HomeMy WebLinkAbout08.a. (PowerPoint) FY 2014-15 Strategic Plan Annual Report-Summary of AchievementsS.a .
FY 2014 -2015 Strategic Plan
Annual Report
Summary of Achievements
Board of Directors Meeting
Ann K. Sasaki
Deputy General Manager
September 17, 2015
Central Contra Costa Sanitary District
MISSION, VISION,
VALU>_S &GOALS
OUR MISSION
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OUR VISION
TO RE A HIGH P[RFORMANCE ORGANIZATION THAT
PILOVIDES EXCEPTIONAL CTISTOMER SERVICE AND
FUEL RFGLII ATORY COMPUAN" AT RESM)NSINF RATES
OUR VALUES
WE ACIIIFVE SUCCESS SY VALUING:
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OUR GOALs
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Effective Utility Management
Ten Key Attributes
• Product Quality
• Customer Satisfaction
• Operational Resiliency
• Community Sustainability
• Employee and Leadership • Water Resource
Development Adequacy
• Operational Optimization Stakeholder
• Financial Viability Understanding and Support
• Infrastructure Stability
Strategic Plan Timeline
October:
Board Workshop -Goal Setting
November: Draft Strategic Plan Reviewed by
Initiate Strategic Plan Meetings Administration Committee
with Staff I ,_,__
Board Adopts Mission, Values,
Goals, and Strategies
July — September:
Review Initiatives and Key
Performance Indicators with
Administration Committee
December:
Administration Committee
Accepts Final Initiatives and Key
Performance Indicators
Formal Strategic Plan Document
Distributed
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Goal One
Meet Regulatory Requirements for the
Good of the Community and Environment
• No NPDES or Title 22 Permit Violations
• Greenhouse Gas Emissions Below 25,000 Metric Tons
• Spills at 3.1 per 100 Miles
• 861 Miles of Sewer Cleaned - 203 Miles Inspected
by CCTV
• Notice to Proceed Issued for the Comprehensive
Wastewater Master Plan
Goal Two
Ensure Financial Stability
• Completed Cost -of- Service Study
• Developed New Rate Model and Rate Structure
• Adopted New Rates
• Board Agreed to Continue to Pay Down the Unfunded
Actuarial Accrued Liability and to Contribute Additional
Funds Toward the Unfunded Liability Associated with
Other Post - Employment Benefits
• Board to Implement a Formal Reserve Policy
Goal Three
Develop Human Capital Resources
• Initiated Succession Planning Committee
• Leadership Academy Held - 25 Participants
• Supervisor Academy Planned for Fall 2015
• Collaborated with Bayworks, WEF and CWEA to
Provide Training
• Completed Staffing Needs Assessment
Goal Four
Be a Leader in the Wastewater Industry
• Power Purchase Agreement with Sun Edison for
200 Kilowatts of Solar Energy
• Applied Research and Optimization Committee
— Zeolite Anammox Pilot, Centrifuge Pilot, Sludge Screen Presses
• Expanded Recycled Water Fill Station
— 1,500 Registered Users
— 4 Million Gallons Distributed
• Concord Landscape Phase II
• Initiated Implementation of the IT Master Plan
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Goal Five
Provide Exceptional Customer Service
• Average Customer Service Rating on Emergency Call Outs
is 3.86 out of 4.0
• Average Customer Satisfaction Rating on Construction
Projects is above 80%
• Meetings with Cities of Martinez, Pleasant Hill,
Walnut Creek, and Ramon
• Coordination with East Bay Municipal Utility District and
Contra Costa Water District
• Collaborating with Local and State Agencies on Emergency
Preparedness
Goal Six
Maintain a Reliable Wastewater Infrastructure
• Asset Management Policy Adopted
• Asset Management Implementation Plan Completed
• Software for New Cityworks' Computerized
Management System Procured and Integration
Underway
• Articles Regarding Overflow Protection Devices in Every
Pipeline Newsletter
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Looking Ahead - FY 2015 -2016
• Complete Recycled Water Wholesale Study and
Comprehensive Wastewater Master Plan
• Streamline Financial and Budget Process
• Continue Implementation of the IT Master Plan
• Go -Live with New Cityworks° Computerized
Management System
• Integrate Asset Management in Developing the CIP
— Condition Assessment
— Predictive Failure Analysis
Looking Ahead - FY 2015 -2016
• Community Outreach
— Outreach to Local, State, and Federal Officials
— Central San University
— Community Outreach Group
— Social Media Policy
• Transparency
— Videotape Board Meetings
— Update Website
— Kiosk and Monitor in HOB Lobby
• Review Existing Initiatives and Key Performance Indicators
— Include FY 2015 - 2016 Board Goals
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