HomeMy WebLinkAbout07.a.3) (Handout) Report on outcome of staff’s efforts with customers and other agencies concerning improvements to the permitting process (resulting from changes implemented during the permit counter connection fee recovery process).-7. a. s)
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Item No. 7.a.3)
CCCSD Permit Counter
Staff Efforts to Improve the
Permitting Process
Tom Godsey
Senior Engineer
May 15, 2014
Central Contra Costa Sanitary District
Overview of Permit Counter Changes
• Staffing Changes and Reconfiguration
• Procedural Changes
• Outreach Efforts to Local Jurisdictions
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Permit Counter Changes
• All new staff members at the Permit
Counter
• Specialized In -House training provided by
SunGard in December 2013
• Remodel of Permit Vault area
• Procedure Manual
Procedural Changes
• Collection of Fees
• Fees for any parcel already connected to
CCCSD sewer are paid at building permit plan
review. Consistent with District Code Title 6
Collection of Fees and Charges, Chapter 12,
Capacity Fee Program, Section 0.30(D)1
Time for Payment and Penalties for
Delinquent Payments.
• Fees for newly developed parcels are still
collected at permit issuance.
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Procedural Changes (Cont.)
• Permit and Application Aging
• Permits without activity for 6 months can be
extended for up to 2 six -month periods
• Applicant notified in writing
• First 6 -month extension provided at no charge
• Applications are followed up on after 18
months to determine project status
• If determined project has been cancelled or
withdrawn, CCCSD application is closed
Outreach: Individual Meetings
• 9 meetings with local jurisdictions
• Started in 2012 and are on -going
• Led to positive process improvements
• Open lines of communication
• Change in building permit plan review process
• Continued process improvement
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Outreach: Sewer Summit
• Wednesday, May 21, 2014
• Invitations sent to all agencies
• 30+ RSVP's received
• Provide an open forum to increase lines of
communication
• Topics to be covered include:
• Early interaction in planning process
• Sewer Inspections
• Wastewater Pretreatment
Questions?
5/15/2014
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