implications of regulatory requirements .�;; +, •
• Tools and equipment �a —
• New technologies
FAY • _
AREAS OF GREATEST SUCCESS
• Hospitality
• Staff commitment from highest levels `
• Receptive atmosphere
• Curriculum
• Participant website i
• Budgeting group activity
• Hydro, rodding, and CCTV trucks
• Facilities tour
• Laboratory demonstration
• Optimizations roundtables
• Presenters
• Prepared and knowledgeable ►1
• From all walks of life
5
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AREAS OF POTENTIAL
IMPROVEMENT ,
• Minimize and rearrange
curriculum
• Manage questions
•Add activities
•Showcase human talent
• Use larger room for -
laboratory demonstration
1
GROWTH OF ACADEMY ALUMNI
• Growth in size (230 36 0390 39) A
•26 members of Facebook group �.
• 137 total alumni �
• Spreading awareness of services 20116
• Helping to support Central San's practices -
• Volunteers for events and programs 11%j
• Ad hoc focus group
R
fi
201'1
6
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THE ACADEMY'S REACH
iLindsay Wildlife Museum
Local
D. Businesses• Organic
IntegratedRecycleMore(formerly the West Contra Costa
Waste Management Authority)
Contra Costa Solano Food Bank
ResponseCollege Preparatory School in Oakland
Community Emergency
Investment Bank
Mexican-American Cultural Association
Sons in Retirement
I
IMPACT OF THE ACADEMY
• Continued transparency
• Exceptional customer service "m -
(Strategic Plan Goal 1)
• Direct dialogue with customer base
• Better ability to meet needs
• Maintaining reputation in the community
(Strategic Plan Goal 1)
•Trendsetting in the industry
• Inspiring behavioral change
• Awareness of what should go down the drain l
• Appreciation for use of rate revenue
• Advocacy against"flushable" products
�l
7
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COSTS
• Estimated costs by year
mm��
23 $1,513.41 n/a
36 $334.53 -78%
®. 39 $381.05 +14%
39 $303.22 -20%
• Additional 2019 costs
• Added a seventh class '
• Facility fee for graduation venue -
• Staff time for certain classes
Ok6No
Cost-saving efforts
ation of website for limiting hard copiesneed to run newspaper advertisement
I
NOTES FROM THE PARTICIPANTS
The prese-tatL,,,,
I found myself I will be very sad when have beev,so
good t
Afterthefirfo ardtoTuesday the Academy is over. gave up opemtK'o
looking What a fabulous dad of the
evenings and Pleasawt
The efforts hard work, experience this has I-Fi.11
been. sev torsof�baiL
preparation showed fromt a Thank you so very much seasow.
begimmng.Itwas a classthatwas
done jth class. for the opportunity to
Your grade is an A+• learn,meet nice people,
and have funll Thank you for
continuing this class.
The Academy I wish all the utilities
was terrific and did this.
far exceeded my I could have listened for
expectations. hours more...
I can't believe the class was even This experience has be
en the
how quickly the better and even more best
ut ofcademy I have attended
[
weeks went by. comprehensive than I ]three prior academies.
Well done. had hoped.Thank you!
8
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FUTURE SESSION
• Potential list of 41 assembled
• 15 on mailing list
• 23 Spring 2019 applicants
• 3 Spring 2019 dropouts who
attended :53 classes
•Goals
• Replicate successes
• Improve participant experience
• Continue cost-effective
operation
a �
THANK YOU
•General Manager, Roger S. Bailey
•The Executive Team
•All of the presenters
•The Board of Directors
CENTRALSAN
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June 18, 2019 Regular ADMIN Committee Meeting Agenda Packet- Page 22 of 67
Page 21 of 21
06/11/19
QUESTIONS?
CENTRALSAN
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June 18, 2019 Regular ADMIN Committee Meeting Agenda Packet- Page 23 of 67