HomeMy WebLinkAbout10.a.1)a) Strategic Plan Fiscal Year 2016-17 Current Year Achievements O.a.
STRATEGIC
PLAN
FISCAL
YEAR '2016=1 7
Current YearAchievements
`. -�.. Board of Directors Meeting
`. May 18, 2017
Ann K. Sasaki
Deputy General Manager
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VISION, MISSION,
VALUES&GOALS
OUR VISION
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OUR MISSION Z.. ;
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OUR VALUES
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OUR GOALS
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EFFECTIVE UTILITY MANAGEMENT
TEN KEY ATTRIBUTES
• Product Quality 0 Infrastructure Strategy and
Performance
• Customer Satisfaction
• Employee and Leadership 0 Enterprise Resiliency
Development 0 Community Sustainability
o Operational Optimization Water Resource Sustainability
Financial Viability 0 Stakeholder Understanding
and Support
GOAL ONE - PROVIDE EXCEPTIONAL
CUSTOMER SERVICE
Hosted 701hAnniversary event
reaching over 1 000 customers
Grew educational outreach through
publications/prog rams reaching
students—focusing on Science,
Technology, Engineering and
Mathematics (STEM) Program,
pollution prevention and career
development
Provided outreach and engagement for the Comprehensive
Wastewater Master Plan
Successfully completed the second Central San Citizens Academy
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05/11 17
GOAL ONE - PROVIDE EXCEPTIONAL
CUSTOMER SERVICE
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• Achieved an average "
customer satisfaction
rating of 3.94 out of 4.0 for
emergency calls --
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• 37 minute average .•
response time to all
emergency service calls
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• 24,000 visits to the
Household Hazardous -=-- . .�
Waste Collection Facility �
(as of March 2017)
GOAL Two - STRIVE TO MEET
REGULATORY REQUIREMENTS'
• Successful renewal of our National
Pollutant Discharge Elimination System
(NPDES) Permit
• Nineteen years of total compliance with
` our NPDES Permit
• 100% compliance with all Clean Air Act
and Recycled water Title 22 Regulations
• Greenhouse gas emissions limited to
below 25,000 metric tons
• Sewer spills at 2.83 per 100 miles
• Completed the Comprehensive
- ' Wastewater Master Plan
3
05/11/17
GOAL THREE -- BE A FISCALLY SOUND
AND EFFECTIVE 'WATER SECTOR UTILITY
• Rate Model adjusted to consider Comprehensive Wastewater
Master Plan and Board direction, and new rates adopted
• Implementing a new IRS Section 115 Pension Trust to fund
unfunded pension liabilities
• Sixteen years of receiving the Government Finance Officers
Association Award for financial reporting excellence
Earned the Achievement of Excellence in Procurement Award
• Reduced the average cost of overflow claims to under$5,000
(as of March 2017)
GOAL FOUR - DEVELOP AND RETAIN A HIGHLY
TRAINED AND INNOVATIVE WORKFORCE
• Held second Leadership Academy
• Implemented Mentorship Program . -
• Completed District-wide _.
Classification Study and a Total
Compensation Study
• Conducted Project Management
Boot Camp
• Developed Ethics/Code of y _ _ AI
Conduct Training
i Implemented a streamlined Flexible Spending Account Plan which
includes a debit card for processing claims
• Initiated Labor contract negotiations
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05/11/17
GOAL FIVE - MAINTAIN A RELIABLE
INFRASTRUCTURE
• Cleaned 819 miles of sanitary sewers
and televised 180 miles
• Completed over 21,200 sewer cleaning
work orders on schedule 99% of the
time
Replaced three miles of sewer mains in
the Cities of Lafayette, orinda and
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Walnut Creek
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Fully p yw Implemented the new Cit orks -
Computerized Maintenance
Management System
GOAL FIVE - MAINTAIN A RELIABLE
INFRASTRUCTURE
• Completed 98% of Plant
Maintenance safety and
regulatory work orders on
schedule
• Acquired IT storage �-
equipment in the City of
Rocklin which is being used
to backup critical business - .
information systems remotely
in real time -
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05/11/17
GOAL SIX -- EMBRACE TECHNOLOGY, INNOVATION
AND ENVIRONMENTAL SUSTAINABILITY
• Deployed mobile devices,
(iPads) in the field
allowing crews to go y`
paperless ,
• Deployed Microsoft
Surface Tablets to 1_
Environmental -
Compliance staff to
automate inspection
process ,
• Initiated wet Scrubber
Pilot Project
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GOAL SIX - EMBRACE TECHNOLOGY, INNOVATION
AND ENVIRONMENTAL SUSTAINABILITY
• Implemented Microsoft
Office 365 cloud tools Microsoft,
• Implemented use of Smart cjo,Off ice 365
Boards in conference
rooms
• Implemented new tool
(COGNOS) to improve
a
business and financial '
reporting
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05/11/17
QUESTIONS
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