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(Handout)
STRATEGIC PLAN METRICS
GOAL 1 CUSTOMER SERVICE
czy". WC
Response time Less than 20 34 minutes
during working minutes
hours
Response time Less than 30 37.4 minutes
after hours minutes
Average Customer Greater than 3.8 3.92
Service Rating out of 4
STRATEGIC PLAN METRICS
GOAL 2 - MEET REGULATORY
REQUIREMENTS
SSO's/100 miles 3.0 per 100 miles 2.63 per 100 miles
Spills to Public waters Less than 3 6
%of Spill less than 500 Greater than 959 85%
gallons
Cleaning schedules Greater than 95% 99%
completed on time
Cleaning QA/QC 3%of pipelines cleaned 2.83%
QA/QC Pass Rate Greater than 98' 979
Clean X800 miles of Greater than 800 miles 823 miles
pipeline
CCTV X150 miles of Greater than 150 miles 194 miles
pipeline
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