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Home My WebLink About08.a. (Handout #2) Cost of Service Study-External Benchmarking Update (Rev.)External Benchmarking Update Central Contra Costa Sanitary District December 4, 2014 The "Art" of Metric Benchmarking: Who should we benchmark with? What are we measuring? Are the measures derived the same? How do we normalize for a more "apples to "apples" comparison? (iterative process to normalize) CCCSD BOARD MEETING District Ac IVI We are here Partner Legend 12/4/2014 2 The "Art" of Metric Benchmarking: Who should we benchmark with? What are we measuring? Are the measures derived the same? How do we normalize for a more "apples to "apples" comparison? (iterative process to normalize) CCCSD BOARD MEETING We are here 12/4/2014 District Activity Partner Activity 3 • Design o Six question survey hosted online o Financial data gathered via published budgets o Organizational Charts provided by agency staff and RFC CCCSD BOARD MEETING 12/4/2014 ,r. �-- This brief suvey is being conducted by Rate's Financial ConsWLarts (RFC) as part of an Organizaboral Need, Assessment on behal d the Central Contra Costa Saritary DnstncL The survey P- Pase,s to assess genial demographics and semces orgardmona ,trucnse costs and staffing at a r.gh.level to selected peer California organizations that provide similar wastewater cdlectlon and treaaaent services Your organization is one of or& 8 that the District has requested ,nfontation from Raftehs may Mow up mth a short phone cal to ctanty our understanding of the monition you provide The raw data from the survey vnl be shared in you and others in a confidential manner I you world like to discuss this arecuy please cal. Central Contra Costa Santary District – Danes Gemmel Environmental Services Dry Atgr dgeMM04,Ce asan org (925) 229 -7118 Reteks Financi o nus al Cnsul a-Akbar Al ,n ktan Crnaw aa` khan@raftel5 com (828) 58 3-1897 In addition to this electronic survey one of our primary oblecnves is to assess organzahonal structures and how services and grog are organized The more detailed the structure the better our cornoanson can be While we do not reed names portion titles and numbers all Rd Time Equivalents ,n a grad world be very helphd as we compare leatwe staff allocations w8nn functional areas Please send you Organizational Charts) with staff allocations to amlihanCraftelis can We thank you In advance for vour participation 1. Please enter the total number of customers served by custtmwr class. R.ad..W hdtnnd fAUnop.lraher U # 2. Please check all the services that your agency provides to Its customers. �.t — %'- 1.landmanc. lYatt.ada T,.ann.rd R.cycl.d Wau FOG R.c.mrg 4 Raftelis Financial Consultants - Akbar Alikhan. Consultant aalikhan @raftelis com (626) 583 -1897 In addition to this electronic survey, one of our primary objectives is to assess organizational structures and how services and groups are organized The more detailed the structure, the better our comparison can be While we do not need names, position titles and numbers of Full Time Equivalents In a group would be very helpful as we compare relative staff allocations within functional areas. Please send your Organizational Chart(s) with staff allocations to aalikhan @raftelis.com. We thank you in advance for your participation 1. Please enter the total number of customers served by customer class. Residential Commercial �- Industrial Agricultural Municipal /Other * 2. Please check all the services that your agency provides to its customers. Collection S,stem Maintenance Wastewater Treatment Recycled Water FOG Receiving Household Hazardous Waste Recycling Other (please specify) CCCSD BOARD MEETING 12/4/2014 5 * 3. Please enter the following regarding your agency's treatment and collection system... Total rated daily treatment capacity (in mgd). Average daily flow (in mgd) Miles of wastewater collection system maintained Number of pump (lift) stations operated and maintained 4. Please enter the total number of budgeted full-time equivalents (FTEs) for the following work functions... Entire Organization Collection system operations and maintenance _,... - reatment facilities operations and maintenance Engineering & technical support (CIPJR &R) Regulatory & Environmental Compliance (inspection, laboratory. permit compliance) CCCSD BOARD MEETING 12/4/2014 t-1 * 5. Please check all the functions that your agency performs internally. Only check the boxes where your agency performs at least 75% or more of a particular function with its own employees. F— Treatment Plant Design F— Collection System Design F Biosolids Disposal F— Survey F Legal Counsel f— Landscaping Services F Training F— Fleet Maintenance Other (please specify) * 6. Please enter your contact information_ Name Email Address 1 Phone CCCSD BOARD MEETING 12/4/2014 7 Participants Orange County Sanitation District (OCSD) 2. Union Sanitation District (Union San) 3. Sacramento Regional County Sanitation District (Sac Regional) 4. Inland Empire Utilities Agency (IEUA) 5. East Bay Municipal Utility District (EBMUD) 6. City of San Diego — Wastewater Enterprise Selection Criteria: • California Agencies • Similar to Central San in Services • Perceived ability to respond and provide information • Proximity to Central San CCCSD BOARD MEETING 12/4/2014 EBMUD I EUA OCSD Sac Regional San Diego WW Union San Central San 650,000 830,000 2,500,000 1,400,000 2,200,000 335,000 471,000 CCCSD BOARD MEETING 287* 320 66 - 290* 84.4 52.37 64 626 372 198 580 480* 181 140 3,168 872 255 156 3,019 140 33 24 783 287 53.8 35.2 1,500 * Wastewater portion of total enterprise 12/4/2014 9 EBMUD IEUA OCSD Sac Regional San Diego WW Union San Central San • • • • • • CCCSD BOARD MEETING 12/4/2014 10 • • • • • • • • CCCSD BOARD MEETING 12/4/2014 10 EBMUD IEUA OCSD Sac Regional San Diego WW Union San Central San A A A • A • A A • • • • — Functions primarily performed by wastewater enterprise A — Functions primarily performed by another enterprise within the same parent organization * - Added by RFC /CCCSD - need to be confirmed CCCSD BOARD MEETING 12/4/2014 • i • 11 Treatment FTEs per MGD Rated Capacity 1.4 1.5 <s L2 2. 1.1 ,s a 0 0.9 1.0 0. 0.7 0,6 0.4 0A 4 EBMUD OCSD IEUA Sac Regional San Diego WW Central San Union San Rated Ca acit 320 372 84.4 181 255 53.8 33 Treatment FTEs 138 243 79 180.5 273 78 49 CCCSD BOARD MEETING 12/4/2014 12 9.0 8.0 7.0 6.0 5.0 580 1 783 4.0 4.0 ._ 3.0 2.0 1.0 0.0 OCSD Collection FTEs per 100 Miles of Collection System Pipe 4.5 4.1 5.9 7.7 N/A N/A Union San Central San Sac Regional San Diego WW IEUA EBMUD Coll. System Miles 580 1 783 1500 1 3168 3019 1 64.4 0 Coll. System FTEs 23 1 32 67 1 187 231 1 6 0 CCCSD BOARD MEETING 12/4/2014 13 The degree of detail and confidence level in the data from the Partners' vary and additional information is required. Cost information is highly varied and requires extensive normalization to make a comparison. The fairness and value of this comparison may not be relevant to the staffing study. FTE comparisons for Engineering, Administration, Regulatory Compliance and other functions require additional data from partner agencies to confirm and normalize FTEs. CCCSD BOARD MEETING 12/4/2014 14 • There are similarities as well as notable exceptions Number of Departments o Nomenclature Position Descriptions There is no single "correct" organization structure. However there are functional similarities in how groups are arranged. CCCSD BOARD MEETING 12/4/2014 15 287 Budgeted FTEs Board of Directors General Manager Deputy General Director of Manager Administration • Fleet Services • Human Resources • Pumping Stations • Information Technology • Safety • Safety & Risk • Laboratory Management • Collection System • Finance Maintenance • Purchasing & Material • Process Control Services • Plant Operations • Communication • Plant Maintenance Services Secretary to the Board Director of Engineering • Household Hazardous Waste • Environmental Compliance • Planning • Survey • Plan Review • Permit • Development Inspection • Asset Management • Capital Projects CCCSD BOARD MEETING 12/4/2014 16 626 Budgeted FTEs Board of I Directors General Manager's General General Office Manager Counsel Office General Management Administration 01 FaCIIIt12S Board Services Human Administrative Operations & Resources Services Support Engineering Maintenance Public Affairs Services muman Kesourc Haminlstranve racnrcles Lngineenng operations & Administration Services Support Service Administration Maintenance Administration Administration Workforce Financial Planning Development Management Fleet Services & Plant No. 1 Equipment Project Operations Workforce Contracts, Rebuild Management Planning Purchasing & Office Plant No. 2 Materials Facilities Operations Management Engineering & Engineering & Services Construction Building, Information Grounds & Technology Collection Environmental Mechanical Facilities Compliance Maintenance Risk Management Instrumentation & Electrical Maintenance Environmental Laboratory & Ocean Monitoring CCCJU DUAKU IVIttIINU 1L141LU14 17 Central Contra Costa Sanitary District 11V I Board of Directors (5) UNION SANITARY DISTRICT 140 Budgeted FTEs �t , Manager i L �■ I Services Fabrication, Malronance, BusUtiest S Manager Manager Manager and Construction Manager Manager Cam. •arSrumne TtttncvV•I.fec(urgl(8r 'LILI, . Sr 015 DDAIt) ,RACnw --11) •AdrrsaYr Spe-W 1(1) •Accw rV TMM.l •AdaaLVe mYK -i -- , S, Network •Erxaa,nn ",t (d) spmuhit 1 i' - PLY�tn Cuitairef E Semce r Tarn Mdnlrwanvet ahi,r lrl •KiGMlp lire Gk4Voard •Aa 'AS95artl ErQn rf2l Settet,rY"I ll1 MimclAer r(al • ASSRitrt b the GlAHoard .EC •Err9neerr" le. unl (I, _1oWr(I)TC7rWOrarY -LC •Aisocu:e Erg —(1) •Ec •Caaul R. rp_vrw(2) -EC .Cwm—roon L. CooednT (I) Co •Cor,owlan kG m'a(1) V. •CUit9mpr Servxe Fce ya MoW (2, •Engaer Tttlnucr4nsl D f— ptvas, (1) •Vefawy for Eng Tech ( I .1'._Ytar CAnst lr p w V HIM Maxaerlar,ce/TV Support Cmsiructlon Researca Ica Team Team Teem d Support T e 5pe .kv l •Cokcwn system •AO+.r.e'rve Specu!r r •Lo7ect4,r1 S7xcm .ACmmtrzrve sm--,u N'p MU 117) 1 (1) 1YOrker I lr) I It) I (1I 'COleiwn Srs,em •Fleet IAttharac a (21 .kw Cotkcwn •Gxrrast 1 f7) 1 (3) Work. 1 (4) •Lrtl�r 121 v'- lemkcwn 1,, • yl eRl -Lead Colkcwn •IAaKenmce ASxit,n (i1 Lae Drat I) N(1) Syt4e w ke, p) •klectoraca (1) •Sr Process Flgnc Il' al Program T.—Y IU CSWI(I) •Plannc+M_I olm o'1 n Spec Wit (i) Inipecla lt' 1 General Manager 5 Work Group Managers 11 Coaches 14 Teams 140 Total Positions TatW Predllcirvo DDeraUOns •p" Opem:or I (11 •PLya Opn•YOr a 1(9) •Plan Opersor a Trainee (2) •Pk- Cpnaxr*. 7— (1) •VacanC¢s ror PO O Trenees(1) Orgem2eemel I Financial McW,als Ebcu,cap Mechanlcr Inlomullerl Menepemenl Support Toom TxflrloloOY Supper Teom Imemel Toam Tull Tern Seam d`t , Teem 'ACnt Spec,e.'a1a 11) •1.lesharac ".1) •arSrumne TtttncvV•I.fec(urgl(8r 'LILI, . Sr 015 DDAIt) ,RACnw --11) •AdrrsaYr Spe-W 1(1) •Accw rV TMM.l •AdaaLVe mYK -i EledK .(4) Workv :" (29cl,ee4kr , S, Network •Erxaa,nn ",t (d) spmuhit 1 i' - PLY�tn Adnr;eak>111) Heaiha •Mm •WcfusnJ Agerp NI'. •Sr Devtloper'DDA(115XelY Program FaurKW .ti •Sr IT Anah'st(I' Da19er(I, An"t(1) .Saaekeeiaf MII .H-- Romuces .Sr Accaysan i ) •GWekeetxn I0 AMrur:;ro;or .1 1 •Hmm Resarcgs A.*V ;1) •Org Prb,r e Pro •lam L" •Teihracal Tram" Pogram 1lanager 11' Oclat,or 1 2014 CCCSD BOARD MEETING 12/4/2014 18 00-1 1- " " > - qPq-P 1) • Assistant to the WSoard -Ado Secretary(l) (1) 7 • Ass rstant to the G IV'Soard -E C 1) Secretary(l) Temporary -EC •Assoc4ate Engineer (1) -EC' -Caw-al Receptwmrst (2) -EC .Co,, murecatjon -Env Coordinator (') Ca •Construcum Inspector 1 (1) 'Vac - Customer Service Fee vvac Anafysd (2) -Engineer Tec hru an ill (1) •RCceV*n*t (1) - vacancy for Eng Tech (1) •Vac ancy for Crnsi tor (1) now rr � iii CCCSD BOARD MEETING 12/4/2014 19 "P "P qPi "P it /III art T I - AdministraINe Speckatst . U (1) R _ -F" Mechanc n (2) . •Jamto` (2) - 14witenanc a Assistant (1) +*c haruc 1 (1) •Plmner fSc hedu*r 0 (1) CCCSD BOARD MEETING 12/4/2014 20 Technical Servkm Manager Manager (5) (t40) Manager Czech Czech Cinch Coach Gooch COWIN Cinch (R,otfls) � ch fDeYs) Eempmeetal MexeerlenceRV Support C'pn3YtUCiKK1 Research Term Producllw ImproemenK Ser a Teem Teem Teem 8 Prelecls Tmllrl Topm Stlpppl Ope I-S Teem T PI I! •Aemnsawrve specuksl l (I) ' M-9 -4W the GALUIau •Aeev V.— Splrw 1 'CIA-1- SVV_ •Atlr. w'w.•.e Specuast Lofkclm SYS:em •AbrnnYxrve Spec.akst •Rm Operxa' I If I 'Al4 nl Ergr.eerl2) SecrllarWl) 111 W— 113) Ill) Erg—( •ASS6Idw 101he GI.L'Gaatl .EC MIEpec1IX 1111 •c k't— SYS4en. •F)eel Ll�n .(2) ,��rCdCClI� .Chll r3) •� �'YYOr eI�) •Ery.eemg i' h1— ant 0) Sl twy(l) Tenw — -EC M.speclal l (3) WIXkm I N) •fakx (2) System W.r.tt (3).Lab —l. (lll •Puw Owx. (11) l l2l •A...r Eryrle 0) •EC hspw.U(21 -Leaf Cdkclun •IAaalerwrce ASS6:tte(1) .S• Process. •PIj 0;er sT.as.tt(fl •Cawal Recap' rst (2) •EC MSDectorN (f) System \YaAer (3) 'Lkthvx 1(1) Er.�.rwlll Nec- -W PO Tfarees(1) - CIXmarycs •Errxwn.mral Ro,r 'V.c I. CSIYI (1) •PL— fSc1.ed le, 111) Cvwtrmfw(I) CowCwl rn spec (I) •Cl1MNCllon k=mlx l(1) 'V—my Ad "1 (1) •C's_Se Ftt 'V.—Y EC k. —Iwlt- An4f. (2) - cngncer TaK C p (1) •Receplvlsl (1) NecancY lw Erg Tech 0 =Jat'tteYltt Cmsl 1 General Manager 5 Work Group Managers 11 Coaches 14 Teams 140 Total Positions Central Contra Costa Sanitary District 'AWL r ►� g and Construction Manager Manager li (2S) Czech coecn Cmcn i 0lgenl2etlonel imancral Meterlah EleclnceU Mechenlcel Infwrt.elnrl �� Temn IreerTml Men�elflenl Support Tonm Tochnotopy s_ Toem Toem Teem Temp 'AGn, Speculell IT) +AeLI. I()) • Sr GIS OGN11 •Aen.ae•• awe •ACClwve.p Ad.vasaatAT •N>;her.ere Tm ha wV -U cIli— l (el .O AtlnlnNrxw (f l sx aat1 1(I) Ttthv[al Ekclrlcen(4) 'UI*Iv Wooer ,li Spec*V (1) Paett(2) •h Wh—k •Emrwxnnreat SWdMI(3) •Bu 'a(1) •PL.w.er Scl.eQb ALI --"(I Heafl,& •F'__I •Pln_-gAPM 1(l' • Sr 0ldo —I013A 11) See - 11101— Eka W 1) • Sr IT An.*pA (1, 1.1—W (1, Ajsi I1) •Storekeeper y1. •Horan •S, Attarlart •grwekeeplr 1 (. Reaov ,I) Aaeyrraa :cr m •HUnarl 4lmurces - mce Plnom.) -1` hl al Treeing Rogan. lj-.m (1, October B 2014 CCCSD BOARD MEETING 12/4/2014 21 Sacramento Regional Sanitation District Organizational Chart Regional San Leadership SRCSG C1pr - rations Ruben Robles rchoWater ' ro: Engineering Mike Crooks ..11h7f•lb SIM Rama Operations & Maintenance Glenn Biel felt r-r- Openn nts Support Mitch Maldrand r_ r_ Safety Deborah Celestre Policy & Planning Christoph Dobson Planning Dave Ocenosa Legrslanve & Regulatory Affaus Terrle MitchelW Source Control IF lnformahon Technology Mehul Rangw Paul Central Contra Costa Sanitary District 1 286 Budgeted FTEs .15B esawo tD OFFICE OFTHE GENERAL MANAGER Spidal Asst. to tho Oil Spacial Asst to the GM • Imergwemmemal Affairs PuWc Affairs office Of the DFsWd Seaotery , —I_ OPERATIONS i MAINTENANCE DEPARTMENT BOARD OF DIRECTORS GENERAL MANAGER Ala onclor R. Coat ASSISiat to the Garloral Manapor DEPARTMENT I I FINANCE OFFICE OF GENERAL COUNSEL CC REAL ESTATE I DIVEION WATER CO CATION ADMINISTRATION N CHART April 2013 HUMAN RESOURCES DEPARTMENT EMPLOYEE RELATIONS DIVISION EMPLOYEE DEVELOPMENT DIVISION EMKOYEE SERVICES DIVISION NATURAL I ARA710N8 IN TION RESOURCES i OPE SY�6T�E DEPARTMENT DEPARTMENT DEPARTMENT DEPARTMENT WATER RESOUP EASTBAV MASRIHm"C" i015iW10UT10N ElIQ01EEWN6 DATA CENTidH PLANNING ON. iREC.011� OFFICE CONSC DIVISION gV6'C" gVIS10N OIVISWN DIVISION DIVISION WS RAEY R SE UL LY Mi�IJDME)If PTA P �COMIANCE DMSION DIVISION DIVISION OFFICE DIVISION CONSENNSUS WATERS}® CDtS1RUC1lON SERVICES IL MANAGEMENT RSECURRY TEAM BREC.DIV. DIy�ON DIVISION 1HY13bN OFRCE t11VI810N SERVICES INV. OFFICEUT WATER DST. PURCNASTNO PLANNING DIY. DIVISION CC REAL ESTATE I DIVEION WATER CO CATION ADMINISTRATION N CHART April 2013 HUMAN RESOURCES DEPARTMENT EMPLOYEE RELATIONS DIVISION EMPLOYEE DEVELOPMENT DIVISION EMKOYEE SERVICES DIVISION 74 FTEs Administrative Assistant III Administrative Assistant III Administrative Assistant II Administrative Assistant I Finance Manager Accountant Accounting Technician Accounting Technician Account Clerk II Buyer Updated: Sep 2014 Business Service s Director Resources & Risk Manager Human Resources Analyst II Safety Officer Delta Diablo Organizational Chart Board Member Board Member Board Member Ft. nager/ General tary Manager oard Engineering Services Director/ District Engineer IT Manager Prtdpsl Enplr- Deputy General Public Mana�r Information Manager Plant Manager Laboratory Manager Computer Associate Analyst Engineer Environmental Compliance Pram Mareger Operations Supervisor Recycled Water Coordinator Mechanic III Technician III Engineer Collection Associate Housetald Hazardou s Instrumentation System Mechanic II Mechanic II Engineer Wxker II Maintenance Maintenance Instrumentation Mechanic 11 Mechanic II Walla TarhNain Maintenance Maintenance Mechanic II Mechanic II Technician II Maintenance Senior Operator Senior Operator Senior Operator Chemist 11 Associate Warehouse Specialist Engineer Senior Operator Senior Operator Operator III Chemist II Construction Inspector Operator III Operator II Operator III Chemist II Engineering Technician I Operator II Environmental Operator 11 Operator II Compliance Specialist 11 Operator I Operator I Operator I Environmental Compliance Maintenance Manager Maintenance Supervisor Maintenance Maintenance Instrumentation Collection System Mechanic III Mechanic III Technician III �Abrker III Collection Maintenance Maintenance Instrumentation System Mechanic II Mechanic II Technician II Wxker II Maintenance Maintenance Instrumentation Mechanic 11 Mechanic II Technician II Instrumentation Maintenance Maintenance Mechanic II Mechanic II Technician II Maintenance Maintenance Utility Laborer Mechanic II Mechanic II Utility Laborer Warehouse Specialist • Validate all data and information!! • Refine the Services and FTE's within functions to confirm and normalize staffing comparisons. (Validation) • Review total number of job /position classifications for each partner. (Central San has a total of 111 job classifications) • Review areas of focus (e.g. planning, regulatory and other strategic functions). CCCSD BOARD MEETING 12/4/2014 26