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Item 4.b.
,OfICCE TR L SAN
CENTRAL CONTRA COSTA SANITARY DISTRICT
November 20, 2018
TO: ADMINISTRATION COMMITTEE
FROM: EMILY BARNETT, COMMUNICATIONS AND INTERGOVERNMENTAL
RELATIONS MANAGER
REVIEWED BY: PHILIP R. LEI BER, DIRECTOR OF FINANCE AND ADMINISTRATION
SUBJECT: DISCUSSION OF CENTRAL SAN'S PRACTICES REGARDING CUSTOMER
SURVEYS, AS REQUESTED AT THE NOVEMBER 6, 2018
ADMINISTRATION COMMITTEE MEETING
At the November 6, 2018 Administration Committee meeting, the possibility of developing a Board Policy
for customer surveys was discussed. Staff will discuss the current practices with regard to customer
surveys.
Strategic Plan Tie-In
GOAL ONE:Provide Exceptional Customer Service
Strategy 1 - Build external customer relationships and awareness, Strategy 3- Maintain a strong reputation in the
community
November 20, 2018 Regular ADMIN Committee Meeting Agenda Packet- Page 27 of 31