HomeMy WebLinkAbout04.i. Delete Information Systems Specialist position, retitle Network Coordinator and Network Technician job classifications, and add System Support AnalystCentral Contra Costa Sanitary District
' BOARD OF DIRECTORS
POSITION PAPER
Board Meeting Date: February 7, 2013
Subject: DELETE ONE VACANT INFORMATION SYSTEMS SPECIALIST POSITION
(G64,$5,761-$6,970), RETITLE THE NETWORK COORDINATOR
CLASSIFICATION TO SYSTEM ADMINISTRATOR, RETITLE THE
NETWORK TECHNICIAN CLASSIFICATION TO TECHNICAL SUPPORT
ANALYST; AND ADD AND AUTHORIZE THE FILLING OF A SYSTEM
ADMINISTRATOR POSITION (G70, $6,647 - $8,042).
Submitted By: Initiating Dept. /Div.:
Curt Swanson Administration
Provisional General Manager
REVIEWED AND RECOMMENDED FOR BOARD ACTION:
T. O'Malley — Human Resources Manager 3v�
C. Swanson
Provisional General Manager
ISSUE: Board of Directors' approval is required for revisions to job classifications as
well as the deletion, addition and filling of positions.
RECOMMENDATION: Delete one vacant Information Systems Specialist position
(G64, $5,761- $6,970), retitle the Network Coordinator classification to System
Administrator, retitle the Network Technician to Technical Support Analyst, and add and
authorize the filling of one System Administrator position (G70, $6,647- $8,042).
FINANCIAL IMPACTS: Upon approval, this action will result in an annual net cost of
$24,000 which takes into account salary, benefits, and pension costs at the maximum
steps of the salary ranges.
ALTERNATIVES /CONSIDERATIONS: Do not revise the job classifications or delete,
add, or authorize the filling of the position. If this action is not approved, the Information
Technology Unit's ability to effectively provide IT services to the District will be reduced.
BACKGROUND: The Administration Department has recently evaluated the
organizational structure within the Information Technology Unit and has determined that
there is a need for several changes.
First, staff is requesting retitling the Network Coordinator classification to a System
Administrator and the Network Technician classification to a Technical Support Analyst.
These changes are necessary to accurately capture the essential duties assigned to the
classification and to aid the District in attracting the appropriate candidate pool when
conducting recruitments.
Second, the Administration Department has one filled Systems Administrator position
and has determined that a second position is necessary to meet current staffing needs.
J�- i.
POSITION PAPER
Board Meeting Date: February 7, 2013
Subject. DELETE ONE VACANT INFORMATION SYSTEMS SPECIALIST POSITION
(G64,$5,761-$6,970), RETITLE THE NETWORK COORDINATOR
CLASSIFICATION TO SYSTEM ADMINISTRATOR, RETITLE THE
NETWORK TECHNICIAN CLASSIFICATION TO TECHNICAL SUPPORT
ANALYST; AND ADD AND AUTHORIZE THE FILLING OF A SYSTEM
ADMINISTRATOR POSITION (G70,$6,647-$8,042).
This position will be responsible for supporting the network, the server, as well as
providing general hardware and software support, which includes, but is not limited to,
the setup and configuration of servers; providing phone, voicemail and email support;
maintaining and updating Microsoft active directory; documenting system changes
related to network hardware and servers; working with support vendors; and assisting
the Technical Support Analysts in supporting end users.
The Information Systems Specialist position is vacant and is no longer needed and is
being used to offset the cost of this action.
Attached are the drafts of the revised job classification reflecting the title changes for
the Network Coordinator and Network Technician classifications. Any additions are
denoted in blue and any deletions are denoted by red strikeouts.
This action, which was originally recommended for approval by the Human Resources
Committee on October 30, 2012, was continued from the December 6, 2012 Board
meeting and referred back to the Human Resources Committee for further discussion.
The Human Resources Committee considered the matter again on January 25, 2013
and recommended Board approval.
RECOMMENDED BOARD ACTION: Delete one vacant Information Systems
Specialist position (G64, $5,761- $6,970), retitle the Network Coordinator classification
to System Administrator, retitle the Network Technician to Technical Support Analyst,
and add and authorize the filling of one System Administrator position (G70, $6,647-
$8,042).
CENTRAL CONTRA COSTA SANITARY DISTRICT
Effective: 07/01/08
Range: G -70
Respirator Class: 3
NETWORK GOORDINATQR SYSTEM ADMINISTRATOR
DEFINITION
Provide a variety of technical and non - technical support and network administration in
support of personal computers and related voice and data networks including hardware
and software; confer with and provide assistance to District computer users as needed;
provide training to District staff; and perform other related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receive supervision from the Information Technology Administrator.
EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the
following:
Install, monitor, and maintain network system software including operating systems,
database and data communications control systems, and other utility programs.
Test and evaluate new software and implement District -wide upgrades as necessary.
Work with District staff to assess their needs and to develop hardware and software
application solutions specific to their use.
Write program documentation and user procedures and instructions; conduct one -on-
one and classroom training in common software applications.
Provide technical assistance to District users in the operation and maintenance of
personal computers; serve as network administrator regarding the on -going
management and backups of data and applications on file servers and the optimization
of network performance.
Maintain all Network directories and resources including user profiles, printers, disk
volumes, and e -mail applications.
Identify the source of operation problems, including hardware and software, for
microcomputer systems; analyze and assess the nature and degree of the problem and
correct or facilitate repair via appropriate service organizations.
CENTRAL CONTRA COSTA SANITARY DISTRICT
System Administrator Netwerk Geordinate (Continued)
EXAMPLES OF ESSENTIAL DUTIES
Maintain knowledge of current and upcoming networking technology and applications,
evaluate their application and implement as appropriate at the District.
Maintain, manage, and expand the District's phone systems including PBX, switch
management console, and voice mail. Move, change, and add new phone extensions,
phone system features, and voice mailboxes. Troubleshoot and resolve phone issues
working with system vendors as appropriate.
Plan and implement new technology for voice and data networks.
Provide installation, maintenance, and administration of desktop personal computers,
servers, data networks, telecommunication systems and circuits and its operating
system, software applications, database and hardware, including backup procedures,
wireless networking, remote access, network security, and disaster recovery.
Provide technical and functional coordination to contract consultants as appropriate.
Perform related duties as required.
MINIMUM QUALIFICATIONS
Knowledge of:
Principles of desktop PC's, servers, networks, and telecommunication systems.
Methods of instructing others in the use of computer equipment and applications.
Office administrative practices and methods, including record keeping and the
operation of standard office equipment.
Ability to:
Intermittently analyze data, identify hardware problems, problem solve software
and network - related problems, interpret user needs, and explain a variety of
issues to users.
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CENTRAL CONTRA COSTA SANITARY DISTRICT
System Administrator (Continued)
Ability to:
Sit at a desk or computer work station for long periods of time on a continuous
basis; twist to reach equipment in surrounding work area; perform simple
grasping, pushing, pulling, and fine manipulation; use telephone; write or use a
keyboard to communicate through written means; and lift or carry weight of 25
pounds or less.
Install, maintain, operate, and trouble -shoot microcomputer hardware and
software.
Learn new software releases and facilitate their implementation.
Analyze user problems, evaluate alternatives and reach sound conclusions.
Work independently to prioritize and manage a heavy workload.
Proactively identify and address problems and recommend solutions to
supervisor as appropriate.
Communicate effectively with end users, consultants, vendors, and others
encountered in the course of work.
Prepare effective user instructions, documentation and other written materials.
Train District staff in the operation of microcomputer applications, including
explaining system concepts to non - technical users.
Build and maintain positive relationships with employees and the public by
providing high levels of customer service; diplomatically work with a range of
user personalities including difficult and irate users.
Maintain accurate record of work performed.
Exercise sound independent judgment within established guidelines.
Experience and Education:
Any combination equivalent to experience and education that could likely provide
the required knowledge and abilities would be qualifying. A typical way to obtain
the knowledge and abilities would be:
CENTRAL CONTRA COSTA SANITARY DISTRICT
System Administrator Netwerk CeerdiRate (Continued)
Experience
Two years of responsible experience in technical support for microcomputer
hardware and software systems in a networked environment.
Education
Equivalent to a bachelor's degree from an accredited college or university with
major work in computer science or a closely related field. An associate's degree
in computer science or a closely related field with considerable experience will be
acceptable in lieu of a bachelor's degree.
Licenses and Certificates:
Possession of a valid California Driver's License.
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CENTRAL CONTRA COSTA SANITARY DISTRICT
Effective: 07/01/08
Range: G -64
Respirator Class: 3
NETWORK TECHNICIAN TECHNICAL SUPPORT ANALYST
DEFINITION
Provide a variety of technical and non - technical support for computer equipment and
related networks; provide assistance to District users as needed; provide training to
District staff; and perform other related tasks as required.
SUPERVISION RECEIVED AND EXERCISED
Receive supervision from the Information Technology Administrator; receive technical
direction from higher -level Information Technology positions.
EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the
following:
Perform and assist in the installation, monitoring, and maintenance of desktop personal
computers, network systems, and telecommunications systems.
Create procedures and documentation on network topology and database structure.
Work with District staff to assess needs and to develop word processing, spreadsheet,
database, and other applications specific to their use.
Conduct one -on -one training on common software applications; provide user
procedures, instructions and documentation.
Identify hardware and software problems and correct or facilitate repair through analysis
and assessment; contact and facilitate repair through appropriate service organizations.
Support system users by answering questions, providing instruction in the operation of
the system and its components, and troubleshooting problems.
Maintain, manage, and expand the District's phone system including PBX, switch
management console, and voice mail. Move, change, and add new phone extensions,
phone system features, and voice mailboxes.
Maintain knowledge of current and upcoming desktop technology and applications and
implement as appropriate.
CENTRAL CONTRA COSTA SANITARY DISTRICT
Technical Support Analyst Network T- eGhninian (Continued)
EXAMPLES OF ESSENTIAL DUTIES
Provide technical and functional coordination to contract consultants as appropriate.
Perform backup and restoration procedures on network servers and desktop
computers.
Provide support to Martinez and Walnut Creek sites.
Assist with work order and fleet maintenance applications and database.
Research and evaluate software and equipment needed to assist in troubleshooting
operating system and hardware.
Perform backup and restoration procedures on IBM AS /400, Novell Netware servers
and Windows NT servers.
May be required to assume System Administrator Network Geerdinater duties as
needed.
Perform related duties as required.
MINIMUM QUALIFICATIONS
Knowledge of:
Desktop personal computer operating systems, network operating systems,
telecommunication systems, and various software applications and hardware.
Operating principles and characteristics of desktop personal computer hardware
system, peripheral upgrades, network servers, backup systems, wireless
network, and remote access.
Data and voice networking principles and concepts.
Methods of instructing others in the use of computer equipment and applications.
Office administrative practices and methods, including recordkeeping and the
operation of standard office equipment.
Internet and Intranet concepts.
2
CENTRAL CONTRA COSTA SANITARY DISTRICT
Technical Support Analyst Netwerk TeGhniGiaR (Continued)
Ability to:
Intermittently analyze data, identify hardware problems, problem solve software
and network - related problems, interpret user needs, and explain a variety of
issues to users.
Sit at a desk or computer work station for long periods of time on a continuous
basis; twist to reach equipment in surrounding work area; perform simple
grasping, pushing, pulling, and fine manipulation; use telephone; write or use a
keyboard to communicate through written means; and lift or carry weight of 25
pounds or less.
Install, maintain, operate, and trouble -shoot computer hardware and software;
telephone system and voicemail system.
Work independently to prioritize and manage a heavy workload.
Communicate effectively with end users, consultants, vendors, and others
encountered in the course of work.
Train District staff in the operation of computer applications, including explaining
system concepts to non - technical users.
Learn voice mail and PBX phone systems; maintain and, under supervision,
administer systems.
Learn applicable application software and operating systems within the
probationary period.
Learn IBM AS /400 basic operation skills.
Maintain accurate record of work performed.
Build and maintain positive relationships with employees and the public by
providing high levels of customer service; diplomatically work with a range of
user personalities including difficult and irate users.
Work evenings, on -call, weekends and holidays as assigned.
3
CENTRAL CONTRA COSTA SANITARY DISTRICT
Technical Support Analyst ^i^twerk Tee- hr„n ;an (Continued)
Experience and Education:
Any combination equivalent to experience and education that could likely provide
the required knowledge and abilities would be qualifying. A typical way to obtain
the knowledge and abilities would be:
Experience
Two years of responsible experience in technical support of computer hardware
and software systems.
Education
Equivalent to an associate's degree from an accredited college with major work
in computer science or a closely related field.
Licenses and Certificates:
Possession of a valid California Driver's License.
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