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HomeMy WebLinkAbout03.a. (Handout) Presentation to City of Concord Item 3.a. Sewer/Septic Line Coverage from HomeServe (Committee Handout) (Concord Presentation) What is covered? Repair or replacement of a leaking or permanently blocked exterior sewer/septic line due to normal wear and tear, not accident or negligence, including locating the blockage or collapse, excavation to expose pipe, pipe replacement or repair, repair or replacement of seals and joints, unblocking, fitting external valves, pipe cutting. What is not covered? Septic tanks, leaching fields, accidents and damage or negligence caused by you or others. Coverage • $6,000 annually with unlimited service calls • Basic restoration of ground surface features after excavation BDU \ 'FOUNDMOR for service line repair, including filling, raking, reseeding, MEr reinstallation of existing soft landscaping and shrubbery, and patching of paved surfaces. All preparation, repair and MUSM Iff restoration work will adhere to all applicable federal state and MOON local, environmental, and health and safety regulations, HOMEOVINER-S including specifications for materials and construction for RESPONSIBUY service lines. ®No�,,Ernti',FR`SRRtIcESB Cost and filing of permits, as required, are included • One-year warranty on labor and materials for covered repairs Sewer/Septic Line Coverage from HomeServe Billing: • Contra Costa Water District (CCWD) will bill customers for sewer/septic line contracts, on their water bill • CCWD will remit the total payment minus CCWD's share, based on cash collected to HomeServe USA (HSUSA) on these contracts monthly • HSUSA will calculate commissions due based on the total payments received and provide the City of Concord with payment along with a summary of what has been paid Coverage Plan Cost: • $9.99 per month Year Year Year Circulation 50,000 32,000 34,000 Commission: Response 4.00% 3.00% 2.75% • CCWD - 10% or $1/month per New Policies 2,000 960 935 active contract Existing Policies - 1,860 2,623 • Concord — 5% or $.50/month Total Policies 2,000 2,820 3,558 per active contract Avg. Policy Price 119.88 119.88 119.88 CCWD Commission (10%) $ 23,976 $ 33,806 $ 42,649 Main Point of Contact: City of Conccord commission (5%) $ 11,988 $ 16,903 1 $ 21,324 • Dominic DeBellis will remain Retention 93% 93% 93% the main liaison between the City of Concord and HomeServe *All marketing and postage is paid by HSUSA Sewer/Septic Line Coverage from HomeServe Marketing: • 1x acquisition mailing to City of Concord/CCWD customers ➢ Launch campaign date TBD • 3x a year cross-sell mailing to existing CCWD/HSUSA customers ➢ May 2016, September 2016, January 2017 Example Creative t •t ©c�au�ea .aamer..I.rI..Yxrawll llr• .ar.•.Y.r.t.Iiwlw.4aL,an rtllr tNYlCf GrIf IIMI bfIIYt '�hrelra(+r��'••�IIJIY` 4annP aLfr Yra yWYhMa ' glgnan wq,rnaM,1\Int �MY�W` _ - •r•.«fr•+I+ ....• '::f1 alt did'I�m.°"""9 r._.r—.. sign r ll ,a1a11 l t a•la LwvYlx wl/ a nl.4w•I. .N x.1< •I..rrv,.al liru•..i•.aa.i Le...-�.: t la:IC luf...Yliri.at W WY :A ,Jtvlk.a. ��„ _ rTrn-r..i^I.r~;•l e:Inwrlyna N.r•1• I n YI I I•a' Coex2t r4•ori12!]0117 W'..Ha.aa.✓•....••••a..r'J Y.N W. - nr •�...• t n4 ttetgl acan.r t 1,�.','Ru�u�i*,�r�Gw,yt.urlrn r«r.,lF n'•—r - _ �r��u.il.:.r-nw.t��+Y•a�nw�.�w�� Tom' N4FkYr,HiJ•A51d Wdl1 ai-G [tnc rtalraor Mla,•Ci 44•Pe`.cM:lr4RO1•- •••••��Iv._ • r�•rrYntn~'i3O•M i•YM1•ralma.' •rlllwlw vrWrr - ��` s. s•...��� bnttrltnt lnttmttl a llt0tltlttf Tow Wattr itrttet LlM• •rr - .r... •.•.,,n 1„•...[ « •••�` ••-••r `:1:. a ••w11sYOGeoam r � /..nom r'r rmlreNl• , _ n��onr Trac la w.J,w lr. a41a r«a NMw«w u�`wwanalr rim Sn•fvrLh .nrr•+an'n .'.' • v� � lw ra•:nv:1i%.. 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Member-Aldvaatageq HomeServe USA is a wholly owned subsidiary of HomeServe plc, a London Stock Exchange-listed company in the top 200 UK companies by market capitalization ➢ With total assets exceeding £840 million, a solid current ratio and cash reserves of approximately £75 million, HomeServe's parent company, HomeServe Plc is financially sound HomeServe is fully insured to do business in all 48 contiguous states and the District of Columbia ➢ Customers will be covered if they so choose, even if the contract between CCWD/City of Concord/HomeServe ends with no change in service or policy for the customer. HomeServe is the only provider in the industry that utilizes an insurance company for all policies, which gives customers additional peace of mind ➢ Our plans are underwritten by an A.M. Best A-rated national insurance provider to further guarantee our service to your customers HomeServe is accredited by the BBB with an A rating, is certified PCI Level 3-compliant, and has earned numerous awards for providing exemplary customer service ➢ In 2015, the company was voted one of Connecticut's Top Workplaces based on workplace employee surveys Sewer/Septic Line Coverage from HomeServe HomeServe's Commitment to Serving Our Partners' Communities: • HomeServe is the first provider in the industry to introduce an initiative to help with hardship funding in the areas in which we serve • HomeServe Cares leverages the company's existing service infrastructure and financial resources to assist disadvantaged homeowners who are faced with a service emergency and don't have a service plan or the funds to cover an emergency repair This program aims to assist homeowners faced with a service emergency who meet the following criteria: ✓ The homeowner does not have a service plan from HomeServe ✓ The necessary funds to cover emergency home repairs and no other funding sources are available for the repairs HorneServe, Cares ✓ Delay in repairs will cause a serious health and safety hazard Visit: www.HomeServeCares.com to find out more information Note: Funds are not provided. 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