HomeMy WebLinkAbout05.a.5) (PowerPoint) Information Technology Master Plan Update ATTACHMENT 2
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IT MASTER PLAN UPDATE
April 21, 2016
"W David Heath, Director of Administration
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and
John Huie, Information Technology Manager
RECOMMENDATIONS OVERVIEW
1 . Organization Structure
2. Governance
3. Business Application Improvements
4. Best IT Service Delivery Practices
5. Vendor Management & Project Management
Best Practices
6. Business Continuity & Disaster Recovery
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RECOMMENDATION #1 :
ORGANIZATION STRUCTURE
• Completed recruitments: -
IT Manager
Two IT Supervisors
System Administrator
Two IT Technician positions currently under
recruitment, after which the IT department will
y be fully staffed
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RECOMMENDATION #1 :
ORGANIZATION STRUCTURE (CONTINUED)
• Garden Level area of the District's
Headquarters Office Building (HOB) is in
the process of being remodeled to
consolidate staff, working in a smarter
configuration, alongside GIS and Asset
Management staff. n�
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RECOMMENDATION #2:
GOVERNANCE
• Formal charters have been developed,
including an IT Leadership Committee,
which meets monthly to help define
priorities and recommendations to
executive staff
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RECOMMENDATION #3:
BUSINESS APPLICATION IMPROVEMENTS
• Computerized Maintenance Management
System (CMMS) in Plant Operations
Division (POD) and Collection System
Operations (CSO) nearing completion
Lo Website vendor options currently under
evaluation
Records Management — upgrade of
Laserfiche, Two pilot projects
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RECOMMENDATION #3:
BUSINESS APPLICATION IMPROVEMENTS
(CONTINUED)
• Enterprise Resource Planning (ERP)
SunGard system updated to latest release
Cognos reporting tool upgrade
Edge Windows-based product installed
Affordable Care Act (ACA) reporting solution
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implemented
ExecuTime automated time reporting and
leave-tracking tool acquired
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RECOMMENDATION #3:
BUSINESS APPLICATION IMPROVEMENTS
(CONTINUED)
• Staff in process of finalizing a contract with
SunGard to provide support in improving
the following systems:
Human Resources (HR) — employee self-service
functionality, email notifications, FMLA tracking and
automation of personnel action forms
Purchasing — electronic workflow
a Report writing to improve the dissemination of
I
nformation to Board Members and staff
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RECOMMENDATION #3:
BUSINESS APPLICATION IMPROVEMENTS
(CONTINUED)
• Accounts Payable — electronic funds transfer of
payments to vendors and expense reimbursement to
employees
• Billing system improvements to ensure accurate
commercial billing, circulating, and processing
• Building Permits — online submittal of permit
applications, application tracking, and use of mobile
technology for performing field inspections
• Potential improvements to Capital Project accounting,
including the California Uniform Construction
Accounting, which would raise the limit of formal bidding
r District projects from $15,000 to $175,000
RECOMMENDATION #4:
BEST IT SERVICE DELIVERY PRACTICES
• Security Remediation and Vulnerability
Testing — hackers are targeting SCADA
Systems in the U.S.
• Data Backup and Recovery System
Improvements — cloud storage
6oData Replication between Martinez and
alnut Creek Facilities
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RECOMMENDATION #4:
BEST IT SERVICE DELIVERY PRACTICES
(CONTINUED)
• Email Server Replacement and Reliability
Improvement
• Replacement of Routers/Switches in SCADA
System, in Process
• Rollout of Mobile Technology, in Process
• Spam Filtering Improvements
• AS 400 (ERP System) Server Replacement
Replacement of 200 Windows XP Desktop Units
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RECOMMENDATION #5:
VENDOR MANAGEMENT & PROJECT
MANAGEMENT BEST PRACTICES
• Evaluation of Software Licensing
Agreements / Consolidation Thereof
• Microsoft G3 Contract Upgrade at no
additional cost
• Telephone Service Audit in Progress
• T1 Line Upgrades to Fiberoptic
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RECOMMENDATION #6:
BUSINESS CONTINUITY &
DISASTER RECOVERY
• Cloud Technology under Evaluation
• Relocation of Data Center / Server Room
to Main Level Near Plant Control from
Basement
• Telecommunication Improvements
• Bandwidth to Pumping Stations
• Backup Line between Walnut Creek and
Martinez HOB
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MORE PROJECTS NOT IDENTIFIED IN
IT MASTER PLAN
• Paging system upgrades • New mobile devices and tools
• Upgrades to add video and new for security and support
equipment in board chambers • Improve wifi connectivity
• Setting up training for non-IT • Assist with Infomaster pipeline
staff planning software
• Documenting existing network • Clean up and surplus of old
infrastructure server room equipment
• Security camera software • Legal compliance for AB272
repair and upgrade reporting
• Alarm system software upgrade • Replacement of email spam
and cross training filtering tools
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OTHER PROJECTS NOT IDENTIFIED IN
IT MASTER PLAN
• Development of new IT policies • Improve cell coverage in
and procedures Garden Level
• Removal of old email and • Facilitate transfer and load of
accounts from ex employees EBMUD billing data
• Evaluation of current IT support • TV truck software assistance
contracts to ensure value • Enable remote access to Source
• Evaluation of directory Control database via Wad
structure and permissions • IT asset inventory and
• Implemented version control replacement planning
software in plant • Email retention policy and
• Upgraded all email servers to automated compliance
current levels
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QUESTIONS?
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