HomeMy WebLinkAbout07.a.1)b) Presentation on Collection System of the Future: A Roadmap to Excellence in Collection System Management Collection 5 stem of the Future A Roadmap to Excellence in Collection System Management Vivian Housen, P.E. V.W.NOUSEN Introducing the CSOTF Workgroup 7.a. l )b) �Y 4r @WUNTRAT �j "w'y No. S 10/11/16 CSOTF Workshop Goals Informal benchmarking - Anticipate foreseeable changes in collection system management needs Develop strategies for improving wastewater collection system management Develop a framework of ideas and best practices that can be used as a roadmap by other collection system agencies Roadmap to Excellence in Collection System Management • 4 CASA Roundtable Sessions • 9 Workshops • Agency Interviews • Focus Group Sessions • 1 Pilot Study • CSOTF Roadmap l 2 10/11/16 CSOTF Agencies • • _ Diversity in 1600 1400 v 5 lzoo A 1000 800 ry d 600 n 400 u 200 0 yO 50 O �e 50 O yO 50 yO CSOTF Agencies Represent Diversity in • �a9 45 C 40 O P 35 -- _._.._.. . 30 - - - - - J `0 25 a E 20 - a o +5 `w 10 --- - - -- 1 z 5 O 3 10/11/16 Other Ways the Agencies Were Z Similar or - - v^` Maintena • ent Decree • g. • terals n7 [7 CSOTF Agencies had a Common Objective - t• Address SSOs 14.00 What Did We Learn? s 12.00 • # 1 Performance 10.00 Indicator for CSOTF " 8.00 agencies 6.00 cccsD • Reflects historical g4.00 maintenance 2.00 T • Doesn't always tell o 0.00 -' ,I • — you if current 00 N N cA `,ti �� cep �' db 6 6 processes are ec ec �,c Pf Of working 4 10/11/16 Staffing Was Also of - Interest - There b- 14.00 12.00 �. .., 10.00 • Apples-to-Apples s.00 - staffing comparison 6.00 - CCCSD is very difficult 4.00 -- • More staff does not 2.00 always equal better o.00 11 -- _ performance �c6,�c0�v�c6, 6h ec �c6" do PdO PdO P6O PaO PdO PCO PbO P¢O P°O ■Maintenance Staff per loo Miles CSOTF Workshops CASA Roundtable Session CSOTF Workgroup Formed & Information Gathering 5 Workshop � - Leading vs. Lagging 10/11/16 - -� � Indicators could"If I were to receive a sum mary on Monday morning that tell me beingwhether my agency is t is wouldeffective, what that summary alreadyinclude?" 77� Leading = Preventive (Keeps "it" from happening) Lagging = Reactive ("It" has . • •- -• Most Commonly Tracked Performance Indicators - • � SOs Financial �� .� - � ��&M Progress Employee Items "�! • - • • l Safety ata Mgmt • • •• " • Customer Servic I • • • • 10/11/16 Workshop 2 - Customer Service What is Customer Service? How do you Measure It? How do you Improve it? "A happy customer might tell a friend. but an unhappy one wi I] tell the world" WorkshOlDs : Succession Planning Baby boomers turning 65 SUCCESSION PLANNING BENEFITS • Prepares an agency for transitions • Established process for career development • Helps to attract and ry0 ry0 ry0 ry0 ry0 ry0 ry0 ry0 ry0 ry0 ry0 ryory ryory ryory ryory ryory ryory ryory ryory ryory ryory retain quality Y", s c...,�.e�r.w d.. employees saw.ano.�wr.r a u 7 io/ii/16 Workshop . pp • Data Data Work 0&M CIP Collection Storage Orders Schedules Priorities GIS Maps Good decisions come from experience, and experience comes from bad decisions. Anonymous M'SR'INOTWEnoNsE Workshop__ _ • : N N7n Showcase IGNCSE _- Risk-Based Prioritization Coordination of Point Repairs Using CIPP with Cl Ps for Basin-Wide R&R The Many Uses for CCTV Inspection Results Integration of Fleet Maintenance into CMMS Exemplar SSO Response 8 10/11/16 • • i Asset Management ASSET RISK MODEL CIP INVENTORY AND CMMS Every CSOTF agency follows a risk assessment approach for linear assets. Some agencies also include fleet and fixed assets. Workshop No. • i • . • Member • • • Overarching goal is to manage risk • Beyond this initial goal, consider how collection systems fit into the larger picture of water resource management • Decision-makers must stay informed • Smart technology provides knowledge, which will improve performance • Look outside of the wastewater industry for ideas on how to improve public outreach and customer service 9 10/11/16 The CSOTF Roadmap Has Been Published •v WASTEWATER ,_ ,, y COLLECTIO THE a SYSTEMO Potential CASA Discussions _ FUTURE • Lateral Ownership and Maintenance r Use of Technology in Collection Systems x Thank • VHousen@housenassociates.com VM HOUSEV DEW -K),Ni 10