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Home My WebLink About01. Conduct FY 2018-20 Strategic Planning Workshop and adopt updated Vision, Mission, Values and Goals Page 1 of 17 Item 1. I Central Contra Costa Sanitary District December 11, 2017 TO: HONORABLE BOARD OF DIRECTORS FROM: ROGER S. BAILEY, GENERAL MANAGER SUBJECT: CONDUCT FISCAL YEAR 2018-20 STRATEGIC PLANNING WORKSHOP AND ADOPT UPDATED VISION, MISSION, VALUES AND GOALS TO FORM THE BASIS OF THE DISTRICT'S STRATEGIC PLAN FOR FISCAL YEARS 2018-19 AND 2019-20 FACILITATOR: LARRYBIENATI, PHD, SENIOR PRINCIPAL OF CONSULTANTS TO MANAGEMENT, INC.AND DISTRICT STRATEGIC PLANNING CONSULTANT We are currently in the second year of our two-year Strategic Plan which ends J une 30, 2018. As part of the process of preparing the Strategic Plan for Fiscal Years 2018-19 and 2019-20, we will review the District's current, Vision, Mission, Values and Goals (VMV&G) (see Attachment 1) and would like the Board's feedback during the December 11, 2017 Workshop. It is important to revisit the VMV&Gs to assess their relevance and alignment with the future focus of the District. We will continue to use the Effective Utility Management framework as the foundation for this next Strategic Plan, along with addressing the challenges that our industry will face in the next two years. We believe the existing VMV&Gs will continue to serve as an effective framework for our updated Strategic Plan. We have proposed only two minor additions (see Attachment 2)to the language in the Goals. In Goal 1, we highlight the importance of maintaining an exceptional reputation in the Community; and in Goal 5, we highlight the importance of a safe working environment. With these additions, these Goals can serve effectively as the framework for our evolving Risk Management Program, where we are inventorying and assessing all risks that can impede the achievement of our Goals. Once finalized, staff will begin preparing appropriate strategies, initiatives and associated key performance indicators to support the updated MVV&Gs. We look forward to working with you at the Workshop, for which our consultant Mr. Larry Bienati will serve as facilitator. RSB:aks December 11, 2017 Special Board Meeting Agenda Packet- Page 3 of 19 Page 2 of 17 ATTACHMENTS: Current Vision, Mission, Values and Goals Proposed Vision, Mission, Values and Goals PowerPoint Presentation December 11, 2017 Special Board Meeting Agenda Packet- Page 4 of 19 Page 3 of 17 ATTACHMENT 1 CURRENT VISION, MISSION, VALUES AND GOALS OUR VISION To be a high-performance organization that provides exceptional customer service and regulatory compliance at responsible rates OUR MISSION To protect public health and the environment OUR VALUES PEOPLE • Value customers and employees • Respect each other • Work as a team • Celebrate our successes and learn from our challenges COMMUNITY • Value water sector partners • Foster excellent community relationships • Be open, transparent and accessible • Understand service level expectations • Build partnerships PRINCIPLES • Be truthful and honest • Be fair, kind and friendly • Take ownership and responsibility LEADERSHIP AND COMMITMENT • Work effectively and efficiently • Promote a passionate and empowered workforce • Encourage continuous growth and development • Inspire dedication and top-quality results December 11, 2017 Special Board Meeting Agenda Packet- Page 5 of 19 Page 4 of 17 OUR GOALS 1. Provide exceptional customer service 2. Strive to meet regulatory requirements 3. Be a fiscally sound and effective water sector utility 4. Develop and retain a highly trained and innovative workforce 5. Maintain a reliable infrastructure 6. Embrace technology, innovation and environmental sustainability N:\POSUP\Board of Directors\Board-GM Reports\2017\SP Memo for Board Workshop ATTACHMENT 1 -12-11-17.docx December 11, 2017 Special Board Meeting Agenda Packet- Page 6 of 19 Page 5 of 17 ATTACHMENT 2 PROPOSED VISION, MISSION, VALUES AND GOALS OUR VISION To be a high-performance organization that provides exceptional customer service and regulatory compliance at responsible rates OUR MISSION To protect public health and the environment OUR VALUES PEOPLE • Value customers and employees • Respect each other • Work as a team • Celebrate our successes and learn from our challenges COMMUNITY • Value water sector partners • Foster excellent community relationships • Be open, transparent and accessible • Build partnerships • Understand service level expectations PRINCIPLES • Be truthful and honest • Be fair, kind and friendly • Take ownership and responsibility LEADERSHIP AND COMMITMENT • Work effectively and efficiently • Promote a passionate and empowered workforce • Encourage continuous growth and development • Inspire dedication and top-quality results December 11, 2017 Special Board Meeting Agenda Packet- Page 7 of 19 Page 6 of 17 OUR GOALS 1. Provide exceptional customer service and maintain an exceptional reputation in the community 2. Strive to meet regulatory requirements 3. Be a fiscally sound and effective water sector utility 4. Develop and retain a highly trained and innovative workforce 5. Maintain a reliable infrastructure and a safe working environment 6. Embrace technology, innovation and environmental sustainability N:\POSUP\Board of Directors\Board-GM Reports\2017\SP Workshop 12-11-2017\SP Memo for Board Workshop ATTACHMENT 2 -12-11-17.docx December 11, 2017 Special Board Meeting Agenda Packet- Page 8 of 19 STRATEGIC PLAN FISCAL YEAR 2018 =2020 s Board of Directors Meeting December 11 , 2017 . 1j December 1I I Board - EFFECTIVE UTILITY MANAGEMENT TEN KEY ATTRIBUTES Product Quality Infrastructure Strategy and Performance Customer Satisfaction Employee and Leadership Enterprise Resiliency Development Community Sustainability Operational Optimization Water Resource Sustainability Financial Viability Stakeholder Understanding and Support "December 11, 2017 Special Board Meeting Ag - KED CHALI . ENGE -Q Maintaining a sustainable water supply Increasing focus on resource recovery Financial constraints Continued regulatory requirements Customer awareness and expectations Aging infrastructure Employee engagement 'December 11 2017 SpecialBoard Meeting Ag - ism' ESTION Based on the challenges ahead , are any changes needed to our Vision , Mission , Values and Goals? "December 11, 2' pecra oard Meeting Ag - VISION , MISSION , VALUES & AL CUR VISION To he a h fo-performan€e o rganization that proved es exceptiona I customer cervi€e and regulatory corn plian€e at responsible rates OUR MISSION 7o protect public health and the environment LM OUR VALLJ ES '7 People Community Principles Leadership and -Value atrstonwrsand •Vaivewater sector •Belruthlulorrdhaneat Comf it nent employees partners •Be No,kind and Work e%ctivelyand •Respect each other •Foster excellent friendly ef#1Ciently •Warkasateam ournmunityrelataanships •Takeovrnershlpand Promote a passionate Celebrate our •Beopen,vansparent responsibility andempowemrdwoftxte wmesses and learn and acceWble ,Encourage contowus 6-omour6alknRm •Build partnerships growth and development •Understand service •tnsplfededication and level expectations top-quality results AW OUR GOALS JWL •Pfovideexceptional customer service •Develop andretaInahiolytraInedand ■Strive to meet reguaatory requirements lnnovative workforce •Be a Bscallysound and effective water 'Maintain a reliablelnfrastructure sector utility •Embrace technology,innovation and environmental sustainabillty k.� "December 11, 2 pacia oard Meeting Agenda Packet- Page 13 of 19 CURREPm - OALS Goal One — Provide Exceptional Customer Service Goal Two — Strive to Meet Regulatory Requirements Goal Three — Be A Fiscally Sound And Effective Water Sector Utility Goal Four — Develop and Retain a Highly Trained and Innovative Workforce Goal Five — Maintain a Reliable Infrastructure Goal Six — Embrace Technology, Innovation and Environmental Sustainability .'"December 11, 2017 Special Board Meeting Ag - PROPOSED RTnGOALS Goal One — Provide Exceptional Customer Service and Maintain an Exceptional Reputation in the Community Goal Two — Strive to Meet Regulatory Requirements Goal Three — Be A Fiscally Sound And Effective Water Sector Utility Goal Four — Develop and Retain a Highly Trained and Innovative Workforce Goal Five — Maintain a Reliable Infrastructure and a Safe Working Environment Goal Six — Embrace Technology, Innovation and Environmental Sustainability .'"December 11, 2017 Special Board Meeting Ag - Pqnp 1 r; nf 1-C) A4�— 1 STRATPr � I.ANNING PROCESS Board affirms the Goals GM will meet with Managers and key staff in January 2018 to develop Strategies — Define our plan for achieving our Goals Initiatives — Describe the tasks and actions we LL need to implement our strategy Key success measures — Describe how we will measure accomplishments All Initiatives will be tied back to their EUM attribute 'December 11 2017 Special Board Meeting Ag - ' ism' K^" PERFORMANCE METRICS In addition to Strategies and Initiatives , each Goal has key performance metrics which will be tracked and compared against previous years . 'December 11 2017 SpecialBoard Meeting Ag - SCHEDULE qW Review Vision, Mission, Values with December 2017 Board, Affirm Goals Develop Strategies and Initiative with January — February 2018 staff Present Draft Strategies and Initiatives to March 2018 Administration Committee Incorporate Strategies and Initiatives into April — May 2018 Budget Document Finalize Strategic Plan FY2018-2020 June 2018 "December 11, 2017 Special Board Meeting Ag - I 1 .'"December 11, 2 pecial Board Meeting Ag -