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Home My WebLink About07.a.1)a) Presentation-FY 2015-16 Strategic Plan Annual Summary of Achievements 7.a.1 )a) (Handout) FY 2015-1 6 STRATEGIC PLAN ANNUAL REPORT SUMMARY OF ACHIEVEMENTS Board of Directors Meeting Ann K. Sasaki -- Deputy General Manager September 15, 2016 Central Contra Costa Sanitary District MISSIONNISION, STRATEGIC VALUES &GOALS PLANOUR MISSION FY 2014-15 TO PROTECT PUBLIC HEALTH AND IHE ENVIRONMENT BY. through COLLECTING AND TREATING WASTEWATER Y 2 1 1 ] EMBRACING A POLICY Or SUSTAINABILITY rOR 1.13£ RESPONSIBLE USE OF:EXISTING RESOURCES PROMOTING ENVIRONMENTALSTEWARDSHIP s.. c. C)LJ R VISION 10 BE A HJUH-PERFORMANCE ORGANIZATION THAT PROVIDES EXCEPTIONAL CUSTOMER SERVICE AND FULL REGULATORY COMPLIANCE AT RESPONSIBLE RATES OUR VALUES WE ACHIEVE SUCCESS BY VALUING. EACH OTHER 4 ETHICS AND INTEGRITY 'r *-A HEALTHY AND SAFE ENVIRONMENT COMMUNITY RELATIONSHIPS jo THE MEE'T'ING OF COMMITMENT'S F _ _ TRANSPARENCY IN ALL WE DO OUR GOALS MEET ALL REGULATORY REO-WREMENTS FOR THE GOOD OF THE COMMUNITY AND ENVIRONMENT. ENSURE FINANCIAL STABILITY. �+ DEVELOP OUR HUMAN CAPITAL RESOURCES. BE A LEADER IN THE WASTEWATER INDUSTRY. PROVIDE EXCEPTIONAL CUSTOMER SERVICE. Qi l` P- MAINTAIN A RFI TAFIT F 4VASTrWATFR INFRASTRUCTIIRF. Product Quality Stakeholder Understanding Customer &Support Satisfaction Employee& Water Leadership Resource r7Development Sustainability UTILITY MANAGEMENT L6 TEN KEY 6 ATTRIBUTE Community Operational Sustainability Optimization Enterprise Financial Resiliency Viability Infrastructure Strategy& Performance GOAL ONE MEET REGULATORY REQUIREMENTS FOR THE GOOD OF THE COMMUNITY AND ENVIRONMENT 18 Years of s 100% Compliance Total Compliance - ® with our with ourRecycled Water NPDES Permit ,rye x ' ' Permit II Greenhouse gas emissions limited to below 25,000 metric tons Sewer spills at 2.83 per 100 miles compared to the Bay Area average of 5.5 spills per 100 miles 879 miles of sewer cleaned - 201 miles inspected by CCTV Substantial progress on Comprehensive Wastewater Master Plan GOAL Two ENSURE FINANCIAL STABILITY 17 4 j` ki Adopted formal Reserve Policy ` Streamlined budget process and updated B � ' 1? the budget p et document to incorporate they ET Strategic Goals, current year accomplishment, and a separate Recycled a Water Budget Updated the Capital Improvement Budget to eliminate allocations and provide firm budgets for individual projects Continued to pay down the unfunded actuarial accrued liability and to contribute additional funds toward the unfunded liability associated with other post-employment benefits GOAL THREE DEVELOP HUMAN CAPITAL RESOURCES • Launched Supervisor Academy and Mentorship Program • Launched Executive Management Team coaching, group training and s governance training Initiated a series of Brown Bag Sessions for all employees on a variety of Human Resource related topics Initiated Job Classification Study Continued to develop the Succession Plan to address potential gaps and staffing vulnerabilities GOAL FOUR BE A LEADER IN THE WASTEWATER INDUSTRY • Distributed more than 12 million gallons of recycled water to more than 2,200 registered residential customers Added 10 new retail customers, three landscaped medians, and the Concord _ Hilton to the recycled water system , Completed the Recycled Water Wholesale Opportunities Report Continued to collaborate with our Water Sector Partners to explore opportunities to maximize recycled water usage Executed a Memorandum of Understanding with Diablo Country Club for a pilot Satellite Water Recycling Facility GOAL FIVE PROVIDE EXCEPTIONAL CUSTOMER SERVICE Launched the first Central San Citizen Academy Developed a Comprehensive Outreach Strategy that included two focus groups and a survey of customers Increased outreach through the use of social media Average rating of 3.86 out of 4.0 for customer service on emergency call outs Average rating of 80% or above for _; customer satisfaction on construction projects r = Meetings with Cities of Pleasant Hill, Walnut Creek, Orinda, and San Ramon, and to the Town of Danville GOAL SIX MAINTAIN A RELIABLE WASTEWATER INFRASTRUCTURE Continued to make substantial progress on implementation of the new Cityworks° Computerized Management System (go-live is schedule for the end of the year) T-- Continued expansion of condition based predictive maintenance and began training staff on Reliability Centered Maintenance • Continued outreach regarding overflow protection devices in the Pipeline Newsletter, on social media, and with a new video Continued to implement the recommendations from the IT Master Plan LOOKING AHEAD - FY 2016- 17 vow- Successful completion of the application process for our NPDES Permit Development of a strategy for implementation of the Comprehensive Wastewater Master Plan Optimization of business and field operations Implementation of technology to improve day-to-day activities Facilitation of successful negotiations with the bargaining units y;