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HomeMy WebLinkAbout04.h. Adopt revised job classification for Information Technology AnalystCentral Contra Costa Sanitary District ' BOARD OF DIRECTORS POSITION PAPER Board Meeting Date: April 19, 2012 Subject: ADOPT CHANGES TO JOB CLASSIFICATION DESCRIPTION OF INFORMATION TECHNOLOGY ANALYST Submitted By: Initiating Dept. /Div.: Roy Li, Information Technology Administration /Information Technology Administrator REVIEWED AND RECOMMENDED FOR BOARD ACTION: C. Ko Ann E. Farr K, General Manager ISSUE: Modifications to job classification descriptions require Board approval. RECOMMENDATION: Adopt the revised job classification for Information Technology Analyst. FINANCIAL IMPACTS: None. ALTERNATIVES /CONSIDERATIONS: Do not adopt the changes or modify as desired. BACKGROUND: At the time a position becomes vacant an opportunity is provided to review the job description, review the organization and recommend changes as needed or desired. Due to the recent retirement of the Information Technology Analyst, staff has reviewed the job description and is proposing modifications to reflect the current technological advances that have occurred since the last job description update in 2008, as well as modified experience requirements. This review is a part of the new Information Technology Administrator's audit of the District's information systems. The District communicated its intent to modify the job description to MS /CG on April 13, 2012. Staff will advise the Board if any feedback is provided by MS /CG. Due to the timing of the incumbent's retirement, this matter is being sent directly to the Board without Committee review to meet recruitment timeline, so that a replacement can be hired as quickly as possible. RECOMMENDED BOARD ACTION: Adopt the revised job classification for Information Technology Analyst. C:\ Users \d anderson\AppData \Local \Microsoft \Windows \Temporary Internet Files \Content.Outlook \DVCG8C5G \Modification of Job Descriptions - IT Analyst 04- 19- 12.doc CENTRAL CONTRA COSTA SANITARY DISTRICT Effective: 074/04-9/120-8 Range: G -72 Respirator Class: 3 INFORMATION TECHNOLOGY ANALYST DEFINITION Initiate, coordinate, and facilitate information systems support and assistance to District users; provide project management, systems analysis, and systems design in the coordination and development of District -wide and department projects; hardware and software analysis, purchases, installations and repairs; development of specialized software applications; report- writing and data extraction; coordination of maintenance; individual user and group training; and user procedures and instructions. DISTINGUISHING CHARACTERISTICS Incumbents in this classification perform complex systems analysis and design and moderately difficult computer and programming /report- writing tasks to improve or expand designated and specialized software packages. Incumbents in this classification also perform specialized, advanced computer support requiring significant technical skills and knowledge. Incumbents in this classification utilize this knowledge to improve and expand software applications /databases to support District users. Duties include regular and frequent analytical work relative to defining user requirements and resolving technical and functional problems. Incumbents in this classification perform assigned duties in an independent manner and receive minor instruction or assistance on assignments and projects from the Information Technology Administrator. This job class requires considerable working knowledge of software applications supporting various functions. SUPERVISION RECEIVED AND EXERCISED Receive general supervision from the Information Technology Administrator. EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following: Work with District staff to analyze and document business requirements; identify, design, develop, acquire, and implement appropriate information system solutions. Coordinate a variety of information systems activities including human resources information, training database, document imaging, records management, library management, internal web sites, and public web sites. CENTRAL CONTRA COSTA SANITARY DISTRICT Information Technology Analyst (Continued) EXAMPLES OF ESSENTIAL DUTIES Modify, upgrade, re- format, and /or maintain existing software packages /applications utilizing program language specific to designated software; create appropriate documentation of any changes /modifications. Develop, design, and install new and /or modified databases, report- writers, and /or information systems utilizing knowledge and skills in systems analysis and database administration. Act as primary resource to District staff regarding software, hardware, networking and /or information systems questions and problems; troubleshoot, analyze, and diagnose specific software application problems /inadequacies and resolve; coordinate problem - solving and resolution process with the District's MIS work unit and /or outside vendors as necessary. Provide technical assistance to departmental systems and users; coordinate implementation of software documentation with program modifications; provide technical orientation to newly hired employees concerning the use of automated systems. Perform a variety of data extractions and system integrations; maintain database and system integrity. Perform responsible technical duties in assigned computerized databases, information systems, and software applications to maximize efficiency and effectiveness. Install, test, and monitor the operations of designated information systems; configure hardware and software for District needs; coordinate and implement procedures and applications to facilitate the transfer of computerized data across various platforms. Maintain computer security systems on designated databases /information systems; control access to the various District and external information systems and program modules; provide or design and initiate back -up procedures for departmental users. Coordinate and /or conduct user training on a variety of software applications; develop and maintain user manuals; participate in the design of user training courses /modules as required. Act as an initial resource and interface between District users and technical support, application programmers, and hardware /network maintenance contractors /personnel. 2 CENTRAL CONTRA COSTA SANITARY DISTRICT Information Technology Analyst (Continued) EXAMPLES OF ESSENTIAL DUTIES Participate in the evaluation of current information systems; research and analyze available software that would better meet users needs and operational requirements; assist users and Programmer Analysts in the preparation of systems specifications and requirements. Participate in the review and analysis of submitted vendor proposals for conformity to specifications, expected results and costs; may assist in the selection and monitoring of vendors in the installation and implementation of modified or new systems. Respond to inquiries, requests and complaints requiring the use of tact, judgment and the interpretation of standards, policies, and procedures; prepare letters and other forms of correspondence. Perform related duties as required. MINIMUM QUALIFICATIONS Knowledge of: Principles, practices, methods, and techniques utilized in the operation, maintenance, and administration of designated software applications, operating systems, and computer hardware /networking. Capabilities and limitations of various computer hardware and information systems utilized by the District. Principles, practices, and techniques of information systems design as related to both personal computers, minicomputers, and networks utilized by the District. Codes, regulations, specifications, ordinances, and enforcement procedures applicable to the area of assigned functions. Principles and practices of information analysis. Mathematics as it applies to assigned functions. Principles, methods, and techniques utilized in database design, MS SQL database administration, software /hardware configuration, and project management. Standard and accepted research and data collection methods and applications 3 CENTRAL CONTRA COSTA SANITARY DISTRICT Information Technology Analyst (Continued) to assigned functions. Ability to: On a continuous basis, analyze, identify, interpret, know, observe, problem - solve, remember, understand, and explain designated computer programming, hardware, and software applications; analyze plans; interpret project proposals, plans, and specification; design solutions; understand and explain procedures and terminology, and perform mathematical calculations. Manage, maintain and monitor databases ensuring database integrity, reliability and system stability. Maintain databases backup and recovery capability_ Make approved requested changes, updates, modifications to databases structure and data. Develop, maintain project specifications, and design requirements based on business requirements and analysis. Work with IT Administrator on setting project timelines, milestones, and coordinating work with cross functional team members. Monitor and report on project status. Sit at a desk or computer workstation for long periods of time on a continuous basis; twist to reach equipment in surrounding work area; perform simple grasping, pushing, pulling, and fine manipulation; use telephone; write or use a keyboard to communicate through written means; and lift or carry weight of 25 pounds or less. Learn and understand the more technical functions of and programming language for assigned software packages /applications and related hardware /networks. Learn and observe all appropriate safety precautions as required by the District. Learn and apply designated programming languages and /or report- writing processes from training modules and /or user manuals. Understand and carry out a variety of both written and oral instructions in an independent manner. Understand and accurately interpret /translate needs and processes as related to computerized record keeping, databases, and /or software applications. Read, interpret, and apply complex and technical information from various operational and instructional manuals. 12 CENTRAL CONTRA COSTA SANITARY DISTRICT Information Technology Analyst (Continued) Establish and maintain designated documentation and records in an accurate and timely manner. Perform a variety of mathematical and statistical calculations in an accurate and timely manner. Collect and analyze data to identify needs; evaluate system effectiveness; draw logical conclusions and make appropriate recommendations. Successfully communicate and interact with individuals and groups at all organizational levels. Ability to: Communicate clearly, concisely, and tactfully in both oral and written forms. Operate, upgrade, enhance, and troubleshoot a variety of software programs to include word processing, spreadsheets, specialized databases, and designated technical software packages at a level sufficient for successful job performance. Schedule, coordinate, and prioritize assigned work for successful job performance. Meet the physical requirements necessary to perform required duties in a safe and effective manner for self and others. Establish and maintain effective working relationships with those contacted in the performance of required duties. Experience and Education: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Experience Two years of progressively responsible work experience in project management and database management within the management information systems support field and four years of progressively responsible work experience with personal computer hardware and software installation and repair; including some database administration, programming, and report- writing; and /or user support duties. R CENTRAL CONTRA COSTA SANITARY DISTRICT Information Technology Analyst (Continued) Education Equivalent to an Associate degree in Management Information Systems or related field. Licenses and Certificates: Possession of a valid California Driver's License. n.