HomeMy WebLinkAbout07.a.1) (Handout) IT Master Plan Update7a.1)
(Han d, d)
IT Master Plan Update
Central Contra Costa Sanitary District
Board of Directors
June 19, 2014
Agenda
Objectives and Methodology
Progress to Date
Timeline
Assessment Items
Security and Business Continuity
Intersections
Discussion
2
ITMP Objectives
The ITMP provides the bridge to close the gap
between the capabilities of the District's present
technology environment and business
requirements.
3
rl
IT Mgmt &
Staff
Interviews
Ab1W /gb
9
Departmental
Tasks / Activities
:1I1[�I�[�l[0-IR
User Planning & Strategic
Best Practices Enterprise Tasks /
Stakeholder Prioritization Plan
Interviews Assessment Activities Workshop IRDevelopment
IT Organization
Voice of the Tasks / Activities
User Survey
Govern
Survey T Assessment IT Strategic Governance
Y g
Report Report Plan Tools
ITMP Development Progress
Voice of User Survey ............................. Done
IT Services Assessment .........................Done
Business Technology Assessment ..........Preliminary
Task and Initiative Identification ............ In Progress
Strategic Plan Development ..................Pending
5
ITMP Current Activity
Working -Draft of IT Assessment Report
Includes:
Observations
Recommendations
Action Plan
Under review with District staff
Developing tasks and initiatives for prioritization
9
ITMP Timeline
December -May
® C C
Q-11OLWO111101011V
(a) Key
Technology
Challenges
(b) Organizati
(g) SWOT Maturity
Levels
Summary of IT
(f) Business Assessment
Application (c) "Voice of the
Effectiveness User" Survey
(d) Best Practices
(e) Gap Analysts Assessment
Best Practices Assessment
Customers (External)
Service Delivery
, Y
X41
A¢ •,.
It 81%-100%
'Po
OG,s. 51% 80%
21%-50%
Infrastructure
Operations (Internal)
i
�, co
e
,0
a
Q'
Gap Analysis
Best
Practices
Assessment
Maturity Level: Frontier
Best Practices Conformance: < 20%
Service Expectations Gap
Capabilities Gap z .-
Y X,
4
User Target
Satisfaction Maturity
State
Proactive
51%-80%
Lfiervice value
> 90%
10
Care business Application
Effectiveness - Preliminary
t
m
'x
O
J
I
People Process Constrained i Effective Application
I
I
I
GIs Recruiting SCADA
p (ESRI) (NeoGOV) (Transdyn)
I
SCADA
OTIS (Wonder
(Common Ware)
Spot)
- I
Document I
Mgmt
(LaserFiche)
f
CMMS
(MalnSaver)
I
— — — — — — — — — — — -- — ----- - - - - -- —
CMMS Public
(Accela) WebPage
I
GIS Reporting Ad -Hoc
(GDI / (Cognos / Databases
Geomedla) InfoMaker) (MS Access)
I
I
L \ I I Being replaced by
l I I ESRI GIS software
I I (please see
1 above) 1
I
Ineffective Application ; Application Constrained
I
Low User Effectiveness (i.e., People / Process / Training) High
SWOT
li
AW
Positive
Highly experienced staff, familiar with
District environment and business
processes
Staff is technically capable
Infrastructure (Servers, storage devices,
etc.)
►' Senior management is commuted to the
use of technology as an enabler in the
attainment of strategic business
objectives
Negative
Staff members not fully trained to handle
current responsibilities
i► Functional responsibilities not well
defined
+► Organization Structure inhibits focus on
customer support
t lack of effective external and internal
communication
i► lack of consistent application of best
practices
s Ad -hoc approach to technology
governance
f Dated application and technology
portfolio, irKluding infrastructure
components under the direct control of
user departments
12
Recommendations Will Address
Staffing and Organization
District IT Management Structure
Roles and Responsibilities
IT Strategic Leadership
Business Application Needs
Best of Breed vs. Consolidated Functionality
Enterprise Systems and Departmental needs
Initiative Roadmap
���� 13
Focus an Security
Recent events have heightened concerns
Special sub - project commissioned to address:
Network vulnerability assessment
Data backup tools and practices
Project launched on dune 6
Report and recommendations due .July
ILAI
District Project Intersections
Asset Management Project
Collaboration established
IT business application segmentation and requirements
Recommendations will align
Cost of Service Study
Collaboration to be established
IT staffing recommendations to align
ka
15
Discussion
IVG