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Home My WebLink About07.a. Approve Final Goals and Levels of Service re Comprehensive Wastewater Master Plan (CWMP)Central Contra Costa Sanitary District 7. a • ' BOARD OF DIRECTORS POSITION PAPER Board Meeting Date: December 3, 2015 Subject: APPROVE FINAL GOALS AND LEVELS OF SERVICE FOR THE COMPREHENSIVE WASTEWATER MASTER PLAN Submitted By: Initiating Dept. /Div.: Dan Frost, Senior Engineer Engineering & Technical Services / Planning & Development Services REVIEWED AND RECOMMENDED FOR BOARD ACTION: D. Gemmell — Planning & Development Services Division Mgr. JM. Petit — Director of Engineering & Technical Services ocwl Roger S. Bailey General Manager ISSUE: Board Policies require the review and approval of the Board of Directors. BACKGROUND: It is critical for the District to establish goals and levels of service (LOS) that will be used as the basis for identifying and evaluating implementation strategies in the Comprehensive Wastewater Master Plan (CWMP). Those strategies will be a combination of existing and proposed policies, programs, and capital improvement projects. As strategies are developed that require Board approval, District staff will present those proposed strategies to the Board. The goals and LOS established for the CWMP will be closely coordinated with the development of the next District Strategic Plan. The proposed Draft Goals and LOS were presented to the Board at the November 5, 2015 meeting. Subsequently, the Board Members were each provided an electronic copy of the draft Goals and LOS so they could provide their separate comments to staff. Those comments now have been reviewed by staff and are reflected in the attached Final Draft Goals and LOS, each of which has been refined to ensure that they meet the following requirements: • Specific — each LOS should target a specific area of improvement • Measurable — each LOS should include an indicator of progress • Assignable — each LOS should be assignable to who will accomplish it • Realistic — each LOS should be within budget and time constraints • Time - related — each LOS should include deadlines for results ALTERNATIVES /CONSIDERATIONS: The Board could request that additional edits and changes be made to the proposed Final Goals and LOS for the CWMP. FINANCIAL IMPACTS: None by this action. C: \Users \danderson\AppData \Local \Microsoft \Windows \Temporary Internet Files\ Content .Outlook \IM9F5ZMU \12 -3 -15 PP CWMP Goals LOS.docx Page 1 of 2 POSITION PAPER Board Meeting Date: December 3, 2015 subject: APPROVE FINAL GOALS AND LEVELS OF SERVICE FOR THE COMPREHENSIVE WASTEWATER MASTER PLAN COMMITTEE RECOMMENDATION: The Real Estate, Environmental & Planning Committee reviewed and provided comments on the Draft Goals and Levels of Service at the October 13, 2015 and October 16, 2015 Committee meetings. RECOMMENDED BOARD ACTION: Approve Final Goals and Levels of Service for the Comprehensive Wastewater Master Plan. Attached Supporting Document(s): I. Table: Final Draft CWMP Goals and Levels of Service, including strikeout version 2. Presentation: CWMP Goals and Levels of Service C:\ Users \dandersonWppData \Local \Microsoft \Windows \Temporary Internet Files\ Content .Outlook \IM9F5ZMU \12 -3 -15 PP CWMP Goals LOS (2).docx Page 2 of 2 Comprehensive Wastewater Master Plan (CWMP) - Goals and Levels of Service ATTAnuee1-_!uT CWMP Goals Levels of Service (LOS) Strive to meet regulatory requirements Comply with local, state and federal regulatory requirements. Critical facilities will be on -line within prescribed targets after catastrophic events (e.g., sudden 1 failures, earthquakes, floods, fire, acts of terrorism, etc.). Meet sanitary sewer overflow (SSO) rate of no more than 3.5 (2.75) SSOs per 100 miles per year (within 5 years). Be a fiscally sound and effective water sector utility Develop a cost effective program to recycle water in coordination with local water agencies to achieve "zero" discharge (within 15 years). The program must have a benefit/costs ratio of at least one or greater. Develop a program that maximizes energy efficiency and self- sufficiency that has a benefit/costs ratio of at least one or greater (within 5 years). 2 Maximize long -term resource recovery projects that have a benefit/costs ratio of at least one or greater (within 5 years). Provide value -added service in all Capital Improvement Budget (CIB) programs and activities while maintaining long -term economic stability. Evaluate new opportunities for additional funding sources for the Capital Improvement programs. Embrace technology, innovation and environmental sustainability Reduce adverse impacts on the environment and the public through sustainable practices that minimize waste, maximize resources recovery, and embrace innovation. 3 Implement reliable, state -of- the -art software and information technology (IT) services that are consistent with the industry standard to support all of the District's operations. Incorporate climate change adaptation and resiliency into District programs and projects. Provide exceptional customer service Be a good neighbor and community partner. Provide recycled water (e.g., residential fill stations and commercial hydrants) aligned with service area customers' demands. 4 Develop a for assessing for District process customer satisfaction, expectations services, and desire for general information. Develop a public education outreach program that provides pollution prevention education and is aligned with the customer's desire for general information. Maintain a reliable infrastructure Implement an Asset Management Program for all District facilities based upon triple bottom line and business case evaluations. 5 Establish a process for periodic updates to the Capital Improvement Plan (CIP). Address site access, security and potential impacts to District facilities and operations due to upply chain disruptions (e.g., chemicals, power, man -made disasters). FINAL DRAFT Revised December 3, 2015 �IIComprehensive Wastewater Master Plan (CWMP) -Goals and Levels of Servicea° "� GernpFehensiye WastewateF Master- Plan (GWMP) Goals and Levels of cue CWMP Goals Levels of Service (LOS) Strive to meet regulatory requirements Meet existing and - easenably foreseeable MY l Vl -4 �GtiFAT� Comply with local, state and federal regulatory requirements. 1 Critical facilities will be on -line within 7-2 ",�,ours of prescribed targets after catastrophic events (e.g., sudden failures, earthquakes, floods, fire, acts of terrorism, etc.). Meet sanitary sewer overflow (SSO) Fequirementsrate to maintain no more than 3.5 (2.75) SSOs per 100 miles per year (within 5 years). stabilityBe a fiscally sound and effective water sector utility Develop a cost effective program to utilize recycled water in coordination with local water agencies to achieve "zero" discharge (within 15 years). The program to have the a benefit/costs- ratio te the maximum exteRt feasible of at least one or greater. 2 Develop a program that maximizes energy efficiency and self- sufficiency that has a benefit/costs ratio of at least one or greater (within 5 years). Maximize long -term resource recovery projects that have a benefit /costs ratio of at least one or greater (within 5 years).- Provide value -added service in all Capital Improvement Budget (CIB) programs and activities while maintaining long -term economic stability. (Moved to Goal 3 below)-.Evaluate new opportunities for additional funding sources for he Capital Improvement programs. Be c leader an the .. astewate.. indus+r..Embrace technology, innovation and environmental sustainability Reduce adverse impacts on the environment and the public through sustainable practices that minimize waste, maximize resources recovery, , impFeve the GemmuRity, and embrace innovation. 3 . (Deleted as it is similar to Goal 2 LOS 1 Implement reliable, state -of- the -art software and information technology (IT) services that are consistent with the industry standard to support all of the District's operations. Incorporate climate change adaptation and resiliency into District programs and projects. Provide exceptional customer service Be a good neighbor and community partner (e.g., minimize i,,,paGtG) 4 Provide recycled water (e.g.; residential plant -fill stations and commercial hydrants) aligned with te- service area customer's demands. Develop a process for assessing customer satisfaction, with -and expectations for District Revised December 3NOVEMRED [, 2015 Revised December 3NOVEMBER 5, 2015 services, and desire for information. Develop a eempFeheRE; ^ public education outreach program that provides pollution prevention education and is aligned with the customer's desire for general information. Maintain a reliable infrastructure Develep Implement an Asset Management Program for all District facilities based upon triple bottom line and business case evaluations. 5 Establish a process for periodic updates to the Capital Improvement Plan (CIP). Address site access, ate- security and potential impacts to District facilities and operations due o supply chain disruptions (e.g., chemicals, power), aman -made isasters: . Revised December 3NOVEMBER 5, 2015 Review of Goals and Levels of Service for the Comprehensive Wastewater Master Plan Jean -Marc Petit Director of Engineering & Technical Services December 3, 2015 Board Meeting 1', Central Contra Costa Sanitary District CWMP GOALS* • Goal 1: Strive to meet regulatory requirements • Goal 2: Be a fiscally sound and effective water sector utility • Goal 3: Embrace technology, innovation and environmental sustainability • Goal 4: Provide exceptional customer service • Goal 5: Maintain a reliable infrastructure New Goals are based on recently adopted Revised Strategic Plan Goals (Adopted 11/6/15) ATTACHMENT 2 M� 1 11/24/15 CPmprrAentivr Wastanvnrr Master Pl.n (CWMP) - Gml. and I.rvele.r5.ry CYIYP Oe,N I...Y.YSrv)e.M1OS> newt e.edernre. 1 Critical facilities will be on -line within prescribed targets after catastrophic events (e.g., sudden failures, earthquakes, floods, fire, acts of terrorism, etc.). arssrnw prama,srr as2*sso.Perrmrow ). YouJ,nddr..tl.,a,eer...brenipr . eor. see... a.arwb ya,..r�000�sr.mr,r „�a )ew..a. ' bw.w.Yre•s.erarw(..a . r 1`+>r.n+).7ere wearrr m,.eiw., e.r r.ee wr bat an. a Pn.w. . Pr•a•m era.rv.r,ew.naer �v rtl.Yy,Adasy ere re, .rq err bW aro aron.w Prl.rr s y.a.). Zbnp.emr n..rt. neeMly pn>fO.YtNtrw., ..rrearca.0 nu. elM leertl or pr.r (rare sywnl. vr,..aeed.eav,.r n Y c,P.r.Wrwana. Br.ir (C6) PrePPm..rru ..n.e mrrn.r,p brv—eeeronc —ft .rb row.PPa. nee. br..marrru�arp.oues. a v» orate bq,w.mwe tr.re.rr..r.re.e.:.e.,ewr Red..e.drn. +ro.� enw.,.+.nrrn nem. P,a.c e•erNr.,.n.r.d. w.m..• err ..a. r..e w...r..er.,r..,r.meA...a,.a..,. 3 rreb..era.b.ar.e..rr..ro..emrmn rtl.rbGV an..,rn... a wN TS etsnb,tlb YNer D+ua'� .sae pr,rb dri9.,deaf.e.n W ..brKry.,b Ormrct Preerenr.ro P.IS. >. ' arte,r.ewlq iee a 9.ee rorrow,ro <ommuney mmr« � Prords ncyerd weer (e.p, rsetlsr04 r. era,...,ro o.mrre2ei rrryaro) Nprrd war ,w.aa.nrn'd..rem 4 .. roe.., nr.r.e.ee oa.bm...e..mee, nP.d.mrr. ea ormra..�e.., ra brdnrni.f >..n.. ..,a.r sewn.,,.W.w� P.W ^ert pov,de. Pe.mer, Pnwmoe.?,OWm Yr0 nr.r. J.b%Wde,rtn,eenr en Mr lbrpnrr. Pw_ M J DW_ I. )— Iraee Wen tops tretbrn .ro Eunr. m «Yrmm 5 ,.ew.a an.e Weasebe»e.PS.v. .nrn Pw (GA w.W.r...am,ro Pa.ro.l aa.d, b o.ev twab..ro.Pn.trlr due b drb e,.,.a.s. .nrn.mee. wren. �. �Fz' CD_ Goal 1 Strive to meet regulatory requirements Comply with local, state and federal regulatory requirements. 1 Critical facilities will be on -line within prescribed targets after catastrophic events (e.g., sudden failures, earthquakes, floods, fire, acts of terrorism, etc.). Meet sanitary sewer overflow (SSO) rate of no more than 3.5 (2.75) SSOs per 100 miles per year (within 5 years). Goal 2 11/24/15 Be a fiscally sound and effective water sector utility Develop a cost effective program to recycle water in coordination with local water agencies to achieve "zero" discharge (within 15 years). The program must have a benefit/costs ratio of at least one or greater. 3 Develop a program that maximizes energy efficiency and self- sufficiency that has a benefit/costs ratio of at least one or greater (within 5 years). standard to support all of the District's operations. 2 Incorporate climate change adaptation and resiliency into District programs and projects. Maximize long -term resource recovery projects that have a benefit/costs ratio of at least one or greater (within 5 years). Provide value -added service in all Capital Improvement Budget (CIB) programs and activities while maintaining long- term economic stability. Evaluate new opportunities for additional funding sources for the Capital Improvement programs. M CD_ Goal 3 Embrace technology, innovation and environmental sustainabitity Reduce adverse impacts on the environment and the public through sustainable practices that minimize waste, maximize resources recovery, and embrace Innovation. 3 Implement reliable, state- of- the-an software and information technology (IT) services that are consistent with the industry standard to support all of the District's operations. Incorporate climate change adaptation and resiliency into District programs and projects. Goal 4 11/24/15 Provide exceptional customer service Be a good neighbor and community partner. 5 Provide recycled water (e.g., residential fill stations and commercial hydrants) aligned with service area customers' demands, 4 Develop a process for assessing customer satisfaction, expectations for District services, and desire for general information. Develop a public education outreach program that provides pollution prevention education and is aligned with the customers desire for general information. 'BCD_ Goal 5 Maintain a reliable infrastructure Implement an Asset Management Program for all District facilities based upon triple bottom line and business case evaluations. 5 Establish a process for periodic updates to the Capital Improvement Plan (CIP). Address site access, security and potential impacts to District facilities and operations due to supply chain disruptions (e.g., chemicals power, man -made disasters). Action Requested Board Approves Goals and Levels of Service for the CWMP 11/24/15