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HomeMy WebLinkAbout03.c. Training Consultants OverviewSc'. CCCSD Trainings COMMUNICATION SERVICES: Customer Service Training for New Employees Facilitator John Ford a. Two four -hour modules. Areas covered include: i. Customer Service philosophy and skills ii. Listening Skills iii. Conflict Resolution iv. Emotional Intelligence 2. Customer Service Refresher Facilitator John Ford A four -hour training to explore new ways to reach consensus and implement decisions, as well as embrace a renewed vision for exceptional customer service. The entire Management Team has already completed this training. Supervisors are scheduled to begin the same training in mid -June; all other staff to follow. 3. Management Academy Facilitator Larry Bienati, PhD A program designed to help managers and supervisors improve their overall management effectiveness and set forth opportunities for personal career development. The program will be led by Dr. Larry Bienati, who will lead five faculty and industry practitioners who will share best practices in leading people and organizations. The program will take place over an eight -month period, starting in September 2014 and ending in April 2015. The program is open to District Managers and Supervisors. 4. Supervisors Academy A program similar in structure to the Management Academy for staff who have the potential and desire to assume important leadership roles in the future. The purpose of the academy is to create a culture of leadership, personal responsibility, and exceptional customer service with a long -term vision of the District. The program is still being designed and is expected to launch by January 2015. HUMAN RESOURCES: 1. Avoiding Sexual Harassment Training As mandated by A131825, this training is given to all District employees every two years. Our Labor Counsel, Hanson Bridgett, conducts the training and educates employees on the legal definitions of legal harassment and other discriminatory behaviors. 2. Norcal Consortium The District is a part of the Norcal Consortium which is sponsored by the employment law firm of Liebert, Cassidy, and Whitmore. The Consortium offers all day seminars once a month to all its member employers on HR related topics such as performance management, conflict resolution, labor relations, implementing lawful disciplinary actions, etc. 3. Ad -Hoc Trainings Human Resources also conducts trainings on various topics throughout the year. Those include benefit fairs, wellness fairs as well as several brown bags in areas such as Retirement/Pension, Benefits, Recruitment/Class and Comp, and other HR Procedures and processes. SAFETY /RISK MANAGEMENT: Safety and Risk Management conduct various trainings (tailgates) such as Safe Driving Practices, Ergonomics, Confined Space Entry, Blood Borne Pathogens, etc. Risk Management conducts training on several Emergency Management components on topics related to Disaster Response and Recovery. SECRETARY OF THE DISTRICT: 1. A131 234 Ethics Training Training for Board Members and staff on laws relating to personal financial gain by public servants, government transparency laws, the Brown Act, laws relating to claiming prerequisites of office, including, but not limited to, gift and travel resources, gift of public funds, mass mailing restrictions, etc. and laws relating to fair processes and disqualification from participating in decisions affecting family members. 2. Brown Act Training Training for District staff regarding open meetings law requirements, communications with Board Members, serial meetings, laws governing agenda requirements. 3. Records Training Training for District staff regarding records management and archiving.