HomeMy WebLinkAbout07.a.1)b) Presentation on Collection System of the Future: A Roadmap to Excellence in Collection System Management Collection 5 stem of the Future
A Roadmap to Excellence in
Collection System Management
Vivian Housen, P.E.
V.W.NOUSEN
Introducing the CSOTF Workgroup
7.a. l )b)
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10/11/16
CSOTF Workshop Goals
Informal benchmarking -
Anticipate foreseeable changes in collection
system management needs
Develop strategies for improving wastewater
collection system management
Develop a framework of ideas and best practices
that can be used as a roadmap by other collection
system agencies
Roadmap to Excellence in Collection
System Management
• 4 CASA Roundtable Sessions
• 9 Workshops
• Agency Interviews
• Focus Group Sessions
• 1 Pilot Study
• CSOTF Roadmap l
2
10/11/16
CSOTF Agencies • • _ Diversity in
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CSOTF Agencies Represent Diversity
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10/11/16
Other Ways the Agencies Were
Z Similar or - -
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Maintena
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• g. • terals
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CSOTF Agencies had a Common
Objective - t• Address SSOs
14.00
What Did We Learn?
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• # 1 Performance
10.00 Indicator for CSOTF
" 8.00 agencies
6.00 cccsD • Reflects historical
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• Doesn't always tell
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Pf Of working
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10/11/16
Staffing Was Also of - Interest -
There b-
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12.00 �. ..,
10.00 • Apples-to-Apples
s.00 - staffing comparison
6.00 - CCCSD is very difficult
4.00 -- • More staff does not
2.00 always equal better
o.00 11 -- _ performance
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PdO PdO P6O PaO PdO PCO PbO P¢O P°O
■Maintenance Staff per loo Miles
CSOTF Workshops
CASA Roundtable Session CSOTF Workgroup Formed
& Information Gathering
5
Workshop � - Leading vs. Lagging
10/11/16
- -� � Indicators
could"If I were to receive a sum mary on
Monday morning that tell me
beingwhether my agency is t is
wouldeffective, what that summary
alreadyinclude?" 77�
Leading = Preventive (Keeps "it" from happening)
Lagging = Reactive ("It" has . • •- -•
Most Commonly Tracked
Performance Indicators
- • � SOs Financial ��
.� - � ��&M Progress Employee Items "�!
• - • • l Safety ata Mgmt • • ••
" • Customer Servic I • • • •
10/11/16
Workshop 2 - Customer Service
What is Customer Service?
How do you Measure It?
How do you Improve it?
"A happy customer might tell a
friend. but an unhappy one
wi I] tell the world"
WorkshOlDs : Succession
Planning
Baby boomers turning 65 SUCCESSION
PLANNING BENEFITS
• Prepares an agency
for transitions
• Established process
for career
development
• Helps to attract and
ry0 ry0 ry0 ry0 ry0 ry0 ry0 ry0 ry0 ry0 ry0 ryory ryory ryory ryory ryory ryory ryory ryory ryory ryory retain quality
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Workshop . pp •
Data Data Work 0&M CIP
Collection Storage Orders Schedules Priorities GIS Maps
Good decisions come from experience, and
experience comes from bad decisions.
Anonymous
M'SR'INOTWEnoNsE
Workshop__
_ • :
N
N7n Showcase
IGNCSE
_-
Risk-Based Prioritization
Coordination of Point Repairs Using CIPP with
Cl Ps for Basin-Wide R&R
The Many Uses for CCTV Inspection Results
Integration of Fleet Maintenance into CMMS
Exemplar SSO Response
8
10/11/16
• • i Asset Management
ASSET RISK MODEL CIP
INVENTORY
AND CMMS
Every CSOTF agency follows a risk assessment approach
for linear assets. Some agencies also include fleet and
fixed assets.
Workshop No. • i • . • Member
• •
• Overarching goal is to manage risk
• Beyond this initial goal, consider how collection
systems fit into the larger picture of water
resource management
• Decision-makers must stay informed
• Smart technology provides knowledge, which
will improve performance
• Look outside of the wastewater industry for
ideas on how to improve public outreach and
customer service
9
10/11/16
The CSOTF Roadmap Has Been
Published
•v WASTEWATER ,_ ,,
y COLLECTIO THE
a SYSTEMO Potential CASA Discussions
_ FUTURE
• Lateral Ownership and
Maintenance
r Use of Technology in
Collection Systems
x
Thank
•
VHousen@housenassociates.com
VM HOUSEV DEW -K),Ni
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