HomeMy WebLinkAbout03.a. Follow-up to question asked at the June 26, 2018 meeting regarding check expenditures Page 1 of 1
Item 3.a.
Central Contra Costa Sanitary District
July 24, 2018
TO: FINANCE COMMITTEE
FROM: THEAVASSALLO, FINANCE MANAGER
REVIEWED BY: PHIL LEI BER, DIRECTOR OF FINANCE AND ADMINISTRATION
ANN SASAKI, DEPUTY GENERAL MANAGER
ROGER S. BAILEY GENERAL MANAGER
SUBJECT: FOLLOW-UP TO QUESTION ASKED AT THE JUNE 26, 2018 MEETING
REGARDING CHECK EXPENDITURES
At the June 26, 2018 Finance Committee meeting, a question was asked regarding the following check.
This memo presents a summary of the status of that question.
Check#219504 Hearst Communication $8,333.33
This check was issued for customer research that Communication Services does annually as part of the
strategic plan metric. Customer satisfaction is researched on a number of services via surveys to make
sure the appropriate communication channels (newsletters, internet/TV advertising, social media, etc.)are
being utilized to develop and provide effective customer outreach.
This work is in furtherance of the following Strategic Plan items:
FY 2016-18 Strategic Plan
GOAL ONE: Provide Exceptional Customer Service
Strategy 4: Provide High-Quality Customer Service
• Survey customers and conduct research to assess customer expectations
FY 2018-20 Strategic Plan
GOAL ONE: Provide Exceptional Customer Service and Maintain an Excellent Reputation in the
Community
Strategy 1: Build External Customer Relationships and Awareness
• Perform research to assess customer awareness, satisfaction, desire to learn more about the
District, and methods of best receiving information
July 24, 2018 Regular FINANCE Committee Meeting Agenda Packet- Page 3 of 250